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Added 30 mins ago
V
Software Reliability Team Lead / Chef(fe) d'équipe, Fiabilité logicielle
Vention
Montreal, QC
- Full-time
Headquartered in Montreal, Detroit and Munich, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the…
Added 52 mins ago
MT
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Vacancy Name Senior Azure engineer Vacancy No VN878 Function Syn - Delivery & Operations Work Location Isle of Man or United Kingdom Basis Permanent Full Time/Part Time Full time Employment…
Added 52 mins ago
MT
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Vacancy Name Senior Infrastructure Engineer (Linux & Cloud Automation) Vacancy No VN970 Function Syn - Delivery & Operations Work Location One St Peter's Square, Manchester, M2 3DE Basis…
Added 1 hour ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
Added 4 hours ago
ZT
Cloud Security Engineer - Advanced
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally…
Added 5 hours ago
AS
Senior Site Reliability / DataOps Engineer
Apex Systems
Toronto, ON
- $40 to $60 USD / hour
- Contract
This individual will join an Application Operations team evolving toward a Site Reliability Engineering (SRE) model, with an increased focus on automation, observability, DevOps/DataOps…
Added 5 hours ago
RB
Software Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Lead and contribute to end-to-end software development activities including:
Added 5 hours ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
Implement observability for AI systems, including tracing across prompts and tool calls, telemetry, drift detection, and runbooks for production operations
Added 6 hours ago
P&
Superviseur des opérations (quart de soir) / Operations Supervisor (Evening Shift)
Pratt & Whitney
Mirabel, QC
- Full-time
Titre du poste: Superviseur des opérations (quart de soir)
Added 6 hours ago
P&
Chef d'équipe, chaîne d'approvisionnement / Team Lead, Supply Chain
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 6 hours ago
S
Specialist, Cloud Infrastructure (Solution Architect)
SaskPower
Regina, SK
- Full-time
…documentation and knowledge standards. Operating as part of the Technology & Security team, the position supports the setup, ongoing operation and continuous improvement of modern, secure…
Added 6 hours ago
P&
Gestionnaire des Projets Technique / Technical Project Manager
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 6 hours ago
P&
Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Develop and integrate APIs, microservices, event-driven workflows, and data models while supporting cloud deployment, CI/CD, production reliability, and collaboration with cross-functional stakeholders.

Requirements

Requires 8+ years of full-stack software development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should understand workforce management processes and have experience with APIs, distributed services, relational databases, cloud or containerized applications, and integrations with operational platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Forecasting
Capacity Planning
Scheduling
Adherence
Intraday Management
Shrinkage
Occupancy
Service Level Management
Domain-Driven Design
REST APIs
OpenAPI
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
Kubernetes
Kafka
RabbitMQ
CI/CD
Optimization Algorithms

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