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Added 7 mins ago
E
Quality Lead
EllisDon
Fort Saskatchewan, AB
- Full-time
Added 7 mins ago
IF
Executive Assistant
iA Financial Group
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Are you energized by supporting senior leaders and helping teams operate at their best? Would you like to play a key role in a company whose purpose is to help clients feel confident and…
Added 7 mins ago
C
Director, Content Creation
CIBC
Toronto, ON
- Full-time
The Director, Content Design, AI & Innovation will lead a team of Senior Managers and Senior Learning Consultants within Learning & Development. You will set the strategic direction for…
Added 7 mins ago
A
Principal Data Analyst
Autodesk
Vancouver, BC · BC · Toronto, ON · ON · Montreal, QC · Quebec, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…customers. We are looking for a Principal Data Analyst to serve as a senior individual contributor and trusted thought partner to Product, Engineering, Strategy, Research, and business…
Added 21 mins ago
I
Security Analyst
IBM
Ottawa, ON
- $147,050 to $190,300 CAD / year
- Full-time
The position is for a Senior Security Analyst or Architect with over 10 years of relevant security architecture experience and expertise in implementation and or in service support to join…
Added 21 mins ago
BV
Sr. Human Resources Business Partner
Bureau Veritas
Mississauga, ON
- Full-time
…member of the HR leadership team and will partner directly with senior business leaders, including the VP Environmental, NCA and Country Chair, to drive organizational growth, talent…
Added 21 mins ago
R&
Principal Data Scientist, Agentic AI Technical Lead
Robots & Pencils
Canada
- Full-time
In this role, you will be the senior technical authority over every agentic AI workstream in the program, spanning a large delivery organization. You'll set architecture and evaluation…
Added 21 mins ago
SS
Architecte Senior de Solutions (Expérience en Intelligence Artificielle)
Sopra Steria
Montreal, QC
- Full-time
En tant qu’Architecte Senior de Solutions (Expérience en IA), vous jouerez un rôle stratégique dans la définition et la mise en œuvre de solutions d’entreprise modernes s’appuyant sur…
Added 23 mins ago
BI
Staff Machine Learning / Operations Research Engineer
Burq, Inc.
Remote, Canada
- Full-time
- Remote
9+ years in applied ML or ML engineering, including multiple years operating at the senior or staff level, with models shipped to and maintained in production
Added 23 mins ago
Director, Procurement
Momentum Financial Services Group
Toronto, ON
You’ll work closely with senior business leaders and partners across Legal, Finance, Information Security, Risk and Operations to translate business needs and spend insights into actionable…
Added 23 mins ago
FC
Finance Manager
Fidelity Canada
Toronto, ON
- Full-time
…decision-making initiatives with limited direction. Deliver analysis to senior management acting in the capacity of a business consultant with strong financial…
Added 23 mins ago
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RQ11639 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
Added 23 mins ago
Director, MEP & Electrical Infrastructure, Bell AI Fabric
Bell
Calgary, AB
Serve as a trusted advisor to senior leadership on infrastructure strategy, energy planning, engineering governance, and program execution.
Added 23 mins ago
BB
Workplace Experience & Operations Coordinator
Bond Brand Loyalty
Toronto, ON
- $53,000 to $65,000 CAD / year
Collaborate with senior management to plan, implement and optimize space utilization strategies that support the needs of expanding teams.
Added 37 mins ago
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Marketing & Business Development Specialist (Marketing Department)
Fasken
AB · Calgary, AB
- Full-time
Added 37 mins ago
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Application Security Engineer II
Thumbtack
Remote, Canada
- Full-time
- Remote
…multiplier when it is designed into systems, platforms, and developer workflows from the…
Added 50 mins ago
AC
Property Field Claims Manager
Allstate Canada
ON · Ontario, Canada
- Full-time
…of Field Property Advisors across Ontario. Reporting to the Senior Manager, Property Claims, this role supports the achievement of Allstate Canada's strategic objectives through strong…
Added 50 mins ago
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AI Solutions Architect
Hays
Toronto, ON
- Contract
The AI Solution Architect is a senior individual contributor within the Solutions Architecture team, responsible for designing, documenting, and delivering solution-level architecture for…
Added 50 mins ago
SP
Director, Talent Attraction
Salesforce Partner Canada
Toronto, ON
- Full-time
Deliver and analyze reporting on pipeline health, funnel metrics, time-to-fill, and source-of-hire, driving transparency for senior leadership.
Added 50 mins ago
ES
Java Software Engineer
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
Added 52 mins ago
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Markets Risk & Controls - Preventative Booking Controls Implementation Specialist
Citi
Mississauga, ON
- Full-time
Excellent communication skills up to senior level
Added 1 hour ago
B
Associate/Senior Associate, Transaction Services
BDO
Toronto, ON
- Full-time
Our Toronto office is looking for an Associate/ Senior Associate, Transaction Services to join the Deal Advisory team. This is a new role, and the successful candidate would own the…
Added 1 hour ago
Corporate Security Manager
Aviva
Markham, ON
…travel across Aviva businesses. This role will report into the Senior Corporate Security Manager of Aviva…
Added 1 hour ago
Project Engineer (Battery Energy Storage)
Peak Power Inc
Toronto, ON
As a Project Engineer role will report to the Senior Director, Engineering you will provide engineering leadership on behind the meter battery energy storage and distributed energy projects…
Added 1 hour ago
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Sr. MEP
EllisDon
Edmonton, AB
- Full-time

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Develop and integrate APIs, microservices, event-driven workflows, and data models while supporting cloud deployment, CI/CD, production reliability, and collaboration with cross-functional stakeholders.

Requirements

Requires 8+ years of full-stack software development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should understand workforce management processes and have experience with APIs, distributed services, relational databases, cloud or containerized applications, and integrations with operational platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Forecasting
Capacity Planning
Scheduling
Adherence
Intraday Management
Shrinkage
Occupancy
Service Level Management
Domain-Driven Design
REST APIs
OpenAPI
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
Kubernetes
Kafka
RabbitMQ
CI/CD
Optimization Algorithms

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