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Added 12 mins ago
Level 2 - Maintenance Semi Skilled
Linamar Corporation
Guelph, ON
Minimum one year experience in a manufacturing or equivalent working environment (an asset)
Added 12 mins ago
LO
Associate Optometrist
Luxottica of America, Inc.
Victoria, BC
- Full-time
Maintains safe working environment for all associates/patients.
Added 12 mins ago
LO
Associate Optometrist
Luxottica of America, Inc.
Belleville, ON
- Part-time
Maintains safe working environment for all associates/patients.
Added 27 mins ago
PM
Welder
Prairie Machine
Saskatoon, SK
- Internship
Prairie Machine is a global leader in the manufacturing and supply of heavy-duty equipment and technical solutions for the heavy industrial and mining industries. We are looking for people…
Added 42 mins ago
CM
Housekeeping Team Leader - Québec-Charlevoix Club Med Charlevoix
Club Med
Quebec, QC
- Temporary
Evolve in a working environment where comfort rhymes with performance: we are committed to equipping our employees with quality professional equipment offering greater autonomy and ease of…
Added 42 mins ago
Facilities Coordinator
Dye & Durham Talent Team
Toronto, ON
2-3 years experience in facilities/office coordination within in a corporate office environment (Reception, customer support services and event catering experience and or a combination of…
Added 1 hour ago
R
Data Entry Operator – Proficient
Raise
Toronto, ON
- Full-time
Location: Toronto, ON - Hybrid (4 days in the office and one day working from home)
Added 1 hour ago
RJ
Assistant Headteacher – Behaviour and Rewards
Rimo Jobs
Sudbury, ON
- Full-time
This is an exciting opportunity for an ambitious and values-driven leader to play a pivotal role in shaping the culture of our school. Working closely with the Deputy Headteacher - Personal…
Added 1 hour ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 1 hour ago
CH
Night Shift Manager
Covenant Health Canada
AB · Edmonton, AB
- Part-time
…a meaningful difference. Are you an experienced healthcare leader who thrives in a dynamic environment and is motivated by making a meaningful impact? Covenant Health is seeking a Site…
Added 1 hour ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
We are seeking an experienced Financial Leader that can work with various stakeholders within the Finance and Accounting function as well as our Customer Service organization. This…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 1 hour ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 1 hour ago
UO
Labour Relations Consultant
University of Waterloo
Waterloo, ON
- Full-time
Develops and maintains effective working relationships with unions and their representatives, faculty and staff associations, and leaders to support constructive labour-management relations.
Added 1 hour ago
UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
Understands the environment, the organization, the client, and their challenges
Added 1 hour ago
UO
Coordinator, Desk Services & Operations
University of Waterloo
Waterloo, ON
- Full-time
Manages Team Leader, Front Desk Trainer and Front Desk Assistant programs and databases to ensure information (i.e. policies, processes, contacts, etc.) is up to date.
Added 1 hour ago
TC
Warehouse Shipper / Reciever
TopBuild Corp.
Edmonton, AB
- Full-time
Previous experience working in a warehouse environment.
Added 1 hour ago
T
Customer Service Representative Onsite (Waterloo)
Teleperformance
Waterloo, ON · TPCA Waterloo
- Full-time
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by…
Added 1 hour ago
T
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
Teleperformance
Waterloo, ON · Quebec, QC · NB · NS · PE · MB · SK · NL · TPCA Waterloo
- Full-time
TP est le leader mondial en gestion de l'expérience client. Joignez-vous à notre équipe et contribuez à connecter les plus grandes marques de la planète avec leurs clients, en offrant des…
Added 1 hour ago
T
Inside Sales Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 1 hour ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 1 hour ago
T
Sales Coach
Teleperformance
Toronto, ON · TPCA Toronto
- $90,000 CAD / year
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 1 hour ago
T
B2B Sales Supervisor
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and…
Added 1 hour ago
T
Lead Prospector
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…
Added 1 hour ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Develop and integrate APIs, microservices, event-driven workflows, and data models while supporting cloud deployment, CI/CD, production reliability, and collaboration with cross-functional stakeholders.

Requirements

Requires 8+ years of full-stack software development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should understand workforce management processes and have experience with APIs, distributed services, relational databases, cloud or containerized applications, and integrations with operational platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Forecasting
Capacity Planning
Scheduling
Adherence
Intraday Management
Shrinkage
Occupancy
Service Level Management
Domain-Driven Design
REST APIs
OpenAPI
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
Kubernetes
Kafka
RabbitMQ
CI/CD
Optimization Algorithms

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