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Added 10 mins ago
E
Assistant Business Manager
ELEMIS
Edmonton, AB
- Full-time
…retail business, inspire a talented team of seven and deliver a client experience that reflects the exceptional standards of both ELEMIS and Kildare…
Added 11 mins ago
Donor Centre Nurse
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Thunder Bay, ON
Deliver an exceptional donor experience by using your strong communication and client service skills to conduct registration and confidential screening, ensuring eligibility and fostering…
Added 25 mins ago
A
Chief Technology Officer
Aimhire
Toronto, ON
- Full-time
Our client is a well-established Canadian legal services business, combining legal expertise, technology, and AI to transform the consumer legal experience.
Added 25 mins ago
GO
Clinical Nurse Educator, Home Care
Government of Yukon
Whitehorse, YT
- Full-time
As a Clinical Educator – Home Care with the Quality and Safety branch, you will lead the planning, development implementation, and evaluation of educational programs, training initiatives,…
Added 25 mins ago
GO
Primary Health Care Nurse Float
Government of Yukon
Carcross/Tagish First Nation, YT · Carcross, YT
- Full-time
…Care throughout Yukon communities and firmly believes in a client-focused service delivery. This work occurs in a very dynamic and evolving environment that constantly strives to improve…
Added 25 mins ago
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Primary Health Care Nurse
Government of Yukon
Teslin, YT
- Part-time
…Care throughout Yukon communities and firmly believes in a client-focused service delivery. This work occurs in a very dynamic and evolving environment that constantly strives to improve…
Added 25 mins ago
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Primary Health Care Nurse
Government of Yukon
Carcross/Tagish First Nation, YT · Carcross, YT
- Part-time
…Care throughout Yukon communities and firmly believes in a client-focused service delivery. This work occurs in a very dynamic and evolving environment that constantly strives to improve…
Added 25 mins ago
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Tax Manager
Robertson & Company Ltd.
Mississauga, ON
- Full-time
Our client is a well-established public accounting firm with a strong reputation for delivering high-quality tax, audit, and advisory services to a diverse client base. The firm offers a…
Added 25 mins ago
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Director, Enterprise Strategy
Robertson & Company Ltd.
Toronto, ON
- Full-time
$140,000 – $155,000 CAD (dependent on experience)
Added 25 mins ago
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Senior Consulting Manager, Organizational Change Management
Cognizant
Toronto, ON
- $94,050 to $148,500 CAD / year
- Full-time
Strong client-facing consulting experience, with the ability to influence senior leaders and drive alignment across complex organizations.
Added 25 mins ago
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Lead IT Audit Manager
Robertson & Company Ltd.
Toronto, ON
- Full-time
A reputed banking client is looking for an Lead IT Audit Manager for their office in Toronto.
Added 25 mins ago
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Mainframe Test Lead
Cognizant
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking a highly experienced Mainframe Test Lead with extensive expertise in Mainframe applications, testing methodologies, test strategy development, and test delivery leadership.…
Added 25 mins ago
C
Senior Mainframe Test Analyst
Cognizant
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
…requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy…
Added 41 mins ago
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Senior Marketing Coordinator
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Regina, SK
- Full-time
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Added 56 mins ago
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Business Development Executive – Staffing Solutions
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Vaughan, ON
- Full-time
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Added 56 mins ago
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Red Deer, AB
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Added 56 mins ago
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Sales Executive Lead, North America
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Montreal, QC
- $68,000 to $75,000 CAD / year
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…(70%) and coaching the Sales Executive team (30%). You will lead by example, remaining hands-on in the sales process while guiding the team through our new sales model. You will translate…
Added 56 mins ago
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…world and space for your own ideas. Become a Siegwerker and experience Ink, Heart and…
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…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 1 hour ago
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SUPER LUXURY PARTS MANAGER - DOWNTOWN SUPER LUXURY TEAM
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As part of our team, you'll work in a premium, performance-driven environment alongside professionals who share a commitment to excellence, client experience, and automotive passion.
Added 1 hour ago
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Executive Director, Enterprise Core Services
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Added 1 hour ago
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Highly respected, hands-on Tech Lead you can collaborate with as a peer
Added 1 hour ago
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Lead Business Analyst
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The Lead Business Analyst is a professional role within Project Vendor Management Office, ITS that offers information management and information technology planning, business analysis,…
Added 1 hour ago
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Cultural Connections Supervisor
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- Full-time
Manage client caseloads during temporary staffing vacancies to maintain continuity of services.
Added 2 hours ago
Mission Manager, National Security, Mandiant
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Proven experience managing project lifecycles, establishing scope boundaries, tracking engineering milestones, and delivering complex client reports on time.

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and implement scalable workforce management solutions including forecasting, scheduling, and real-time adherence using Java and Spring Boot. Collaborate with cross-functional teams to integrate these capabilities with CX platforms, HR systems, and enterprise data environments.

Requirements

Requires 8+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and modern frontend frameworks like React or Angular. Candidates must possess deep knowledge of workforce management processes and experience building distributed, event-driven microservices.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Microservices
REST APIs
PostgreSQL
CI/CD
Jenkins
Cloud-native development
Event-driven architecture
Domain-driven design
SQL
AWS

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility opportunities
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Microservices
REST APIs
PostgreSQL
CI/CD
Jenkins
AWS
Amazon Connect
Domain-driven design
Event-driven architecture
SQL
Kubernetes
Kafka
RabbitMQ
Cloud-native
Forecasting
Scheduling
Capacity planning
Operational reporting
CX platforms
ACD
Optimization algorithms
Simulation techniques
Machine learning
Observability

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