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Added 11 mins ago
K
Senior Engineer (Mechanical/Piping Design)
Kinectrics
Kincardine, ON
- Internship
Position: Senior Engineer / Analyst (Mechanical / Piping)
Added 11 mins ago
IA
Planner
Indotronix Avani Group
Toronto, ON
- Contract
Promote continuous improvement by identifying innovative scheduling approaches and process enhancements.
Added 11 mins ago
MR
Lead Electrical Engineer/Partner
Meridia Recruitment Solutions, a KBRS Company
Bedford, NS
- Full-time
People are at the center of everything MLE does. Their culture is built on collaboration, integrity, continuous improvement, and a commitment to delivering high-quality solutions while…
Added 11 mins ago
IS
Lead Data Engineer
Iris Software Inc.
Mississauga, ON
- Contract
5-8 years of hands-on experience as a Data Engineer with strong expertise in SQL and Python for data processing, transformation, and analytics.
Added 11 mins ago
EC
Software Engineer II
Emburse Chrome River
Toronto, ON
- Full-time
…engaging and interconnected set of system solutions. As an engineer, you will enhance the experiences of your customers, solve interesting challenges, and design new solutions. Emburse,…
Added 12 mins ago
Database & Geographic Information System (GIS) Geologist, Special Projects
Blue Moon Metals
Canada
…activities, technical reporting, project evaluations, and continuous improvement…
Added 41 mins ago
R
Planner / Scheduler
Raise
Toronto, ON · North York, ON
- Full-time
Promote continuous improvement by identifying innovative scheduling approaches and process enhancements.
Added 42 mins ago
A
Senior Instrumentation Control and Electrical Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Commitment to safety, quality, and continuous improvement.
Added 42 mins ago
CO
Servicing Delivery Lead
Capital One
Toronto, ON
- Full-time
…and leverages data and AI to build next-generation risk and quality management frameworks. If you thrive in a dynamic environment where you can shape strategy, influence enterprise…
Added 42 mins ago
H
Senior Software Engineer - AI/ML
Hach
London, ON · Vancouver, BC · CAN - Vancouver - Aquatic Informatics ULC
- $120,000 to $145,000 CAD / year
- Full-time
Drive continuous improvement in productivity, quality, and team health.
Added 42 mins ago
MH
Process/Manufacturing Engineer
Marmon Holdings, Inc.
Farnham, QC
- Full-time
…manufacturing improvements. Prepares basic analysis regarding overall quality and cost effectiveness. Creates necessary documentation and aides in communication to personnel. Learning role…
Added 56 mins ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Reporting to the Senior Manager, Data Engineering and Data Governance, we are looking for a Senior Data Engineer who will play a pivotal role in shaping the next generation of Scene+’s data…
Added 1 hour ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
We are seeking a highly motivated and experienced Project Engineer to join our team at Soucy. In this pivotal role, you will oversee multiple large-scale projects from conception to…
Added 1 hour ago
IS
Senior Full stack Engineer - Node/Angular
Iris Software Inc.
Toronto, ON
- Contract
Title: Senior Full stack Engineer - Node/Angular
Added 1 hour ago
DC
Electrical Engineer
Dillon Consulting Limited
Halifax, NS
- Full-time
We are currently seeking an Electrical Engineer to join our Halifax team. As our pipeline of new and ongoing projects continues to expand, you will have the opportunity to make an immediate…
Added 1 hour ago
DC
Lead Electrical Engineer
Danaher Corporation
Burnaby, BC · CAN - Burnaby - Cytiva
- Full-time
The Lead Electrical Engineer will play a key role in the design, development, and continuous improvement of electrical systems for advanced industrial automation equipment, including…
Added 1 hour ago
LC
Engineer - Project
Linamar Corporation
Guelph, ON
- Full-time
Work as an independent engineer, under guidance of a program manager, assigned to a task, program or project. Act as a key customer contact to develop a clear understanding of all customer…
Added 3 hours ago
Lead Data Engineer
ZS
Toronto, ON
Design and optimize ETL (Extract, Transform, Load) pipelines to prepare high-quality data for various stakeholders.
Added 4 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 4 hours ago
UO
Project Manager, WUSA
University of Waterloo
Waterloo, ON · General Services Complex
- Full-time
…planned and executed to meet University and WUSA standards, quality, regulatory, and stakeholder…
Added 4 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 4 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 4 hours ago
M(
[C] Salesforce Engineer / Developer
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Own the day-to-day administration, configuration, development, troubleshooting, and continuous improvement of Salesforce Loyalty Cloud / Loyalty Management and related Salesforce platform…
Added 5 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 5 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and implement scalable workforce management solutions including forecasting, scheduling, and real-time adherence using Java and Spring Boot. Collaborate with cross-functional teams to integrate these capabilities with CX platforms, HR systems, and enterprise data environments.

Requirements

Requires 8+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and modern frontend frameworks like React or Angular. Candidates must possess deep knowledge of workforce management processes and experience building distributed, event-driven microservices.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Microservices
REST APIs
PostgreSQL
CI/CD
Jenkins
Cloud-native development
Event-driven architecture
Domain-driven design
SQL
AWS

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility opportunities
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Microservices
REST APIs
PostgreSQL
CI/CD
Jenkins
AWS
Amazon Connect
Domain-driven design
Event-driven architecture
SQL
Kubernetes
Kafka
RabbitMQ
Cloud-native
Forecasting
Scheduling
Capacity planning
Operational reporting
CX platforms
ACD
Optimization algorithms
Simulation techniques
Machine learning
Observability

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