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Added 3 mins ago
A
Senior PMO Director
Appficiency
Mississauga, ON
- Full-time
Define and lead the strategic direction and operational roadmap for the PMO, aligned to business goals and delivery excellence
Added 3 mins ago
A
VP, Delivery and Customer Success
Appficiency
Mississauga, ON
- Full-time
As Vice President, Customer Success, you'll take the lead on client health across Appficiency's global delivery portfolio. This is a customer-first leadership role: you'll be the face of…
Added 3 mins ago
T
Bus Mgmt Specialist
TD
Toronto, ON
- Full-time
Execute day-to-day resource management operational activities and service delivery processes.
Added 3 mins ago
SL
AVP, Technology Lead - Digital
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The role combines strategic leadership, technical oversight, people leadership, delivery execution, operational accountability, and vendor/financial management to drive technology…
Added 6 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.
Added 6 mins ago
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Facilities Manager (6-month contract)
Geotab
Oakville, ON
- Contract
…continuous improvement of Geotab's Oakville headquarters. You will lead the Office Experience team, including food and beverage, reception, maintenance, and administrative staff; manage…
Added 6 mins ago
TS
Architectural Project Coordinator
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
Coordinate and circulate technical and administrative project information across all phases of design and delivery
Added 18 mins ago
Project Engineer, Facilities MOP (Contract)
Trans Mountain
Calgary, AB
Support the Trans Mountain Stage-Gate Project Delivery Model by preparing technical inputs, planning documents, estimates, schedules, risk assessments, and gate evidence for assigned…
Added 18 mins ago
Project Manager, Pipeline MOP (Contract)
Trans Mountain
Calgary, AB
Reports to: Director, Capital Projects Delivery
Added 18 mins ago
Senior Manager, Healthcare & Professional Specialist
Scotiabank
Toronto, ON
As the Senior Manager, Healthcare & Professional Banking, you will lead a dynamic team of specialists dedicated to serving the healthcare and professional sectors. This role offers a unique…
Added 18 mins ago
CE
Senior Coordinator, OT SCADA
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Manager OT Operations, the Senior Coordinator, OT SCADA provides senior-level technical coordination, governance, and multi-site accountability for SCADA systems and…
Added 18 mins ago
BC
Digital Services District Support Technician - Corporate
Bird Construction
Vancouver, BC
- Full-time
Digital Services District Support Technician - CorporateReporting to the Manager, Technical Operations, the Digital Services District Support Technician - Corporate will be responsible for…
Added 18 mins ago
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Senior Consultant, Cloud Services
BDO
Toronto, ON · Ottawa, ON · Oakville, ON · Vancouver, BC
- Full-time
…engagement, and business process optimization to support sales, delivery, and customer success teams. This replacement role combines consultative client engagement with operational…
Added 18 mins ago
A
Associate Director, Head of Vivarium Operations
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
- Full-time
Leads the daily management of vivarium facilities, ensuring the effective delivery covering all elements of animal care and use program in support of research activities. Accountable for…
Added 18 mins ago
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Principal Firmware Engineer
Nokia
Ottawa, ON
- Full-time
Lead design, implementation, testing, and delivery of firmware features for pluggable modules.
Added 18 mins ago
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Senior Interior Designer (Bilingual)
BGIS
Montreal, QC
- Full-time
Service Delivery - Functional Planning Services
Added 30 mins ago
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Chef d'équipe, chaîne d'approvisionnement / Team Lead, Supply Chain
RTX
Longueuil, QC
- Full-time
Added 30 mins ago
IC
Continuous Improvement Leader
IMT CORPORATION
ON
- $98,400 to $147,600 CAD / year
- Full-time
…Continuous Improvement Leader to join our team and contribute to the delivery of essential manufacturing solutions with Precision and Reliability. Join a culture that fosters collaboration,…
Added 30 mins ago
BB
Director of Engineering & Technical
Britespan Building Systems Inc
Kitchener, ON
- $140,000 to $160,000 CAD / year
- Full-time
At Britespan Building Systems, we’re growing, and we’re looking for a Director of Engineering & Technical Services to help lead that growth.
Added 30 mins ago
FB
Senior Manager, Financial Reporting
Fairstone Bank
Montreal, QC
- Full-time
…financial reporting processes and ensuring the timely and accurate delivery of financial information to executive management, auditors, investors, and other stakeholders. The role oversees…
Added 32 mins ago
DI
Sr Analyst, Business Systems
Definity Insurance Company
Toronto, ON
- Full-time
Collaborate with Product Owner, Technical Lead, and Test Analyst on maintenance projects to identify sets of cohesive problems (improvement themes) for development
Added 32 mins ago
Bilingual Senior Project Manager
TELUS
Winnipeg, MB · Moncton, NB · Ottawa, ON · Montreal, QC · Quebec, QC · Regina, SK · Victoria, BC · Vancouver, BC · Halifax, NS · Edmonton, AB · Calgary, AB · Toronto, ON
As a Senior Project Manager on the TELUS Health Payvider Operations Project Management team, you'll lead complex, high-stakes healthcare system implementations that directly impact…
Added 36 mins ago
KI
Marketing Lead
Klara Inc
Hamilton, ON
- Full-time
The Marketing Lead is responsible for delivery across all four pillars. In practice, this means campaigns ship on the dates in the plan, the marketing tooling works reliably, and leadership…
Added 36 mins ago
BS
Technical Lead
Brainhunter Systems Ltd
Toronto, ON
- Contract
Canada Life is building an Enterprise Digital Strategy and Delivery team to create simpler, connected and intelligent experiences for customers and the people who support them. We are…
Added 36 mins ago
M
Senior Programmable Voice Engineer (CX Platform)
Miratech
Canada
- Full-time
…engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and implement scalable workforce management solutions including forecasting, scheduling, and real-time adherence using Java and Spring Boot. Collaborate with cross-functional teams to integrate these capabilities with CX platforms, HR systems, and enterprise data environments.

Requirements

Requires 8+ years of full-stack development experience with strong proficiency in Java, Spring Boot, and modern frontend frameworks like React or Angular. Candidates must possess deep knowledge of workforce management processes and experience building distributed, event-driven microservices.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Microservices
REST APIs
PostgreSQL
CI/CD
Jenkins
Cloud-native development
Event-driven architecture
Domain-driven design
SQL
AWS

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility opportunities
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Microservices
REST APIs
PostgreSQL
CI/CD
Jenkins
AWS
Amazon Connect
Domain-driven design
Event-driven architecture
SQL
Kubernetes
Kafka
RabbitMQ
Cloud-native
Forecasting
Scheduling
Capacity planning
Operational reporting
CX platforms
ACD
Optimization algorithms
Simulation techniques
Machine learning
Observability

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