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Senior QA Automation Engineer – Java & Playwright
Cognizant
Toronto, ON
- $80,000 to $110,000 CAD / year
- Full-time
As a Senior QA Automation Engineer – Java & Playwright, you will make an impact by developing scalable automation solutions and leading end-to-end testing activities for enterprise…
Added 1 hour ago
E
Analyste QA senior, SDET – Tests de paiements, d’API et d’événements / Senior QA Analyst, SDET – Payments, API & Event Testing
Expleo
Montreal, QC
- Contract
EXPLEO GROUP CANADA est à la recherche d’un(e) Analyste QA senior, SDET – Tests de paiements, d’API et d’événements pour se joindre à notre équipe à Montréal, QC (poste hybride).
Added 2 hours ago
SL
Senior Software Engineer, Operations
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
We are looking for a highly motivated Senior Software Engineer with at least 10 years of Java application support, analysis, and development experience. The successful candidate will have…
Added 2 hours ago
RB
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
At its core, this role requires excellent problem-solving skills and C#/.Net, Java, Python and full stack coding capability. This role will need to effectively communicate, collaborate, and…
Added 2 hours ago
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Senior Back End Developer
Yochana
Brampton, ON
- Full-time
Experience 8-12 Years of overall IT experience with 5+ Years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 5 hours ago
AS
Back End Developer
Ardent SoftSol Inc.
Brampton, ON
- Contract
Experience 8–12 years of overall IT experience with 5+ years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 5 hours ago
TI
Sr. Java Backend Developer
Tekgence Inc
Brampton, ON
- Contract
Experience 8–12 years of overall IT experience with 5+ years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 5 hours ago
Y
Sr. Backend Developer
Yochana
Brampton, ON
- Full-time
Experience 8-12 Years of overall IT experience with 5+ Years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 5 hours ago
Y
Senior Backend Developer
Yochana
Toronto, ON
- Full-time
Experience 8-12 Years of overall IT experience with 5+ Years of hands-on Senior Backend Developer with strong expertise in Java and Spring Boot, experienced in building and delivering…
Added 7 hours ago
TC
Java Fullstack Developer
TSR Consulting
Mississauga, ON
- Full-time
TSR Consulting is currently seeking a highly motivated Java Fullstack Developer for an opportunity in Mississauga, ON
Added 1 day ago
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Senior Developer
SAP Careers
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
Expert level in Java; experience with Spring Boot preferred and proven experience with REST API design and asynchronous messaging (Kafka, or similar)
Added 1 day ago
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Développeur(se) Backend Sénior | Senior Backend Developer, Ads Privacy
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
Expérience en conception d'API à faible latence et de services dorsaux distribués éprouvés en production, à haut débit de requêtes par seconde (QPS)
Added 1 day ago
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Technical Lead (Full-Stack Engineering & AI)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
…React/Next.js user experiences and experience orchestration to Java/Spring Boot services, APIs, Kafka events, and data integration using REST API via Apigee. You will also be able to…
Added 2 days ago
M
Senior Backend Developer
Modaxo
Montreal, QC · Canada - Montreal, QC
- Full-time
Expretio is seeking an experienced Backend Java Developer to join its dynamic team based in Montreal. Within a Scrum team, this person will contribute to the development of Appia, its…
Added 2 days ago
Senior Developer
Scotiabank
Toronto, ON
As a Senior Developer you will be joining a dynamic and energetic team consisting of developers, architects, project managers, and product owners. You will focus on authentication domain to…
Added 2 days ago
SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
Expert level in Java; experience with Spring Boot preferred and proven experience with REST API design and asynchronous messaging (Kafka, or similar)
Added 2 days ago
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Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 2 days ago
BS
Technical Lead
Brainhunter Systems Ltd
Toronto, ON
- Contract
…React/Next.js user experiences and experience orchestration to Java/Spring Boot services, APIs, Kafka events and data integration using REST API via Apigee. You will also be able to…
Added 2 days ago
M
Senior Programmable Voice Engineer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Programmable Voice Engineer to develop programmable voice capabilities, call control services, media processing, and API-driven communications infrastructure…
Added 2 days ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 2 days ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 2 days ago
M
Senior Routing Engine Developer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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