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Business Analyst
Deloitte
Toronto, ON
- Full-time
Developer at the Business Technology Analyst level. The ideal candidate has practical experience building
Added 1 day ago
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Consultant or Senior Consultant Product Engineering & Development
Deloitte
Toronto, ON
- Full-time
Developer at the Senior Consultant level. The ideal candidate has strong, progressive experience designing and
Added 1 day ago
LI
WebMethods Developer
LanceSoft, Inc.
Toronto, ON
- Contract
…require the webMethods Specialist. This resource will report to a Senior Systems Integrator for Application Support within Toronto Water ITM and will also receive direction from other team…
Added 1 day ago
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Senior Cloud DevOps Engineer
Qfin
Toronto, ON · North York, ON
- Full-time
We are looking for a Senior Cloud DevOps (SRE) Engineer to design, implement, operate, and continuously improve our cloud infrastructure and DevOps capabilities on AWS.
Added 1 day ago
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PL/SQL Developer
CMiC
Toronto, ON
- Full-time
We are seeking a Back-End Developer with deep expertise in Oracle PL/SQL and experience in Java-based REST API development. This role will focus primarily on database development with…
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Senior Full Stack Developer (Java/React)
Luxoft
Toronto, ON
- Contract
Experience in Java in an enterprise environment, covering the whole development life cycle
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Solutions Architect # 26-25245
US Tech Solutions
Fredericton, NB
- $90 to $95 CAD / hour
- Contract
5+ years of experience as a Senior Programmer / Systems Analyst.
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Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
The role combines senior software engineering, DevOps, SRE, test automation, application security, and legacy modernization. Approximately 70% of the work involves hands-on coding and…
Added 1 day ago
Senior Developer
Scotiabank
Toronto, ON
As a Senior Developer you will be joining a dynamic and energetic team consisting of developers, architects, project managers, and product owners. You will focus on authentication domain to…
Added 1 day ago
Senior Manager, Software Development (Mobile Application)
Scotiabank
Toronto, ON
Reporting to the Head of Engineering, Wealth. The Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
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Senior Core Java Developer
Synechron
Toronto, ON
- Full-time
We are looking for a Java Developer to be part of the Cash Equities Client & Market Connectivity team in Toronto. The job requires candidate to have design thinking and problem-solving…
Added 1 day ago
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Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 1 day ago
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Guidewire ClaimCenter Developer
Maarut
Montréal-Est, QC · Montreal /Quebec, Quebec
- Contract
intermediate/senior contributor level, not technical leadership. A Java, Spring
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Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
We are looking for a dynamic and motivated Senior Software Developer who embrace AI-assisted software development as part of their everyday engineering practice to join our engineering…
Added 1 day ago
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Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 1 day ago
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Senior Applications Developer- Mobile Apps (React Native)
Sobeys
Mississauga, ON
- Full-time
…join our team! We currently have a full-time opportunity for a Senior Applications Developer. This role is based is based out our office located in Mississauga,…
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Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 1 day ago
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DevOps
Onepoint
Montreal, QC
- Full-time
Nous recherchons un DevOps Senior - Azure OpenShift possédant une expertise Kubernetes/OpenShift, afin d'accélérer la transition vers une plateforme PaaS plus sécuritaire, standardisée et…
Added 1 day ago
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DevOps
Wepoint
Montreal, QC
- Full-time
Nous recherchons un DevOps Senior - Azure OpenShift possédant une expertise Kubernetes/OpenShift, afin d'accélérer la transition vers une plateforme PaaS plus sécuritaire, standardisée et…
Added 1 day ago
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Technical Lead
Brainhunter Systems Ltd
Toronto, ON
- Contract
8+ years building and operating complex enterprise digital products, including experience as a Technical Lead, Staff Engineer or senior full-stack developer.
Added 1 day ago
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Senior Technical Lead-Oracle Cloud- Oracle AI
Yochana
ON · Ontario, Canada
- Contract
We are seeking a highly skilled Oracle Apps AI Developer with expertise in Oracle E-Business Suite (EBS), Oracle Cloud Applications, Artificial Intelligence (AI), Machine Learning (ML), and…
Added 1 day ago
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Senior Programmable Voice Engineer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Programmable Voice Engineer to develop programmable voice capabilities, call control services, media processing, and API-driven communications infrastructure…
Added 1 day ago
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Developer – Java/Python (SSO/PingFederate/MFA)
Hays
Toronto, ON
- Contract
We are seeking an urgent-need Senior Developer with strong Java and/or Python skills to support Single Sign-On (SSO) implementations using PingFederate for both Employee and Customer…
Added 1 day ago
TC
RPA Platform Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
The Senior Platform Engineer develops, maintains, and manages automation platforms across on-premises environments, AWS cloud, and vendor SaaS solutions to enable automation across…
Added 1 day ago
Senior Applications Developer- Mobile Apps (React Native)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
…join our team! We currently have a full-time opportunity for a Senior Applications Developer. This role is based is based out our office located in Mississauga,…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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