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Added 26 days ago
LH
Senior Program Manager
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
Lead the programs within their assigned portfolio, from planning through deployment and stabilization.
Added 26 days ago
MT
Executive Operations Coordinator, Transformation
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…and approaches. Together, these principles shape how we work, lead, and grow - every…
Added 26 days ago
FB
Food Safety and Quality Auditor
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
…ready 365. This role will also take on the responsibility of project leads as assigned by the Director of Compliance and Food Safety Auditing of NA as needed to ensure the company food…
Added 26 days ago
FI
Program Director - Transformation Initiatives, Client Segmentation
FP Inc.
Toronto, ON
- $90 to $102 CAD / hour
- Contract
End-to-End Initiative Delivery & Scope Leadership; Lead the end-to-end delivery of assigned transformation initiatives by applying deep functional and topic expertise to shape scope,…
Added 26 days ago
CI
Manager, Indigenous Health, Governance and Partnerships
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
1. Lead and develop a high-performing multidisciplinary team, promote a culture of accountability, innovation, learning, continuous improvement and service excellence through coaching and…
Added 26 days ago
AC
RQ11531 - Scrum Master - Intermediate
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Scrum Master Responsibilities • Provide subject matter expertise and guidance on specific project methods. Prepares training materials, training sessions on project delivery methodology in…
Added 26 days ago
Marketing Specialist, Communications & Digital
MetOcean Telematics
Dartmouth, NS
Strong organizational and project management skills.
Added 26 days ago
W
Technical & Administrative Assistant - NETE
Weir
Dartmouth, NS
- Full-time
…section and particularly to the Canadian Surface Combatant (CSC) project support…
Added 26 days ago
Digital Media Specialist
Infrastructure Ontario
Toronto, ON
…Sr. Manager, the role works collaboratively with the Design Lead to apply IO’s brand and creative standards. The role manages the end-to-end delivery of assigned creative projects, from…
Added 26 days ago
Engineering Outreach Manager - Limited Term
ontariotechu
Oshawa, ON
Lead Engineering Outreach staff in the development, implementation, and continuous improvement of high-quality STEM programming for elementary and secondary school students and educators…
Added 26 days ago
UO
Senior Service Designer (2 years)
University of Alberta
Edmonton, AB
- Full-time
Lead teams to a unified direction for the University's services using human-centred design principles and design thinking methodologies.
Added 26 days ago
A
Senior PMO Director
Appficiency
Mississauga, ON
- Full-time
Lead and develop Senior Project Managers and delivery leads across a complex, multi-project portfolio, building the next generation of PMO talent
Added 26 days ago
A
VP, Delivery and Customer Success
Appficiency
Mississauga, ON
- Full-time
As Vice President, Customer Success, you'll take the lead on client health across Appficiency's global delivery portfolio. This is a customer-first leadership role: you'll be the face of…
Added 26 days ago
LE
Assistant Safety Manager
Lark Enterprises Ltd
Surrey, BC
- $90,000 to $100,000 CAD / year
- Full-time
…working position that will normally be stationed on an active project site and perform Construction Safety Officer (CSO) duties, likely as secondary site coverage, while remaining flexible…
Added 26 days ago
T
Bus Mgmt Specialist
TD
Toronto, ON
- Full-time
Lead or support continuous improvement initiatives.
Added 26 days ago
ST
Senior Humanitarian Advisor
SAVE THE CHILDREN CANADA
Toronto, ON
- $75,543.87 to $90,652.65 CAD / year
- Contract
Together with Country Office Technical Advisors, lead technical design of humanitarian projects, including logical frameworks and contextual inputs.
Added 26 days ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.
Added 26 days ago
C
ERP Solution Architect – Infor CSD
Collabera
Canada
- Contract
…Infor CloudSuite Distribution (Infor CSD / SX.enterprise) to lead ERP architecture, solution design, integrations, and optimization…
Added 26 days ago
MC
Ecommerce Manager
Midea Canada
Markham, ON
- $95,000 to $100,000 CAD / year
- Full-time
Lead regular business reviews and translate performance insights into clear actions, owners, and timelines.
Added 26 days ago
G
Facilities Manager (6-month contract)
Geotab
Oakville, ON
- Contract
…deliver results! Geotab is seeking a Facilities Manager who will lead the Oakville Office Experience team and oversee the facilities, vendors, projects, and building operations that create…
Added 26 days ago
AD
Director of Financial Planning and Analysis
Aventus Development Corp.
Burlington, ON
- $140,000 to $165,000 CAD / year
- Full-time
Lead the annual budgeting and ongoing forecasting processes.
Added 26 days ago
C
Senior Copywriter
Cossette
Vancouver, BC
- Full-time
…needs serious talent, a passion for the work, and the drive to lead by…
Added 26 days ago
TS
Architectural Project Coordinator
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
In this role, you’ll work closely with project leadership and contract administration teams, playing a key part in keeping projects organized, compliant, and moving forward smoothly - from…
Added 26 days ago
G
Fisheries Biologist
GoodWork.ca
Kingston, ON · Greater Kingston, Canada Area
- Full-time
Are you a seasoned biologist ready to lead meaningful ecological projects and shape the future of environmental research in Canada? LGL Limited is looking for an Intermediate Biologist to…
Added 26 days ago
Project Engineer, Facilities MOP (Contract)
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as Project Engineer, Facilities MOP (Contract). In this position, you will play a…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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