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Added 17 days ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
…systems (case management, telephony, chat, bots, QA tools, WFM, CRM) and third‑party tools and…
Added 17 days ago
AI
Business Development Executive, Financial Services
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
- Full-time
Disciplined CRM, pipeline-management and forecasting practices.
Added 17 days ago
Sales Associate
Laura Canada
Vaudreuil-Dorion, QC
Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
Added 17 days ago
Underwriter, Personal Lines
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC · Dartmouth, NS · Calgary, AB
Working toward or completion of CAIB, CIP, FCIP, or CRM designation.
Added 17 days ago
Inside Sales Specialist
Levitt-Safety
Oakville, ON
Maintain accurate customer, lead and opportunity information in Salesforce CRM, including managing an active and healthy sales pipeline.
Added 17 days ago
A
VP, AI/Multitech
Appficiency
Mississauga, ON
- Full-time
…multi-technology advisory and implementation partner across ERP, CRM, cloud platforms, and AI-driven solutions. What sets us apart is a "technical-first" approach, teams who understand both…
Added 17 days ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Added 17 days ago
M
Commercial Sales Manager
MainMicro
Montreal, QC · Greater Montreal Metropolitan Area
- $115,000 to $140,000 CAD / year
- Full-time
Use Salesforce as your CRM - tracking team performance, surfacing risk, and driving data-backed decisions
Added 17 days ago
AL
Sales Account Executive
Applus+ Laboratories
Pointe-Claire, QC
- Full-time
Fiabilité des données CRM et cohérence des prévisions
Added 17 days ago
FS
Sales Account Manager
Fire safety and protection LLC
Markham, ON
- Full-time
Proficiency with CRM systems and Microsoft Office Suite.
Added 17 days ago
BS
Spécialiste principal(e) – Fidélisation et CRM/Senior Loyalty & CRM Specialist
Browns Shoes
Montreal, QC
- Full-time
Spécialiste principal(e) – Fidélisation et CRM
Added 17 days ago
B
Customer Success Manager
BlueCat
Canada
- Full-time
Familiarity with CS and CRM tooling such as Totango or Salesforce.
Added 17 days ago
Business Development Representative Intern (Winter 2027)
ExaCare AI
Toronto, ON
Assist with keeping prospect and account data accurate and organized in our CRM and sales tools
Added 17 days ago
B
Senior Consultant, Cloud Services
BDO
Toronto, ON · Ottawa, ON · Oakville, ON · Vancouver, BC
- Full-time
Added 17 days ago
EI
Co-op, Business Strategy and Growth
Enedym Inc
Hamilton, ON
- Up to $21 CAD / hour
Added 17 days ago
HT
Senior Director, Marketing and Communications
Holy Trinity School
Richmond Hill, ON
- Full-time
Added 17 days ago
O
Spécialiste Salesforce Marketing Cloud Next
Onepoint
Montreal, QC
- Full-time
…travaillerez en étroite collaboration avec les équipes marketing, CRM, données et techniques afin de transformer les stratégies marketing en campagnes personnalisées, automatisées et…
Added 17 days ago
H
Dental Administrator
HealthOne
Toronto, ON
- $23 to $27 CAD / hour
Proficient in Microsoft Office (Word, Excel, Outlook) and experienced with CRM/EMR systems, preferably Tracker software.
Added 17 days ago
W
Spécialiste Salesforce Marketing Cloud Next
Wepoint
Montreal, QC
- Full-time
…travaillerez en étroite collaboration avec les équipes marketing, CRM, données et techniques afin de transformer les stratégies marketing en campagnes personnalisées, automatisées et…
Added 17 days ago
TS
Facility Partnerships Representative
Texas Sports Academy Main
Remote, Canada
- Contract
- Remote
CRM Management: Log every call, email, meeting, and deal stage in the CRM so the pipeline is always current.
Added 17 days ago
BC
Customer Service Representative - Mississauga Office
Bestax Chartered Accountants
Mississauga, ON
- Full-time
Respond promptly to inbound inquiries via phone, email, and CRM platforms.
Added 17 days ago
HC
Licensing Analyst
Home Construction Regulatory Authority
Toronto, ON
- $68,000 to $85,000 CAD / year
…inquiries, and keep records accurate and complete in Dynamics 365 CRM and the Ontario Builder Directory. You'll also support the team's administrative work as needed, including fees,…
Added 17 days ago
SS
Senior Account Manager - HVAC - Ontario
Summit Search Group
ON · Ontario, Canada
- Full-time
· Maintain accurate records of customer activity, opportunities, forecasts, and sales performance within CRM and company systems.
Added 17 days ago
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Talent Acquisition Sourcer
Nakisa
Montreal, QC
- Full-time
Your portfolio starts with our software developer, IT and technical product roles, alongside outbound searches in Customer Success and Enterprise Sales. You will also own how Nakisa shows…
Added 17 days ago
B
Customer Success Manager
BlueCat
Toronto, ON
- Full-time
Familiarity with CS and CRM tooling such as Totango or Salesforce.

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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