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Added 25 days ago
DC
Environmental Consultant
Dillon Consulting Limited
Calgary, AB · Edmonton, AB
- Full-time
…employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management. With over 25 offices and more than 1100 employees across Canada, we…
Added 25 days ago
LH
Senior Program Manager
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
Lead the programs within their assigned portfolio, from planning through deployment and stabilization.
Added 25 days ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
…Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable models, internal tools, and clear insights that improve customer…
Added 25 days ago
S
Senior Applications Developer- Mobile Apps (React Native)
Sobeys
Mississauga, ON
- Full-time
Lead the development of new features and enhancements in our React Native applications for iOS and Android.
Added 25 days ago
C
RCCA Lead -Root Cause Corrective Action Lead
Cyient
Longueuil, QC
- Full-time
Lead structured root cause analysis of delivery performance drivers using existing data sources and cross-functional working sessions
Added 25 days ago
PF
Associate Director, Operations (French / English Bilingual)
Perdue Farms
Saint-Lin - Laurentides, QC · St-Lin, QC
- Full-time
This is a senior plant leadership role with responsibility for people, safety, quality, productivity and operational performance across the facility.
Added 25 days ago
EI
QUALITY & PROCESS LEAD
EMERES INC.
Montreal, QC
- Full-time
We're looking for a Quality & Process Lead to own quality strategy and engineering process across our teams. You'll bring in the tooling (like SonarQube), set the standards, and track the…
Added 25 days ago
Engineering Outreach Manager - Limited Term
ontariotechu
Oshawa, ON
Lead Engineering Outreach staff in the development, implementation, and continuous improvement of high-quality STEM programming for elementary and secondary school students and educators…
Added 25 days ago
A
VP, Delivery and Customer Success
Appficiency
Mississauga, ON
- Full-time
As Vice President, Customer Success, you'll take the lead on client health across Appficiency's global delivery portfolio. This is a customer-first leadership role: you'll be the face of…
Added 25 days ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget…
Added 25 days ago
AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol High Speed Products Group is seeking a Senior Product Line Manager - High Speed I/O Connectors to lead the strategy, growth and execution of a strategically important portfolio…
Added 25 days ago
EI
DevOps Engineer
EMERES INC.
Montreal, QC
- Full-time
We're looking for a DevOps Engineer to help build and run the infrastructure our engineering teams ship on. Working under the DevOps & Cloud Infrastructure Lead, you'll build CI/CD…
Added 25 days ago
G
Fisheries Biologist
GoodWork.ca
Kingston, ON · Greater Kingston, Canada Area
- Full-time
Are you a seasoned biologist ready to lead meaningful ecological projects and shape the future of environmental research in Canada? LGL Limited is looking for an Intermediate Biologist to…
Added 25 days ago
Project Manager, Facilities MOP (Contract)
Trans Mountain
Calgary, AB
Lead assigned multi-disciplinary project teams, including engineering, project controls, construction, SCM, quality, HSE, permitting, operations, consultants, contractors, fabricators, and…
Added 25 days ago
Project Manager, Pipeline MOP (Contract)
Trans Mountain
Calgary, AB
Lead assigned multi-disciplinary project teams, including engineering, project controls, construction, SCM, quality, HSE, permitting, operations, consultants, contractors, fabricators, and…
Added 25 days ago
Senior Product Solutions Analyst
Scotiabank
Toronto, ON
…enhancement of internal generative AI applications, including prompt engineering and design tailored for SGAM teams. The analyst will also collaborate with a range of third-party vendors to…
Added 25 days ago
CI
Building Operator
Colliers International
Calgary, AB
- Full-time
…the unique nature of the property, you may be called upon to lead and participate in special initiatives. This role may require emergency response training at multiple…
Added 25 days ago
CE
Senior Coordinator, OT SCADA
Cenovus Energy
Calgary, AB
- Full-time
…assets while acting as the primary interface between Operations, Engineering, Reservoir/Subsurface, Projects, and external…
Added 25 days ago
B
Senior Consultant, Cloud Services
BDO
Toronto, ON · Ottawa, ON · Oakville, ON · Vancouver, BC
- Full-time
Lead and continuously improve cloud operational processes across order management, subscription administration, billing, invoicing, and renewals.
Added 25 days ago
N
Principal Firmware Engineer
Nokia
Ottawa, ON
- Full-time
…and the collective team. We offer a competitive salary and performance bonuses, comprehensive health benefits, and opportunities for professional development. Your contributions will…
Added 25 days ago
M
Senior Data Architect
Manulife
Toronto, ON
- Full-time
Provide hands-on technical leadership for complex data engineering initiatives, including data ingestion, transformation, orchestration, and performance optimization.
Added 25 days ago
R
Chef d'équipe, chaîne d'approvisionnement / Team Lead, Supply Chain
RTX
Longueuil, QC
- Full-time
Superviser les indicateurs de performance (KPI) de l’équipe, organiser des revues régulières et piloter des initiatives d’amélioration
Added 25 days ago
IC
Continuous Improvement Leader
IMT CORPORATION
ON
- $98,400 to $147,600 CAD / year
- Full-time
…operational excellence across forging, machining, maintenance, engineering, quality, purchasing, materials management, and production…
Added 25 days ago
BB
Director of Engineering & Technical
Britespan Building Systems Inc
Kitchener, ON
- $140,000 to $160,000 CAD / year
- Full-time
At Britespan Building Systems, we’re growing, and we’re looking for a Director of Engineering & Technical Services to help lead that growth.
Added 25 days ago
DI
Sr Analyst, Business Systems
Definity Insurance Company
Toronto, ON
- Full-time
Collaborate with Product Owner, Technical Lead, and Test Analyst on maintenance projects to identify sets of cohesive problems (improvement themes) for development

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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