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Added 1 month ago
M
HR AI Process Engineer
McKesson
Mississauga, ON
- Full-time
…known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we…
Added 1 month ago
JC
Electrical Apprentice 4th
Johnson Controls
Nisku, AB
- Full-time
…custom HVAC solutions, specializing in precision cooling for data centers and mission-critical environments. From the beginning, our company has focused on innovation, designing advanced…
Added 1 month ago
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Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
The individual will also lead practical adoption of AI within operational workflows. The focus is not limited to using AI as a personal productivity tool. This role will identify, design,…
Added 1 month ago
D
Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
…repeatable patterns for networking, identity, secrets, and data. AI adoption for infra & platform: Drive a pragmatic AI strategy for the team - e.g. standards for AI-assisted IaC and…
Added 1 month ago
Back-End Delivery Manager
Government of Alberta
AB
…shared platform capabilities, reusable components, and common data…
Added 1 month ago
Senior Data Engineer - Calgary
Capgemini
Calgary, AB · Vancouver, BC
…limited to the following: Demonstrate deep knowledge of the data engineering domain to build and support non-interactive (batch, distributed) & real-time, highly available data, data…
Added 1 month ago
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Lead Optimizely Solutions Architect
Valtech
Canada
- Full-time
At Valtech, we build digital experiences that help the world's leading brands connect with their customers through content, commerce, experimentation, data and AI.
Added 1 month ago
Industrial Engineer
JB Poindexter & Co
Bolton, ON
In this role, you will lead the development and optimization of labor standards and material routings across Morgan’s product lines. You’ll partner closely with Advanced Manufacturing to…
Added 1 month ago
TC
Senior L3 Network Engineer (Network SME and Automation Lead)
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Senior L3 Network Engineer is the technical lead for the Switch Lifecycle Refresh Program, with responsibility for engineering design, migration planning, technical governance, advanced…
Added 1 month ago
A
Staff Data Developer
AtkinsRéalis
Montreal, QC
- Full-time
We are looking for a practical, collaborative, and technically strong Staff Data Developer who can lead complex engineering work while remaining close to delivery and operations. The role…
Added 1 month ago
JC
Journeyperson Welder
Johnson Controls
AB · Nisku, AB
- Full-time
…custom HVAC solutions, specializing in precision cooling for data centers and mission-critical environments. From the beginning, our company has focused on innovation, designing advanced…
Added 1 month ago
JC
Welder Apprentice 3rd
Johnson Controls
AB · Nisku, AB
- Full-time
…custom HVAC solutions, specializing in precision cooling for data centers and mission-critical environments. From the beginning, our company has focused on innovation, designing advanced…
Added 1 month ago
JC
Electrical Apprentice 3rd Year
Johnson Controls
Nisku, AB · SA - Nisku Carina
- Full-time
…custom HVAC solutions, specializing in precision cooling for data centers and mission-critical environments. From the beginning, our company has focused on innovation, designing advanced…
Added 1 month ago
GM
Early Career Software Test Developer - Propulsion Thermal Management
General Motors
Markham, ON
- Full-time
We are seeking a motivated software engineer to help verify and validate Propulsion Thermal Management functions across virtual, simulated, hardware-in-the-loop, and vehicle environments.…
Added 1 month ago
MT
Technical Staff Engineer – Design & Product Validation
Microchip Technology Inc.
Burnaby, BC · Canada - Burnaby
- Full-time
We are seeking an experienced engineer who wants to tackle challenging system-level problems and influence the quality and success of industry-leading products. This role provides broad…
Added 1 month ago
M
Senior DevOps Engineer
Miovision
Remote, Canada
- $130,000 to $170,000 CAD / year
- Full-time
- Remote
We are currently looking for a Senior DevOps Engineer to contribute to the development of our cloud infrastructure and platform tooling, embed security into our engineering lifecycle, and…
Added 1 month ago
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Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
The Expert FDE is expected to lead complex engagements, work directly with development and client stakeholders, define the technical remediation approach, implement critical changes…
Added 1 month ago
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Thermal Mechanical Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
…generation of AI, high-performance computing, and sustainable data center technologies? At CoolIT, an Ecolab company, you'll help develop innovative liquid cooling solutions that support…
Added 1 month ago
Senior Forward-Deployed AI Engineer 1
Bell
Toronto, ON
As a Senior Forward-Deployed AI Engineer, you will own engagements end-to-end: scoping the problem, choosing the right approach across automation, classical ML, and GenAI/agents, and taking…
Added 1 month ago
D
Senior Product Engineer II - Backend
Docebo
Toronto, ON
- $123,400 to $164,500 CAD / year
- Full-time
As a Senior Product Engineer II, you bring deep expertise in backend engineering alongside strong working competency across the broader stack. You own complex features and technical…
Added 1 month ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 1 month ago
GM
Manufacturing Controls Engineer
General Motors
St. Catharines, ON
- Full-time
…to troubleshoot issues. Increasingly, you will also leverage data and analytics to improve safety, quality, uptime, and…
Added 1 month ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 1 month ago
C
RCCA Lead -Root Cause Corrective Action Lead
Cyient
Longueuil, QC
- Full-time
We are seeking a motivated and skilled RCCA Lead to join our dynamic team at Cyient. The ideal candidate will support in following activities • Lead structured root cause analysis of…
Added 1 month ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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