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Added 3 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 mins ago
HO
Enterprise Change Management Lead
Hydro One
Toronto, ON
- Contract
Change Management Lead , Enterprise Change Management
Added 3 mins ago
RH
Accounting Manager
Robert Half
East Garafraxa, ON
- $85,000 to $100,000 CAD / year
- Full-time
Added 3 mins ago
SI
Manager of Lifecycle Marketing
Saskatchewan Indian Gaming Authority
Saskatoon, SK
- $93,500 to $140,200 CAD / year
- Full-time
…Administration, Commerce, Marketing or a related field. Education in analytics, computer science, or information systems is an asset. Certification in CRM platforms, marketing automation,…
Added 3 mins ago
PF
Sales & Education Manager
Pierre Fabre Laboratories
Toronto, ON · Greater Toronto Area, Canada
- Full-time
MISSION: Manage, motivate and lead the sales & education team to develop and achieve sales results in accordance with the company’s commercial strategy across the defined geographic region.…
Added 3 mins ago
B
Senior Director
Bevertec
Toronto, ON
- Contract
We are seeking a Senior Director, Global Delivery Lead to establish and lead the Program Management Office for a global Data Retention Management Program.
Added 3 mins ago
WI
Manager, Mergers & Acquisitions
Westland Insurance Group Ltd.
Surrey, BC
- Internship
Your advanced Excel skills and data analysis expertise allow you to uncover valuable insights.
Added 5 mins ago
M
Engineering Manager
Manulife
Waterloo, ON
- Full-time
As an Engineering Manager, you will lead and develop a team of engineers responsible for delivering secure, reliable, and user-centered technology solutions that support business objectives…
Added 5 mins ago
DT
UNPAID VOLUNTEER - Chief Technology Officer (CTO)
Digital Technology Institute for Development (DTID)
Remote, Canada
- Part-time
- Remote
Reporting directly to the Director-General, the CTO will lead DTID's work across Distributed Ledger Technology (DLT)/Blockchain, Artificial Intelligence (AI), Internet of Things (IoT), Data…
Added 5 mins ago
E
Sr Advisor, Enterprise Finance Planning & Analysis (FP&A)
Enbridge
Calgary, AB
- Full-time
Lead consolidation activities and prepare budgets and forecasts in accordance with U.S. GAAP, including validating Business Unit forecasts and reviewing supporting working papers and…
Added 5 mins ago
IO
Business Insights Analyst - Digital Solutions
Irving Oil
Saint John, NB
- Full-time
As a Business Insights Analyst - Digital Solutions, you will partner with the Supply Management team to enhance data integrity, drive digital transformation, and improve business processes…
Added 19 mins ago
ServiceNow Senior Technical Advisor
Bell
Toronto, ON
Lead resolution of complex cross-module, integration, performance, security, and data-model challenges.
Added 19 mins ago
Senior Forward-Deployed AI Engineer 1
Bell
Toronto, ON
Embed into cross-unit squads and lead application builds, owning each engagement end-to-end.
Added 19 mins ago
Senior Financial Analyst
Bell
Toronto, ON
Lead annual budgeting, quarterly forecasting, and monthly outlooks by collaborating with cross-functional teams to gather, validate, and consolidate inputs for cost models and business…
Added 19 mins ago
M
Hardware, Special Projects Lead
Mecka
Richmond Hill, ON
- $180,000 to $240,000 CAD / year
- Full-time
Mecka AI is building the data infrastructure layer for robotics and embodied AI.
Added 19 mins ago
Facilities Manager (6-month contract)
Geotab
Oakville, ON
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 19 mins ago
Team Leader, HR Technology Operations
BRP
Montreal, QC
In this role, you will lead the day-to-day operations (RUN) and functional continuity of the global HR Technology Ecosystem within BRP Global Services with a focus on HR Tech Ops.…
Added 19 mins ago
HR Product Owner
BRP
Montreal, QC
In this role, you will define, lead, and execute the product vision and strategy for the HR Technology Ecosystem within BRP Global Services. Positioned at the intersection of Human…
Added 34 mins ago
B
Senior Consultant, Digital and Paid Media Analyst (SEO, GEO, Paid)
Burson
Toronto, ON
- Full-time
…redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the…
Added 34 mins ago
CC
Business Analyst
Critical Control Technologies
Calgary, AB
- Full-time
Lead and coordinate UAT (User Acceptance Testing) with business stakeholders to validate that solutions meet requirements.
Added 34 mins ago
C
Chief Financial Officer
Confidential
ON · Ontario, Canada
- Full-time
…evolve the finance function through systems, automation, and data-driven…
Added 34 mins ago
BV
Search Engine Optimization Specialist
Brand Vision
Toronto, ON · Greater Toronto Area, Canada
- $65,000 to $90,000 CAD / year
- Full-time
…dashboards that connect marketing metrics to real business outcomes. Lead monthly performance reviews with clients, translate complex data into clear recommendations, and proactively flag…
Added 34 mins ago
MS
Senior Business Analyst
MSZ Systems
Toronto, ON · Greater Toronto Area, Canada
- Contract
Lead and facilitate workshops, JAD sessions, interviews, and stakeholder meetings to gather and validate business requirements.
Added 34 mins ago
SA
Director of Finance
Services and Housing In the Province (SHIP)
Mississauga, ON
- Full-time
Advanced proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and financial data analytics platforms.
Added 34 mins ago
EH
Digital Marketing Coordinator
E.B. Horsman & Son
Surrey, BC
- Full-time
Coordinate marketing campaigns, supplier-funded initiatives, promotions, and lead generation activities.

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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