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Added 11 mins ago
T
Tangerine Advisor, Growth - Tangerine
Tangerine
Toronto, ON
- Full-time
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and…
Added 11 mins ago
ZA
Digital Project Manager
Zulu Alpha Kilo
Toronto, ON
- Full-time
We’re in search of a Digital Project Manager/Product Owner, who will oversee digital projects from concept to delivery, ensuring work is resourced, scheduled, and executed at the highest…
Added 14 mins ago
SL
Director, Content Strategy & Discoverability
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
You will develop a consistent brand voice and narrative across digital channels grounded in client needs. Lead a team of content experts to create and scale high-performing content across…
Added 14 mins ago
E
Sr. Product Mgr, eBay Live - Discovery
eBay
Toronto, ON
- Full-time
We are looking for an experienced Senior Product Manager to join the high-growth eBay Live organization. eBay Live is one of eBay’s top strategic priorities, and this role operates at the…
Added 29 mins ago
NG
Normet Technical Specialist - North America
Normet Group
Sudbury, ON · Lively
- Full-time
Subject matter expert on Normet fleet, navigating through inter-related software, digital applications, document libraries, and product specific platforms
Added 29 mins ago
Director of Marketing
Moment Energy
Surrey, BC
Lead, mentor, and grow a high-performing marketing team across content, digital, and brand functions.
Added 29 mins ago
HO
Digital Product Strategist
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons’ Digital Services and Real Property (DSRP) is currently seeking to staff the Digital Product Strategist position to support Digital Parliamentary Operations and…
Added 44 mins ago
Business Development Manager
Heartland Mutual Insurance
Kitchener, ON
…through the broker distribution channels. Through the leadership and support of Business Development Advisors (BDAs) and Broker Enablement Specialists (BESs), the BDM oversees brokerage…
Added 1 hour ago
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Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
The individual will also lead practical adoption of AI within operational workflows. The focus is not limited to using AI as a personal productivity tool. This role will identify, design,…
Added 1 hour ago
RI
Senior Data Architect (Databricks, Azure & Enterprise Data Integration)
Rose International
Edmonton, AB
- Full-time
Develop Self and Others: Shares knowledge, mentors colleagues, and keeps learning.
Added 1 hour ago
Back-End Delivery Manager
Government of Alberta
AB
The Citizen Experience Branch helps Government of Alberta product teams deliver digital products and services more effectively by providing shared platform capabilities, reusable…
Added 1 hour ago
KA
Automotive Sales Associate
Kaizen Automotive Group
Calgary, AB
- Full-time
Participating in ongoing training for automotive sales techniques, digital retailing, and product knowledge
Added 1 hour ago
HO
Digital Product Strategist
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons’ Digital Services and Real Property (DSRP) is currently seeking to staff the Digital Product Strategist position to support Digital Parliamentary Operations and…
Added 1 hour ago
V
Lead Optimizely Solutions Architect
Valtech
Canada
- Full-time
We're looking for a Lead Optimizely Solutions Architect to join our growing Optimizely practice in Canada. In this role, you'll lead the design and delivery of enterprise digital experience…
Added 1 hour ago
LE
Associate Product Manager - EN/KR Bilingual
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including…
Added 2 hours ago
Tangerine Advisor, Growth - Tangerine
Scotiabank
Toronto, ON
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and…
Added 2 hours ago
BC
Financial Solutions Specialist - Lonsdale Branch
Beem Credit Union
North Vancouver, BC
- Full-time
Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both…
Added 3 hours ago
W
Sales and Planning Coordinator - Incentive Travel
Wynford
Toronto, ON
- Full-time
At Wynford, we create transformative live and digital experiences that strengthen cultures and drive results for Fortune 100 and emerging clients. From global incentive travel and large…
Added 3 hours ago
M
Engineering Manager
Manulife
Waterloo, ON
- Full-time
As an Engineering Manager, you will lead and develop a team of engineers responsible for delivering secure, reliable, and user-centered technology solutions that support business objectives…
Added 3 hours ago
DT
UNPAID VOLUNTEER - Chief Technology Officer (CTO)
Digital Technology Institute for Development (DTID)
Remote, Canada
- Part-time
- Remote
The Digital Technology Institute for Development (DTID) is an international non-profit institute advancing the responsible use of artificial intelligence, blockchain and emerging digital…
Added 3 hours ago
D
Principal Oracle Fusion Architect
DSP-Eclipsys
Ottawa, ON
- $125,000 to $175,000 CAD / year
…Architect with a strong pre-sales background to join our team and growing Oracle practice. You will bridge deep technical expertise with commercial acumen, own the solution architecture…
Added 4 hours ago
Product Architect, AI (Auth0)
Okta
Toronto, ON
We are looking for a Product Architect, AI to help define how Auth0 and Okta lead the market in agentic identity, secure AI application development, and standards-based access for agents.
Added 4 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital…
Added 4 hours ago
AC
Sales Support Specialist
Atlas Copco Group
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This role supports Technical Sales Representatives (TSRs) across Canada, maintains strong relationships, and acts as the primary subject matter expert for our internal CRM system (C4C). The…
Added 4 hours ago
UT
Content Designer #26-25351
US Tech Solutions
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Take direction from the Content Design Lead; align with Product Owner, Tech Leads, Experience Design Lead and Control Partners.

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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