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Added 22 mins ago
E
Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
Turn ambiguous operational needs into a clear technical approach, delivery plan, and measurable result.
Added 22 mins ago
R&
Product Manager (SSO)
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Toronto, ON
- Contract
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Added 23 mins ago
RI
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Edmonton, AB
- Full-time
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AB
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Calgary, AB · Vancouver, BC
The involves leading and managing a team of data engineers, overseeing data engineering projects, ensuring technical excellence, and fostering collaboration with stakeholders. They play a…
Added 55 mins ago
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Lead Optimizely Solutions Architect
Valtech
Canada
- Full-time
We're looking for a Lead Optimizely Solutions Architect to join our growing Optimizely practice in Canada. In this role, you'll lead the design and delivery of enterprise digital experience…
Added 55 mins ago
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Senior Project Manager
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Added 56 mins ago
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Technical Support Lead
Accenture
Toronto, ON
- Full-time
Lead workshops and discussions with stakeholders to gather requirements and translate business needs into technical solutions.
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GitHub AI Consultant
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Your responsibilities will encompass technical delivery and comprehensive change management to ensure that engineering teams are equipped and empowered to adopt and sustain AI-augmented and…
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Staff Data Developer
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- Full-time
We are looking for a practical, collaborative, and technically strong Staff Data Developer who can lead complex engineering work while remaining close to delivery and operations. The role…
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Senior Project Manager
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Mechanical Engineer
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- Full-time
In this role, you will lead and support mechanical building systems design, collaborate with teams across the country, mentor younger resources and contribute your technical knowledge…
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Team Lead - Atmospheric Sciences
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- Full-time
We have an immediate opening for an Atmospheric Sciences Team Lead within our Environmental Services team. This role will lead mentorship and team growth while supporting the delivery of…
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North Vancouver, BC
- Full-time
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MEP Technical Services Manager
OCS
London, ON · Bristol-London, ON
- Full-time
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Value Stream Owner, Technology
Tundra Technical Solutions
Markham, ON
- $102,000 to $149,000 CAD / year
- Full-time
Our client is seeking a senior Value Stream Owner to lead the connection between complex business problems, executive priorities and technology execution.
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QA Manager
Teifi Digital
Vancouver, BC
…leadership role - you will define how QA operates across all delivery pods, establish the standards, frameworks, and tooling that QA Analysts execute against, and ensure consistent delivery…
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Services Senior Staff Project Manager
AVEVA
Calgary, AB
- Full-time
The successful candidate will operate as the customer-facing delivery leader, partnering closely with solution architects, technical leads, and practice/product stakeholders to validate…
Added 2 hours ago
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Bit Technician Direct Delivery Driver
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- Full-time
…support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more…
Added 2 hours ago
EI
Quality Assurance Analyst
ExcelGens, Inc.
Montreal, QC
- Contract
SAP Technical Lead / Manager – S/4HANA Deployment
Added 2 hours ago
M
Engineering Manager
Manulife
Waterloo, ON
- Full-time
Translate business, technical, and regulatory requirements into actionable engineering roadmaps and delivery plans.
Added 2 hours ago
DT
UNPAID VOLUNTEER - Chief Technology Officer (CTO)
Digital Technology Institute for Development (DTID)
Remote, Canada
- Part-time
- Remote
The Digital Technology Institute for Development (DTID) is an international non-profit institute advancing the responsible use of artificial intelligence, blockchain and emerging digital…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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