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Added 5 mins ago
WR
Manager, Stewardship & Impact
Waterloo Regional Health Network Foundation (WRHNF)
Kitchener, ON
- $73,950 to $86,700 CAD / year
- Full-time
The Manager is the strategic and editorial lead responsible for overarching program design, information sourcing, and execution of all donor impact reports and materials. They will work…
Added 5 mins ago
BS
Oracle Fusion Redwood Functional Consultant
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
…documents content, completion and quality.• Assess readiness and lead the migration of existing Oracle Fusion pages, workflows, and navigation flows to the Redwood UI.• Configure core…
Added 5 mins ago
SG
Senior Product Solutions Analyst
Scotia Global Asset Management
Toronto, ON
- Full-time
Lead with a business-oriented perspective, collaborating with business and cross-functional teams to spark new ideas, re-engineer processes, identify opportunities, and shape AI-powered…
Added 5 mins ago
A
Cores Verification Lead
AMD
Oro-Medonte, ON
- $187,200 to $280,800 USD / year
- Full-time
Lead the design, development, and optimization of scalable build infrastructure to significantly reduce model build turnaround times and improve engineering productivity.
Added 5 mins ago
T
Tangerine Advisor, Growth - Tangerine
Tangerine
Toronto, ON
- Full-time
Using marketing and lead generation data, and through proactive prospecting outreach, seek out, identify and connect with existing Tangerine clients and prospects to build new client…
Added 5 mins ago
C
Automation Lead – Quality Engineering
CGI
Toronto, ON
- Full-time
We are seeking an experienced QE Lead with strong hands-on Python automation expertise to lead quality engineering for complex integration solutions connecting APIs, microservices,…
Added 5 mins ago
AC
Administrateur·trice Stockage
ALTEN Canada
Montreal, QC · Greater Montreal Metropolitan Area
- $100,000 to $125,000 CAD / year
- Full-time
Added 5 mins ago
ZA
Digital Project Manager
Zulu Alpha Kilo
Toronto, ON
- Full-time
Lead production: Partner with agency producers, account managers, and creatives to deliver on time, on budget, and on brief.
Added 5 mins ago
B
Fractional Finance Transformation Lead
BoomerangFX
Mississauga, ON
- Part-time
As Fractional Finance Transformation Lead, you will work closely with Finance leadership and cross-functional teams to modernize and strengthen the Finance function. This is a hands-on…
Added 5 mins ago
OC
Associate General Counsel
Ontario College of Pharmacists
Toronto, ON
- Full-time
Added 5 mins ago
OC
Finance Team Lead - Schools
Ottawa Catholic School Board
Ottawa, ON
- Full-time
The OCSB is currently seeking a Finance Team Lead - Schools . The possible work addresses for this position can be found in our .
Added 5 mins ago
B
Sr. Vice President Canadian Operations
BoomerangFX
Mississauga, ON
- $140,000 to $160,000 CAD / year
- Full-time
Lead continuous improvement initiatives that improve productivity, quality, speed, and customer experience.
Added 5 mins ago
SH
Physiotherapist
SE Health
Waterloo, ON
- Part-time
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 5 mins ago
I
General Manager
Indigo
AB · Edmonton, AB
- $58,000 to $78,000 CAD / year
- Full-time
Added 8 mins ago
A
Property Field Claims Manager
Allstate
Toronto, ON
- Full-time
Lead, coach, and develop a team of Property Field Advisors, fostering a culture of accountability, collaboration, and continuous improvement.
Added 8 mins ago
A
Allstate Sales Agent
Allstate
Markham, ON
- Full-time
Nurtures relationships that lead to long‑term business and repeat referrals.
Added 8 mins ago
Software Engineer
Scotiabank
Toronto, ON
Lead technical design discussions and drive architectural decisions for data management solutions
Added 8 mins ago
Senior Manager, Salesforce Engineering
Scotiabank
Toronto, ON
We’re looking for a Senior Manager, Salesforce Engineering to lead the strategy, delivery, and evolution of our Salesforce platform across multiple business lines. You’ll own the…
Added 8 mins ago
C
Apps Dev Tech Lead Analyst - Vice President
Citi
Toronto, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 8 mins ago
C
Trade QA Automation Engineer – Assistant Vice President
Citi
Mississauga, ON
- Full-time
Proven ability to lead local and remote QA teams while remaining accountable for hands on Testing.
Added 8 mins ago
Human Resources Manager
Bureau Veritas
Mississauga, ON
Lead and support complex employee relations matters while ensuring compliance with Canadian and U.S. employment legislation.
Added 8 mins ago
M
Product Manager
Manulife
Toronto, ON
- Full-time
Special Projects: Lead cross-functional core teams in product development initiatives, ensuring that projects are implemented according to plan and that any issues are resolved promptly and…
Added 8 mins ago
M
Lead Infrastructure and Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
…support millions of customers globally. We're looking for a Lead Infrastructure & Domain Architect to define the strategic direction, standards, and roadmap for our enterprise…
Added 8 mins ago
M
AVP, AI
Manulife
Toronto, ON
- Full-time
Lead end-to-end delivery of AI solutions for Risk, Legal, Procurement, Compliance, and other Group Functions – from opportunity shaping and design through deployment, adoption, and value…
Added 8 mins ago
G
SUE Field Lead
GeoVerra
Mississauga, ON
- $35 to $45 CAD / hour
…Canada's most important infrastructure projects. As a SUE Field Lead, you'll combine advanced utility locating technologies with field leadership and survey expertise, helping shape project…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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