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Added 1 min ago
RH
Partner Engagement Experience, Program Operations Analyst
Red Hat
NB
- Full-time
The Red Hat Partner Engagement Experience team is looking for a Program Operations Analyst with experience in managing business processes and driving scalable automations for internal…
Added 6 mins ago
PA
Executive Director
Pat and the Elephant
Charlottetown, PE
- Full-time
The Executive Director (ED) serves as the senior leader and chief executive of Pat and the Elephant, providing strategic leadership and overall direction. This role is responsible for…
Added 11 mins ago
RH
General Manager
Rodd Hotels and Resorts
Charlottetown, PE
- Full-time
…sales and marketing, a solid understanding of food & beverage operations, and an enthusiasm for building meaningful relationships within the local…
Added 17 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Success in this role will require a leader who can influence, build trust across diverse stakeholder groups, navigate competing priorities, and create shared accountability for safety…
Added 17 mins ago
CO
Chief of Police
City of Saint John
Saint John, NB
- Full-time
The Saint John Board of Police Commissioners (the “Commission”) is seeking a forward-looking police leader to serve as its next Chief of Police.
Added 17 mins ago
Part-Time Fuel Truck Driver
The Seaboard Transport Group
Barrie, ON
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 17 mins ago
P
INJECTION MOULDING TECHNICIAN
PreciKam
Montreal, QC
- Full-time
Working for an industry leader in the manufacture of precision plastic injected parts that are important to people’s health and safety.
Added 18 mins ago
W
(CAN) Team Leader, Quality Assurance (9 month contract) Nights - Sunday to Wednesday - 5pm-3.30am
Walmart
Mississauga, ON
- Full-time
Added 18 mins ago
W
RDC - (CAN) Shunt Driver - Monday to Friday - 15:30 to 00:00
Walmart
Cornwall, ON
- Full-time
Communicate with the Team Leader and Desk Clerks on a regular basis concerning operations
Added 18 mins ago
W
Leader d’équipe, alimentation et produits consommables
Walmart
Montreal, QC
- Full-time
Added 47 mins ago
TC
Yard Supervisor – Shunt & Tarp
Tri-Line Carriers LP
Calgary, AB
- Full-time
We are currently seeking a motivated and experienced Yard Operations Supervisor – Shunt & Tarp to oversee daily operations at our Carseland facility. This role is ideal for a hands-on…
Added 47 mins ago
MF
Director, Procurement
Momentum Financial Services Group
Toronto, ON
- Full-time
…Money Mart - Canada's largest non-bank branch network - and a leader in financial solutions for underserved…
Added 47 mins ago
IA
Director, Expedited Team
Information and Privacy Commissioner of Ontario
Toronto, ON
- Full-time
Knowledge of case management, performance measurement and results-based approaches to support the evaluation and continuous improvement of operations.
Added 47 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 47 mins ago
C&
Visual Associate
Crate & Barrel
Vancouver, BC
- $18.25 to $20 USD / hour
- Full-time
As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely…
Added 47 mins ago
K
Air Logistics Customer Care Specialist
Kuehne+Nagel
Richmond, BC
- Full-time
Monitor daily operations to ensure shipment milestones and operational cut-off times are consistently achieved.
Added 47 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 48 mins ago
AG
Sr. Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Act as a thought leader – proactively bring forward client education and identify opportunities as appropriate.
Added 48 mins ago
AG
Head of Client Services & Toronto Office
Adelphi Group
Toronto, ON
- Full-time
This is a dual mandate: you are both the commercial and cultural leader of a ~35-person office, and the senior-most client partner ensuring the work we do drives real business results and…
Added 48 mins ago
AG
Senior Vice President, Finance
Adelphi Group
Toronto, ON
- Full-time
…successful candidate will be a results-driven, collaborative leader who brings strong financial acumen, sound judgement to support business decisions and drive performance. The role leads…
Added 48 mins ago
AG
Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Act as a thought leader – proactively bring forward client education and identify opportunities as appropriate.
Added 48 mins ago
AG
Senior Manager, Catalyst
Adelphi Group
Toronto, ON
- Full-time
…impact. You are a trusted client counselor and emerging business leader, capable of leading day-to-day account operations while providing strategic recommendations that help clients…
Added 48 mins ago
UO
Intermediate Specialist, Academic Avising
University of Ottawa
Ottawa, ON · Montpetit Hall
- Full-time
…committed to becoming a nationally and internationally recognized leader in innovative approaches to active living, health promotion, and quality health…
Added 48 mins ago
AG
Chef de projet et opérations client
Adelphi Group
Montreal, QC
- Full-time
Tu seras le leader opérationnel et stratégique de tes clients. En supervisant la coordination de l'ensemble des projets, tu planifieras les ressources, tu animeras les kick-offs, tu…
Added 48 mins ago
AG
Gestionnaire de projets budgétaires
Adelphi Group
Montreal, QC
- Full-time
Tu seras le ou la leader stratégique de la gestion budgétaire et de projets. Tu établiras des relations solides avec les client.e.s, tu formeras et coacheras l’équipe, tu présenteras les…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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