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Added 12 mins ago
R&
Staff Engineer / AI Builder
Robots & Pencils
Canada
- Full-time
…delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently own systems end-to-end, and contributes to technical…
Added 12 mins ago
OS
Senior Forward Deployed Engineer (FDE)
Open Systems Technologies
Toronto, ON
- Contract
We are looking for Senior Forward Deployed Engineer - Spread Products (Financing & Securitization). These are Hybrid contract to Hire roles in Toronto,DT. If you have the relevant skills…
Added 14 mins ago
BI
QA Engineer (Functional Tester)
BURGEON IT SERVICES
Mississauga, ON
- Contract
Collaborate closely with Product Owners, Business Analysts, Developers, and other stakeholders throughout the Software Development Life Cycle (SDLC).
Added 14 mins ago
Y
Full Stack Engineer
Yochana
Montreal, QC
- Full-time
…both frontend and backend systems, collaborating closely with product, QA, and DevOps to deliver reliable, scalable…
Added 14 mins ago
JW
Software Engineer II, Platform
Jobs Web3
Toronto, ON
- Full-time
As a SE II Engineer, Platform you will play a critical role helping to advance Ripple's production infrastructure and release pipelines. Infrastructure Engineers at Ripple are a hybrid of…
Added 14 mins ago
D
AI Engineer – Agentic AI
DataPattern
Mississauga, ON
- Contract
We are looking for an experienced AI Engineer with strong expertise in Agentic AI, Generative AI, Microsoft AI technologies, RAG, and AI agent development.
Added 14 mins ago
JW
Software Engineer, Web3 Backend
Jobs Web3
Toronto, ON
- Full-time
As a Software Engineer, you’ll build and own backend services, infrastructure, and data systems that support Robinhood’s next-generation crypto, web3, and wallet offerings. You’ll develop…
Added 14 mins ago
E
Senior Electrical Design Engineer
ERMCO-ECI
Mississauga, ON
- Full-time
Your mandate as Senior Electrical Design Engineer is a high-level position responsible for the design, development, and optimization of transformers. As an experienced engineer, the holder…
Added 16 mins ago
R
Principal AI Engineer, Agentic Models and Data Platforms
RBC
Calgary, AB
- Full-time
…Learning (ML), Results-Oriented, Software Engineering, Software Product…
Added 31 mins ago
C
Senior Data Engineer
Clio
Toronto, ON
- Full-time
We are currently seeking a Senior Data Engineer to join our rapidly growing engineering team. This role is for someone who is passionate about building innovative data solutions and being…
Added 43 mins ago
E
Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
…on-premises cloud infrastructure. The Principal Application DevOps Engineer, AI & Automation will bring an application-first engineering perspective to Cloud Services and serve as a key…
Added 43 mins ago
JS
Full Stack Engineer
JENOPTIK Smart Mobility Solutions
Vancouver, BC
- $95,000 to $106,000 CAD / year
- Full-time
…frontend that power our web application. You'll work closely with product, design, and engineering to turn requirements into working software, end to end, on a team that values clean code…
Added 43 mins ago
E
Principal AI Platform Engineer
Epiq
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…thousands to millions of records. As a Principal AI Platform Engineer, you will design and build the platform our AI agents and accelerators run on, including orchestration, retrieval,…
Added 44 mins ago
D
Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
We are hiring a Senior DevOps Engineer to own and evolve our cloud platform on AWS, grounded in infrastructure as code, secure multi-account patterns, and reliable delivery. You will shape…
Added 44 mins ago
VC
Python Backend Engineer
VBeyond Corporation
Toronto, ON
- Contract
Client is looking for a skilled Python Backend Engineer to build and scale high-performance backend systems. This role will focus on API development, platform engineering, and system…
Added 44 mins ago
T
AI Agent Engineer | Trace
Trace
Montreal, QC
- Full-time
You’ll work directly with Noam, our founding engineer, and Lucas, our CTO. You’ll help shape both the agents our customers use and the internal agents that help us build and run Trace.
Added 46 mins ago
Back-End Delivery Manager
Government of Alberta
AB
The Citizen Experience Branch helps Government of Alberta product teams deliver digital products and services more effectively by providing shared platform capabilities, reusable…
Added 1 hour ago
M
Test & Reliability Engineer
Mecka
Richmond Hill, ON
- $155,000 to $175,000 CAD / year
- Full-time
Skill in designing repeatable experiments and separating product failures from problems in the test setup.
Added 1 hour ago
M
Mechanical Engineer
Mecka
Richmond Hill, ON
- $140,000 to $160,000 CAD / year
- Full-time
Added 1 hour ago
PT
Senior Electrical Design Engineer
Pioneer Transformers Mississauga
Mississauga, ON
- Full-time
Your mandate as Senior Electrical Design Engineer is a high-level position responsible for the design, development, and optimization of transformers. As an experienced engineer, the holder…
Added 1 hour ago
SM
ML Engineer, Character Models [Diffusions] - Hapiko
Spin Master Ltd
Toronto, ON
- Full-time
…they love. We're a small team building a first-of-its-kind product and scaling it globally, and Spin Master's portfolio of well-known characters is next. Your job is to bring them to…
Added 1 hour ago
SM
Trust & Safety Engineer - Hapiko
Spin Master Ltd
Toronto, ON
- Full-time
You'll make sure every sticker a kid prints is safe. We're a small team building a first-of-its-kind product and scaling it globally. Because it runs generative AI in children's homes,…
Added 1 hour ago
T
Software Engineer, Full Stack - Trace
Trace
Montreal, QC
- Full-time
You’ll work directly with Noam, our founding engineer, and Lucas, our CTO, with meaningful ownership of what we build and how we build it.
Added 1 hour ago
K
Founding AI Engineer
Kouvre
Montreal, QC
- Full-time
As our Founding AI Engineer, you own the brain. You will partner closely with the Founding CTO to turn a plain-text message into the right action, building the reasoning, the agents, and…
Added 1 hour ago
V
Lead Optimizely Solutions Architect
Valtech
Canada
- Full-time
Collaborate with Product Managers, Business Analysts, Delivery Leads and Creative teams to maximize business impact.

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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