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Added 8 mins ago
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Administrative Specialist, CBC Gem (English Services) 1-Year Contract
Radio-Canada
Toronto, ON
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 8 mins ago
R
Administrative Specialist, CBC Gem (English Services) 1-Year Contract
Radio-Canada
Toronto, ON
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 8 mins ago
R
Administrative Specialist, CBC Gem (English Services) 1-Year Contract (Open)
Radio-Canada
Toronto, ON
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 8 mins ago
R
Senior Writer assigned to the Economic Desk (French Services) (On Site)
Radio-Canada
Toronto, ON
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 8 mins ago
LS
Long Hole Drillers
Lake Shore Gold
Timmins, ON
- Full-time
Excellent opportunity to continue your career with an established industry leader
Added 8 mins ago
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Videojournalist (French Services) (On Site)
Radio-Canada
Toronto, ON
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 8 mins ago
ZA
Digital Project Manager
Zulu Alpha Kilo
Toronto, ON
- Full-time
Leader on digital production for websites, AI/AR, and emerging tech projects
Added 8 mins ago
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Reporter-Editor assigned to the Economic Desk (French Services) (On Site)
Radio-Canada
Toronto, ON
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 8 mins ago
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Batch Mixer
TalentWorld
Richmond, BC
- Temporary
Read production formulas and accurately weigh, measure, and prepare ingredients and work-in-progress materials for production.
Added 8 mins ago
DH
Wire Harness Fabricator - Mid Canada Mod Centre
De Havilland Aircraft of Canada Limited
Breslau, ON
- Full-time
…comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled…
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Welder
TalentWorld
Oakville, ON
- Full-time
Meet production expectations related to quality, efficiency, schedule adherence, scrap reduction, and minimizing rework.
Added 8 mins ago
TG
Batcher
Transchem Group
Cambridge, ON
- $25 CAD / hour
- Full-time
Transchem Group is a leader in providing car wash solutions and is part of the Vehicle Wash Solutions Division. Specializing in chemical development of car wash chemicals, powerful…
Added 8 mins ago
R
Associate Producer (French Services) (On Site)
Radio-Canada
Regina, SK
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 11 mins ago
C
Videojournalist (French Services) (On Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 11 mins ago
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AI Forward Deployed Technology Senior Manager
Accenture
Mississauga, ON · Montreal, QC
- Full-time
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most…
Added 11 mins ago
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Director Operations
Piramal Pharma Ltd
Aurora, ON
- Full-time
The Operations Director will serve as a leader in the company overseeing, Production, Warehouse, Technology Transfer, Facility & Maintenance departments with the main purpose of managing…
Added 11 mins ago
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Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
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Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
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Coordonnateur(trice), campagnes marketing
EXFO
Montreal, QC · Quebec, QC
- Full-time
Présente dans plus de 25 pays et comptant plus de 2 000 employés, EXFO est le leader mondial des tests de fibre optique et possède le plus important déploiement de solutions d’assurance de…
Added 11 mins ago
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Technical Project Manager
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
The Project Manager/Leader provides project management
Added 11 mins ago
TS
Coordo. Opérations Clients | Customer Ops Coordinator
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Montreal, QC
- Full-time
FieldTurf, leader mondial du gazon artificiel avec plus de 25 000 installations. De la NFL à la MLS en passant par les universités renommées, les établissements scolaires d'élite et les…
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Jr Sous Chef, Banff Gondola
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Added 24 mins ago
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Senior AI Architect
AltaML
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
As a Senior AI Architect, you are a principal-level technical and strategic leader responsible for designing, deploying, and scaling agentic AI solutions in production environments.
Added 27 mins ago
FB
Team Leader - Mixer/Scaler
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Shift Leader and Operations Leader, the Mixing Leader will provide hands-on leadership on a production shift within the plant to ensure production schedules are met safely…
Added 27 mins ago
FB
Scaling Shift Leader
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Operations Leader and Site Leader, the Shift Leader is responsible for the efficient and accurate scaling of ingredients and for the timely shipping of packaging and…
Added 27 mins ago
SI
Software Developer
SAP IT Business Systeme
Montreal, QC
- $77,500 to $166,200 CAD / year
- Full-time
You'll join the CX Order Management Services team, a cloud-native engineering group building the backbone of SAP's commerce fulfillment ecosystem. We ship features that directly impact how…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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