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Added 3 mins ago
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Service Desk Analyst
BGIS
Toronto, ON
- Full-time
Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS…
Added 3 mins ago
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Business Development Manager, Toronto
Digicast
Toronto, ON
- Full-time
Digicast is a Canadian leader in high-end corporate webcasting, hybrid events, studio productions, and digital experiences across Canada. Our iCast suite of products powers major…
Added 4 mins ago
Superintendent - Electrical Construction
Kiewit
Toronto, ON
Mass. Electric Construction Company, a subsidiary of Kiewit Corporation, is an industry leader in transit and rail system construction and maintenance throughout the United States and…
Added 4 mins ago
Technician - Assembly, Process group
Excelitas Technologies
Vaudreuil-Dorion, QC
Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of…
Added 4 mins ago
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Junior Quality Control Software Developer
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 19 mins ago
Electromechanical Operations Manager
Pomerleau
Quebec, QC
…and deadlines to gain a clearer picture of client, team and project needs. Working on large-scale building and infrastructure projects – ranging from $1.5 million to upwards of $1 billion –…
Added 19 mins ago
Pre-Construction Project Manager
Pomerleau
Vancouver, BC
As a Bid Manager / Pre-Construction Project Manager, working in the Alternative Projects Center of Expertise (APEX) team at Pomerleau Construction, you will be responsible for leading…
Added 19 mins ago
Preconstruction Manager, Institutional Buildings / Estimator
Pomerleau
Vancouver, BC
…multidisciplinary teams from early opportunity assessment through project award and handoff to operations. You will collaborate with clients, consultants, subcontractors, and internal…
Added 19 mins ago
Senior Pre-Construction Project Manager
Pomerleau
Vancouver, BC
As a Senior Bid Manager / Senior Pre-Construction Project Manager, working in the Alternative Projects Center of Expertise (APEX) team at Pomerleau Construction, you will be responsible for…
Added 19 mins ago
Quality Inspector
Pomerleau
Delta, BC
…inspecting work completed on site, verifying compliance with project requirements, and helping ensure every deliverable meets the highest standards of quality, safety, and…
Added 19 mins ago
Facilities Manager (6-month contract)
Geotab
Oakville, ON
To be successful in this role you will be a practical, accountable, and people-focused leader who can balance strategic planning with hands-on operational judgment. You will bring strong…
Added 19 mins ago
Projects and Releases Manager
BRP
Montreal, QC
…to the mobile digital product. This role oversees integrated project management activities, coordinates release operations, and ensures adherence to timelines, quality standards, and…
Added 19 mins ago
SAP Functional Analyst S/4 HANA P2P
BRP
Montreal, QC
Act as a lead functional analyst for SAP PP, and for SAP P2P and Ariba, engaged in programs, project implementations, small improvements delivery, and exceptionally application support.
Added 19 mins ago
Project Control Officer
BRP
Montreal, QC
We are seeking a Project Control Officer to contribute to the IT PMO mission by acting as a trusted partner and advisor to Project Managers and the PMO. You will ensure the reliability,…
Added 19 mins ago
Team Leader, HR Technology Operations
BRP
Montreal, QC
Manage L1/L2 Support and Incident Resolution using Agile: Direct the support workflow for non-project operational tickets, establishing efficient L1 to L2 handoff procedures and driving…
Added 19 mins ago
HR Product Owner
BRP
Montreal, QC
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt,…
Added 19 mins ago
Portfolio Manager
BRP
Montreal, QC
Present necessary information to decision-making stakeholders to guide portfolio decisions: project addition, suspension, merger, or abandonment, cadence adjustment, etc., with the goal of…
Added 19 mins ago
Coordinator, Product Quality Engineering (PPQ)
BRP
Valcourt, QC
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt,…
Added 33 mins ago
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Senior IT Business Analyst (Insurance)
Marsh
Toronto, ON
- Full-time
Communicate requirements clearly to Development and QA teams using the ADO Ticketing System, tracking and prioritizing tickets to meet project deadlines.
Added 33 mins ago
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Manager, Facilities Management - Multi-Residential
Morguard
Mississauga, ON
- Full-time
Added 33 mins ago
IG
Project Manager (Finance & Tax)
Infotree Global Solutions
Montreal, QC
- Contract
The Finance and Tax (F&T) Transformation and Continuous Project Manager will manage a portfolio of Finance and Tax process/tool optimization projects under the supervision of the local team…
Added 33 mins ago
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Senior Interior Designer (Bilingual)
BGIS
Montreal, QC
- Full-time
required, to ensure timely, successful implementation of TFMS Services and client project work.
Added 33 mins ago
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Intermediate-Senior Electrical Engineer
Cheme
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Engineers work within their discipline group under the supervision of the Discipline Leader and Project Lead.
Added 34 mins ago
AE
Senior Analyst - Customer Marketing
American Express
Toronto, ON
- Full-time
This role will also lead strategic special projects, including the creation of external communications and end-to-end project management of enterprise initiatives, requiring strong…
Added 34 mins ago
Projects & Services - Engineering Intern
Chemelex
Edmonton, AB
Chemelex is a global leader in electric thermal and sensing solutions, protecting the world’s critical processes, places and people. With over 50 years of innovation and a commitment to…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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