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Added 6 mins ago
WR
Manager, Stewardship & Impact
Waterloo Regional Health Network Foundation (WRHNF)
Kitchener, ON
- $73,950 to $86,700 CAD / year
- Full-time
The Manager is the strategic and editorial lead responsible for overarching program design, information sourcing, and execution of all donor impact reports and materials. They will work…
Added 6 mins ago
C
Salesforce Omnistudio Lead
Cognizant
Toronto, ON
- $70,000 to $120,000 CAD / year
- Full-time
As a Salesforce OmniStudio Tech Lead, you will make an impact by leading the design, development, and delivery of scalable Salesforce Industries solutions using OmniStudio and Salesforce…
Added 6 mins ago
BS
Oracle Fusion Redwood Functional Consultant
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
…documents content, completion and quality.• Assess readiness and lead the migration of existing Oracle Fusion pages, workflows, and navigation flows to the Redwood UI.• Configure core…
Added 6 mins ago
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Manager, Business Continuity & Operational Resilience - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Contributes to the overall success of the GBM Business Continuity and Operational Resilience team, ensuring specific individual goals, plans and initiatives are executed/delivered in…
Added 6 mins ago
WI
Senior Project Management - Land Development
WSP in Canada
ON · Ontario, Canada
- Full-time
Are you a visionary leader driven to deliver complex projects and help shape thriving communities? As a Senior Project Manager – Land Development & Municipal Engineering, you will lead…
Added 6 mins ago
FI
Senior Manager - Global Supplier Management, Corporate Real Estate
FP Inc.
Toronto, ON
- $60 to $79 CAD / hour
- Contract
Lead the ongoing management of CRE’s Service Partners globally in accordance with Bank Supplier Management & Governance Framework, ensuring compliance with Bank policies and third party…
Added 6 mins ago
WI
Senior Project Engineer - Land Development
WSP in Canada
ON · Ontario, Canada
- Full-time
Lead transformative land development projects that help shape growing communities. As a Senior Project Engineer, Land Development, you will combine technical excellence, project leadership,…
Added 6 mins ago
A
Cores Verification Lead
AMD
Oro-Medonte, ON
- $187,200 to $280,800 USD / year
- Full-time
…work on related projects and/or assignments as needed to meet team goals. Additionally, you will perform project definition, training and documentation. Finally, you will work with…
Added 6 mins ago
C
Mainframe Technical Lead
Cognizant
Toronto, ON
- Full-time
Cognizant is seeking an experienced Mainframe Technical Lead to join our team supporting a leading banking client. This full-time position is based in Toronto, Ontario, Canada, and follows…
Added 6 mins ago
ZA
Digital Project Manager
Zulu Alpha Kilo
Toronto, ON
- Full-time
We’re in search of a Digital Project Manager/Product Owner, who will oversee digital projects from concept to delivery, ensuring work is resourced, scheduled, and executed at the highest…
Added 6 mins ago
SS
Finance Project Manager
Soho Square Solutions
Montreal, QC
- Contract
We're hiring a Finance Project Manager to join a finance transformation team supporting the finance and tax functions of a BFSI client. You'll run PMO coordination, end-to-end finance…
Added 6 mins ago
TL
Senior Project Manager
Teksky LLC
Longueuil, QC
- $80,000 to $150,000 USD / year
- Full-time
We are looking for a Senior Project Manager to lead renewable energy projects from development through commissioning. The projects may include hydro, wind, solar, and energy storage.
Added 6 mins ago
C
Gestionnaire de projets TI (Services aux utilisateurs)
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for a seasoned Project Manager to support our End User Services function by ensuring operational continuity while providing leadership and oversight for workplace…
Added 6 mins ago
B
Fractional Finance Transformation Lead
BoomerangFX
Mississauga, ON
- Part-time
Strong project management and stakeholder-management skills.
Added 6 mins ago
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Senior Manager, Health & Safety
Clutch
Mississauga, ON
- Full-time
…curious, hard-working, and driven individuals to our growing…
Added 6 mins ago
OC
Associate General Counsel
Ontario College of Pharmacists
Toronto, ON
- Full-time
Contribute to enterprise legal risk management, compliance frameworks, delegations of authority, and legal records and information practices.
Added 6 mins ago
WI
BIM Coordinator
WSP in Canada
Vaughan, ON
- Full-time
The BIM Coordinator will take part in industrial and mining project operations for the Resources sector and support the Project BIM Manager’s strategy by managing day-to-day BIM-VDC…
Added 6 mins ago
OC
Finance Team Lead - Schools
Ottawa Catholic School Board
Ottawa, ON
- Full-time
Under the direction of the Accounting Supervisor, the School Finance Team Lead is responsible for leading a team of Senior Finance Clerks, providing school support and the enrolment…
Added 6 mins ago
AC
Site Coordinator
Accel Construction Management
Vaughan, ON
- Full-time
Company Description: Accel Construction Management is a full service Construction Management and General Contracting company operating in Southern Ontario for over 20 years. We are a team…
Added 6 mins ago
PT
Controller
Platinum Track Services Inc
ON · York, ON
- Contract
Reporting directly to the CFO, the Controller will oversee the day-to-day accounting operations of the company and lead the accounting team. The successful candidate will ensure accurate…
Added 6 mins ago
CR
Senior Accountant
Clarity Recruitment
Mississauga, ON
- Full-time
This is not a rigid, legacy finance environment. The team values people who are adaptable, ask why, and solve problems quickly. You'll help automate processes, sharpen monthly variance…
Added 6 mins ago
MT
320704 - Marketing Manager
MT Talent Solutions Inc.
London, ON
- Full-time
Lead, mentor, and develop a growing marketing team
Added 6 mins ago
RM
Manager, Mechanical
Rocky Mountaineer
Kamloops, BC
- Full-time
Build, develop, and lead an engaged, inclusive, and high-performing team through coaching, mentoring, recruitment, performance management, and succession planning.
Added 6 mins ago
R
Senior Communications Specialist (English Services) (On-Site)
Radio-Canada
Kelowna, BC
- Full-time
Communications and Writing: Superior writing, editing, and proofreading skills, alongside strong interpersonal judgement and project management abilities.
Added 10 mins ago
Mechanical Engineer
Enerflex Ltd
Calgary, AB
As a Mechanical Engineer, you will lead the mechanical scope and design for power generation projects. You will develop and review power system designs, specifications, calculations,…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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