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Added 40 mins ago
TI
Scrum Master
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
Good facilitation, influence, and conflict resolution skills. Able to guide senior leaders, diverse teams, and stakeholders.
Added 41 mins ago
BS
Gestionnaire de Projets TI - Livraison de solutions & CI/CD / IT Project Manager - Solution Delivery & CI/CD
Browns Shoes
Montreal, QC
- Full-time
Démontrer une excellente maîtrise des outils Jira, Confluence, Azure DevOps ainsi que des pratiques CI/CD.
Added 53 mins ago
A
Staff Data Developer
AtkinsRéalis
Montreal, QC
- Full-time
We are looking for a practical, collaborative, and technically strong Staff Data Developer who can lead complex engineering work while remaining close to delivery and operations. The role…
Added 56 mins ago
GM
Staff Software Engineering - Vehicle Data Platform
General Motors
Oshawa, ON · Markham, ON
- Full-time
Mentor senior and junior engineers, support team growth, and promote best practices within the software community.
Added 1 hour ago
Bilingual Senior Manager, Business Solutions Engineering
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join our dynamic Business Solutions Engineering Team, in the Bilingual Senior Manager, Business Solutions Engineering position. In this leadership role, you’ll guide a team of talented…
Added 1 hour ago
M
Senior DevOps Engineer
Miovision
Remote, Canada
- $130,000 to $170,000 CAD / year
- Full-time
- Remote
The DevOps team is an essential part of the Software Technology Organization at Miovision, supporting the organization's infrastructure, continuous delivery requirements, overall security…
Added 1 hour ago
L
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
The role combines senior software engineering, DevOps, SRE, test automation, application security, and legacy modernization. Approximately 70% of the work involves hands-on coding and…
Added 1 hour ago
TT
Value Stream Owner, Technology
Tundra Technical Solutions
Markham, ON
- $102,000 to $149,000 CAD / year
- Full-time
Our client is seeking a senior Value Stream Owner to lead the connection between complex business problems, executive priorities and technology execution.
Added 1 hour ago
DT
UNPAID VOLUNTEER - Chief Technology Officer (CTO)
Digital Technology Institute for Development (DTID)
Remote, Canada
- Part-time
- Remote
This is a senior leadership position requiring strong technical expertise, strategic thinking, people leadership and the ability to communicate complex technology concepts effectively to…
Added 2 hours ago
MS
Senior Business Analyst
MSZ Systems
Toronto, ON · Greater Toronto Area, Canada
- Contract
Senior BA experience on medium-to-large enterprise IT projects.
Added 2 hours ago
Senior Manager, Software Development (Mobile Application)
Scotiabank
Toronto, ON
Reporting to the Head of Engineering, Wealth. The Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 2 hours ago
Senior Data Scientist
Scotiabank
Toronto, ON
Within this department, the Senior Data Scientist is responsible for solving complex business problems, using quantitative approaches with a unique blend of analytical, mathematical and…
Added 2 hours ago
B
Technical Specialist II
BMO
Toronto, ON · SCC
- Full-time
We are looking for a highly skilled DevOps/Site Reliability Engineer (SRE) to join one of our high-performing, mission-critical technology teams. This role offers the opportunity to work on…
Added 2 hours ago
S
Senior Core Java Developer
Synechron
Toronto, ON
- Full-time
…end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through…
Added 2 hours ago
I
Software Architect (AWS/Azure) - Canada
Intelerad
Canada
- Full-time
…build and delivery infrastructure. In this role, you will turn DevOps and cloud-native best practices into reliable pipelines, automation, and tooling that help R&D teams ship high-quality…
Added 2 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 2 hours ago
M
RQ11622 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
Added 3 hours ago
SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
We are looking for a dynamic and motivated Senior Software Developer who embrace AI-assisted software development as part of their everyday engineering practice to join our engineering…
Added 3 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
As a Senior/Staff Data Engineer in CEG (Customer Experience Group), you will help design, build, and maintain the data and software foundations that power how CEG Business users serves…
Added 3 hours ago
S
Senior Applications Developer- Mobile Apps (React Native)
Sobeys
Mississauga, ON
- Full-time
…join our team! We currently have a full-time opportunity for a Senior Applications Developer. This role is based is based out our office located in Mississauga,…
Added 3 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 3 hours ago
ET
Senior Data Architect
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Experience with Azure DevOps CI/CD and Infrastructure as Code (Bicep) for data platform deployments, plus PowerShell scripting
Added 3 hours ago
CC
Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
Job Title: Senior Manager, Salesforce Platform Architecture & Development
Added 3 hours ago
O
DevOps
Onepoint
Montreal, QC
- Full-time
Nous recherchons un DevOps Senior - Azure OpenShift possédant une expertise Kubernetes/OpenShift, afin d'accélérer la transition vers une plateforme PaaS plus sécuritaire, standardisée et…
Added 3 hours ago
W
DevOps
Wepoint
Montreal, QC
- Full-time
Nous recherchons un DevOps Senior - Azure OpenShift possédant une expertise Kubernetes/OpenShift, afin d'accélérer la transition vers une plateforme PaaS plus sécuritaire, standardisée et…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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