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Added 9 mins ago
JT
Workforce Specialist, Job ID# 7077
JVS Toronto
Toronto, ON
- Full-time
…collaborates with other programs to ensure efficient and smooth operations through streamlining client referrals to appropriate services. Our Workforce Specialist (WFS) team is dedicated to…
Added 20 mins ago
E
Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
The individual will also lead practical adoption of AI within operational workflows. The focus is not limited to using AI as a personal productivity tool. This role will identify, design,…
Added 20 mins ago
CO
Instructor, Powerline Technician
College of the North Atlantic
Happy Valley-Goose Bay, NL
- Full-time
…safety-driven powerline professionals to join our instructional team and help shape the next generation of journeyperson powerline…
Added 20 mins ago
IG
Continuous Improvement Leader
IMT Group
Ingersoll, ON
- $98,400 to $147,600 CAD / year
- Full-time
Reporting directly to the Vice President of Operations, this position will lead the facility’s Continuous Improvement and Operational Excellence strategy, develop and sustain effective…
Added 20 mins ago
R&
Product Manager (SSO)
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 20 mins ago
TI
Scrum Master
Teckhorizon Inc
Toronto, ON
- Contract
Lead and facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives.
Added 20 mins ago
BG
Client Service Analyst - 6 month contract
Butterfield Group
Halifax, NS
- Temporary
…Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships,…
Added 20 mins ago
V
Director Program Management
Verathon
Burnaby, BC
- Full-time
This role is central to enabling Verathon’s airway growth strategy. The Director will lead execution across a growing portfolio of new products, next-generation platforms, and major product…
Added 20 mins ago
SP
Senior Manager - Finance (Operations)
SUN PHARMA
Brampton, ON
- Full-time
The Senior Manager, Finance Operations leads financial planning, reporting, and performance management to support informed decision-making and sustainable growth. This role ensures accurate…
Added 20 mins ago
G
SUE Field Lead
GeoVerra
Mississauga, ON
- $35 to $45 CAD / hour
- Full-time
Join a team that plays a critical role in delivering accurate, reliable underground utility information for some of Canada's most important infrastructure projects. As a SUE Field Lead,…
Added 20 mins ago
JS
Operations Manager
JD Sports Canada
Pickering, ON
- Full-time
Lead day-to-day operations of the stockroom (BOH). Ensure accurate labeling, logical placement, and maintaining general order & cleanliness of the BOH.
Added 22 mins ago
D
Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
You will lead how we adopt AI for infrastructure and platform work - not as a buzzword, but as a practical force multiplier: safe use of AI-assisted authoring and review for IaC and…
Added 22 mins ago
OR
Manager, Life Insurance and Group Benefits
Oracle RMS Insurance Risk Management Services Inc.
Concord, ON
- Full-time
Lead, coach, and develop a team of life insurance and group benefits advisors, as well as administrative and support staff.
Added 22 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Added 22 mins ago
N
Key Account Manager
NXTRND
Montreal, QC
- Full-time
…business growth. You will work closely with our internal sales, operations, product, marketing, and finance teams to support account needs, coordinate launches, manage opportunities, and…
Added 24 mins ago
B&
Journeyman Electrician
Black & McDonald Limited
Calgary, AB
- Full-time
Provides lead direction in setting up, installing and initiating the operations and servicing of equipment at a field site
Added 24 mins ago
Operations Efficiency Specialist
Nors
Acheson, AB · Mississauga, ON · Missisauga, Ontario, ON
We are hiring 2 (two) Operations Efficiency Specialists, one for Eastern Canada and one for Western Canada. NORS Construction Equipment Canada runs 36 branches that sell, service and…
Added 24 mins ago
Director, Operations - E-Commerce, Vaughan Fulfillment Center
Sobeys
Vaughan, ON
As Director of Operations, you’ll lead one of our most advanced, high-volume automated fulfillment operations at the center of our growing e-commerce business. This is a highly visible…
Added 24 mins ago
Manager, Commercial Banking Finance Business Partner - Finance
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 24 mins ago
Director, Corporate Strategy and Sector Policy
Independent Electricity System Operator
Canada
In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:
Added 24 mins ago
Program Controls Manager
Bell
Regina, SK
…supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms…
Added 24 mins ago
Cost Estimator
Bell
Regina, SK
…supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms…
Added 24 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Toronto, ON
- From $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 38 mins ago
CC
System Administrator
Confidential Careers
Canada
- Contract
premier global organization - is seeking a highly skilled technical lead to shape and evolve their enterprise infrastructure. In this cross-functional role, you will be the driving force…
Added 39 mins ago
UH
Project Manager, FM-PRO, Furniture, Fixtures and Equipment
University Health Network
Toronto, ON
- Full-time
We are looking for a member to join the team in the planning and development of a New Patient Tower at the Toronto Western Hospital. This brand new 15-floor tower will compose of Surgical…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build enterprise workforce management capabilities, including forecasting, staffing, scheduling, adherence, and operational reporting, using Java, Spring Boot, React, and related technologies. Integrate the product with contact center and enterprise systems, maintain reliable cloud-based services and delivery pipelines, and collaborate with cross-functional teams to deliver and support production solutions.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring expertise, frontend experience with React or Angular and TypeScript, and knowledge of workforce management concepts and workflows. Candidates should also have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and integrations with contact center or enterprise platforms.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Forecasting
Scheduling Algorithms
REST APIs
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
CI/CD
Jenkins

Benefits

Health Insurance
Language Courses
Relocation Program
Certification Programs
Mentorship
Professional Development Opportunities
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Contact Center
Customer Experience
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Staffing Optimization
REST APIs
OpenAPI
Swagger
Microservices
Event-Driven Architecture
PostgreSQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
Domain-Driven Design

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