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Added 1 day ago
MS
Junior Software Engineer, Emergency Call Handling
Motorola Solutions
Gatineau, QC
- Full-time
We are seeking a Software Engineer to join the team developing the VESTA 9-1-1 Call Handling solution. In this role, you will leverage agentic AI to build applications, automate DevOps and…
Added 1 day ago
EC
Platform Engineer
Experis Canada
Toronto, ON
- Contract
Job Title: Senior Microsoft Power Platform Engineer
Added 1 day ago
RB
Lead AI Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking an accomplished Lead AI Engineer to design, develop, and implement AI-driven solutions within our software development lifecycle. You will lead enterprise-scale AI…
Added 1 day ago
R
Lead AI Engineer
RBC
Toronto, ON
- Full-time
We are seeking an accomplished Lead AI Engineer to design, develop, and implement AI-driven solutions within our software development lifecycle. You will lead enterprise-scale AI…
Added 1 day ago
R&
Software Developer IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Test automation frameworks and scripting (Java, JavaScript, or Python)
Added 1 day ago
ES
Dynamics - Powerplatform Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Contract
We are looking for a Senior Microsoft power platform Engineer, who is familiar with AI Builder and Co-Pilots as well as Dynamics and Power Apps. The ideal candidate will have experience…
Added 1 day ago
SJ
Artificial Intelligence Engineer
So Jobs
Toronto, ON
- $148,200 to $169,100 CAD / year
- Full-time
…intelligent systems at scale? We are looking for an innovative AI Engineer to help design, develop, and deploy next-generation AI-powered products and platforms. In this role, you will…
Added 1 day ago
AI
Senior Power Platform Engineer – AI & Copilot
Aptino, Inc.
Quebec, QC
- Contract
WE’RE HIRING: Senior Power Platform Engineer – AI & Copilot
Added 1 day ago
S
Staff Software Engineer
SoTalent
Toronto, ON
- $173,000 to $197,000 CAD / year
- Full-time
A leading financial technology pioneer in Downtown Toronto is looking for a high level Staff Software Engineer to join their growing development studio. This organization operates like a…
Added 1 day ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 1 day ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
You don't need to be the engineer building the pipelines, but you do need to understand the technology well enough to govern it. That means designing, specifying, and validating governance…
Added 2 days ago
TC
DevSecOps Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Added 2 days ago
GV
Software Engineer
Great Value Hiring
Canada
- Contract
Strong backend experience in Java, Node.js, Go, Rust, Typescript, Python, C++ or similar
Added 3 days ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
As a Principal Software Engineer on Conga’s B2B Platform Engineering, Core Services team, you’ll own the security, identity, and access management capabilities that every Conga B2B product…
Added 3 days ago
AI
Senior Quality Assurance Engineer
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Senior QA Engineer with strong experience in automation testing of mobile and web applications. The ideal candidate should have hands-on experience with Appium, mobile…
Added 3 days ago
A
Software Development Engineer (Chip Product Security)
AMD
Markham, ON
- $125,440 to $188,160 USD / year
- Full-time
Extensive software development experience in Java, .Net, C++, Python, SQL, UNIX/Linux.
Added 3 days ago
AI
Senior QA
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Senior QA Engineer with strong experience in automation testing of mobile and web applications. The ideal candidate should have hands-on experience with Appium, mobile…
Added 3 days ago
CO
Staff Software Engineer - Capital One Travel Tech - Full-stack
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Staff Software Engineer - Capital One Travel Tech - Full-stack
Added 3 days ago
T
Lead Java Engineer
TEKsystems
Toronto, ON
- $90 to $110 CAD / hour
- Contract
This is an excellent opportunity for a senior engineer who enjoys mentoring others, solving complex technical problems, and driving the delivery of highly scalable applications.
Added 3 days ago
A
AI/ML Systems Engineer
Actalent
Ottawa, ON
- $55 to $79 CAD / hour
- Contract
Job Title: Systems Engineer AI/ML Diagnostics & Observability
Added 3 days ago
A
AI/ML Systems Engineer
Actalent
Ottawa, ON
- $55 to $79 CAD / hour
- Contract
Job Title: Systems Engineer AI/ML Diagnostics & Observability
Added 3 days ago
M
Software Engineer II - Full Stack
Microsoft
Vancouver, BC
- Full-time
As a Software Engineer on the OneLake & ISVs team, you will collaborate closely with engineers across other Fabric services and external partners to define user requirements and architect…
Added 3 days ago
Sr. Software Development Engineer in Test, AI/ML
PlayStation Global
Waterloo, ON
Sr. Software Development Engineer In Test, ML/AI
Added 3 days ago
T
Full Stack Software Engineer
TEKsystems
Toronto, ON
- $90 CAD / hour
- Contract
…engineering excellence. This is an ideal opportunity for a engineer who enjoys solving complex problems, improving existing systems, and influencing how technology teams operate at…
Added 3 days ago
RB
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
At its core, this role requires excellent problem-solving skills and C#/.Net, Java, Python and full stack coding capability. This role will need to effectively communicate, collaborate, and…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 25, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build workforce management services and applications for forecasting, staffing, scheduling, adherence, intraday operations, and reporting using Java, Spring Boot, React, and related technologies. Integrate the platform with contact center, HR, payroll, and enterprise systems while supporting reliable cloud deployments, performance optimization, and collaboration across product and engineering teams.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should understand workforce management processes and have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and enterprise integrations.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Microservices
REST APIs
Event-Driven Architecture
PostgreSQL
SQL
AWS
Amazon Connect
CI/CD
Jenkins
Scheduling Algorithms

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Microservices
REST APIs
OpenAPI
Event-Driven Architecture
PostgreSQL
SQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
ACD
Contact Center
Optimization Algorithms
Domain-Driven Design

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