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Responsable des succursales / Branch Manager Canada Quiz Room & Bomb Squad Canada
Quiz Room
Montreal, QC
- Full-time
Team Management: Lead and develop field teams across the 8 centers; train and coach Center Managers and Quiz Masters remotely and through regular on-site visits.
Added 20 mins ago
I
Product Line Manager - Geomembrane & Specialty Market
IPG
NB · New Brunswick, Canada
- Full-time
…solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like…
Added 50 mins ago
SE
Director of Assurance | Principal-Level Candidates Welcome | Partnership Track
Smart4 Energy
Ottawa, ON
- Full-time
Our client is looking for an accomplished assurance professional who is ready to take ownership of a department, lead a growing team, strengthen client relationships and contribute to the…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Comox, BC
- Full-time
…are always open for each other. We value and encourage the development of individual practice goals and special interests - general medicine, women’s health, pediatrics, oncology,…
Added 1 hour ago
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Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
Lead workforce planning, recruitment, and development of medical staff.
Added 1 hour ago
UO
Assistant Manager and Writer, Faculty Appointments, Reappointments, Promotion, Tenure (ARPT), and Emeriti
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Ambulatory Care Building (BCCHA)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…of all faculty applications. This position is a part of the team that directs, develops, creates, implements, and leads the processes responsible for the faculty career progression process…
Added 1 hour ago
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Engineering Manager, Core Systems
Jobgether
Canada
- Full-time
Lead and develop the engineering team: Manage, coach, and mentor software engineers working on critical shared systems, establishing clear expectations for ownership, collaboration,…
Added 2 hours ago
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TENURE-TRACK FACULTY RESEARCH POSITION IN INDUSTRIAL DESIGN
Technion - Israel Institute of Technology
Toronto, ON
- Full-time
…conduct original research in industrial design, develop and lead research projects, and collaborate with interdisciplinary teams across design, engineering, and technology fields.…
Added 2 hours ago
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Manager Care Team Regina Pioneer Village Dementia Care
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: The Manager, Care Team is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the Director of…
Added 2 hours ago
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Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and guide the development, installation, maintenance, upgrades and repair of the City’s website, IT applications, databases, or servers as required
Added 2 hours ago
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Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
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Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Contribute to the development and implementation of relevant IT policies, standards, and operating procedures within the team’s technical domain
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Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Lead the development and execution of the City’s Corporate Safety Strategy, establishing strategic priorities, objectives, performance measures, and accountabilities that align occupational…
Added 2 hours ago
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Pharmacy Assistant
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Truro, NS
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Ready to lead a pharmacy team that makes a difference every day?
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Growth Coordinator
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Be a valued team member of the Development and Community Services team and assist on other operations or projects as needed.
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Manager Policy and Risk Management
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As required, able to lead and guide a team of workers toward realizing the organization’s goals.
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coordinator
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We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
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Deputy General Counsel
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You will report to the General Counsel and supervise a team of legal officers, directing their work, managing performance and supporting their development. You will also help the General…
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Senior Roster Coordinator South and East Region
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City Manager
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Montreal, QC · Urban agglomeration of Montreal, QC
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The City Manager will lead the organization and work collaboratively with the Mayor, City Council, employees, residents, businesses, and community partners to effectively manage the City’s…
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Manager, Finance, Performance & Analytics
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Alliston, ON
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Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 2 hours ago
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Senior HR Generalist. – Application deadline: Open until filled.
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Yellowknife, NT
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Take the lead on assigned key HR functions including recruitment, onboarding, contract management, and leave administration.
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Program Manager Temporary
The Salvation Army in Canada
Kelowna, BC
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…and Community Services Warehouse, while supporting the EDS Team Lead in the coordination and operational readiness of the Emergency Disaster Services…
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Onboarding Engagement Project Manager, AVP
Morgan Stanley
Calgary, AB
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Added 2 hours ago
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Customer Service Representative
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Building relationships that lead to trust and conversions

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 25, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build workforce management services and applications for forecasting, staffing, scheduling, adherence, intraday operations, and reporting using Java, Spring Boot, React, and related technologies. Integrate the platform with contact center, HR, payroll, and enterprise systems while supporting reliable cloud deployments, performance optimization, and collaboration across product and engineering teams.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should understand workforce management processes and have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and enterprise integrations.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Microservices
REST APIs
Event-Driven Architecture
PostgreSQL
SQL
AWS
Amazon Connect
CI/CD
Jenkins
Scheduling Algorithms

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Microservices
REST APIs
OpenAPI
Event-Driven Architecture
PostgreSQL
SQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
ACD
Contact Center
Optimization Algorithms
Domain-Driven Design

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