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Added 9 mins ago
C
Strategic Fixer
Clipboard
Remote, Canada
- $78,000 to $160,000 USD / year
- Full-time
- Remote
…work to do than people to do it, and are growing our team to support millions more people and their…
Added 38 mins ago
C
Senior Analyst , AI Operations & Governance
Ciena
Ottawa, ON
- Full-time
Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The…
Added 54 mins ago
Senior Conversation Designer, AI & Virtual Agents
GFT Technologies SE
Toronto, ON
Design end-to-end conversational experiences across voice, chat, messaging, and virtual agent channels
Added 54 mins ago
LI
Contact Center Solution Architect
LanceSoft, Inc.
Toronto, ON
- Contract
…have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.(3) Experience and Troubleshooting working with Salesforce…
Added 54 mins ago
P
Finance Director
Perennial
Toronto, ON
- Full-time
We are seeking a strategic and hands-on Director of Finance to lead and scale our finance function and support the growth and expansion of the business. This role will serve as a key member…
Added 1 hour ago
GT
Senior Conversation Designer, AI & Virtual Agents
GFT Technologies North America
Toronto, ON
- Full-time
Design end-to-end conversational experiences across voice, chat, messaging, and virtual agent channels
Added 1 hour ago
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
Support improvements to service technology, reporting, automation and self-service capabilities where they improve customer and agent experience.
Added 1 hour ago
SL
Business Development Partner
Sun Life
Ajax, ON
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 1 hour ago
MS
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
Support improvements to service technology, reporting, automation and self-service capabilities where they improve customer and agent experience.
Added 1 hour ago
C
Business Advisor - Bilingual
CIBC
Quebec, QC
- Full-time
You're fluent in French and English to support business operations outside of Quebec, Canada.
Added 1 hour ago
BG
Register your interest - Bilingual Operational Team Leader (French & English)
Bill Gosling Outsourcing
Barrie, ON
- Full-time
The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives. They provide clear and concise direction,…
Added 2 hours ago
Perioperative Quality Lead, Women's & Newborn Health
Nova Scotia Health and IWK Health
Halifax, NS
…to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we…
Added 3 hours ago
A
DC Supervisor
adidas
Brantford, ON
- Full-time
Act in a leadership capacity within a distribution centre department to support the North American growth of our brands and participate in the exciting expansion of our DC operations to…
Added 4 hours ago
BU
Premier Client Specialist
BMO U.S.
Toronto, ON
- Full-time
Added 4 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
…volumes, and build the team, processes, and structure required to support continued…
Added 9 hours ago
CA
Loan Administrator
Crédit Agricole CIB
Montreal, QC
- Full-time
Part of the OPC-FTO Loan Operations teams located in New York and Montreal, in coordination with Business Support groups, the Loan Administrator is responsible to perform day-to-day tasks…
Added 9 hours ago
CA
Commercial Loans Analyst
Crédit Agricole CIB
Montreal, QC
- Contract
CASO Commercial Loans Operations Platform is responsible for processing the Loans portfolio for NY Branch and Canada Branch activity.
Added 10 hours ago
B
Senior Law Clerk
Brookfield
Toronto, ON
- Full-time
The senior law clerk/paralegal will be a member of the Real Estate Group’s funds team responsible for global fund legal operations and will support the legal team.
Added 10 hours ago
BA
Senior Law Clerk
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The senior law clerk/paralegal will be a member of the Real Estate Group’s funds team responsible for global fund legal operations and will support the legal team.
Added 11 hours ago
A
Solutions Architect
Artech
Mississauga, ON
- $70 to $110 CAD / hour
- Contract
…enterprise AI and automation solutions that transform business operations and improve healthcare…
Added 12 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we…
Added 18 hours ago
IF
Agent(e) au service à la clientèle
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
À titre d'agent(e) au service à la clientèle, vous jouerez un rôle essentiel dans le bon déroulement des activités quotidiennes de notre atelier d'entretien de véhicules.
Added 19 hours ago
ZT
Technical Business Systems Analyst
Zensar Technologies
Toronto, ON
- $95,000 to $100,000 CAD / year
- Full-time
You are a change agent who embraces continuous improvement and adapts your approach to deliver optimal outcomes.
Added 1 day ago
TM
Fulfillment and Compliance Specialist
The Money Mint
Mississauga, ON
- Full-time
Reporting to the Mortgage Agent Level II, the Fulfillment and Compliance Specialist will assist with the day-to-day mortgage operations. The successful candidate will have excellent verbal…
Added 1 day ago
P1
Real Estate Leadership Professional
People 1st Realty
Red Deer, AB
- Full-time
The Real Estate Leadership Professional will provide on-site leadership and support to the People 1st Realty team in Red Deer, AB, in a full-time capacity. This role will oversee daily…

Miratech

Senior Full Stack Java Engineer - Workforce Management (WFM)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of experience in full-stack software development, including ownership of production applications.
Posting language: English
Posted: Oct 25, 2026

Original job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

8+ years of experience in full-stack software development, including ownership of production applications.
Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
Experience with AWS services and Amazon Connect is preferred.
Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
Experience developing, deploying, or supporting cloud-based and containerized applications.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
Exposure to workforce analytics, optimization techniques, or operational research concepts.
Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and build workforce management services and applications for forecasting, staffing, scheduling, adherence, intraday operations, and reporting using Java, Spring Boot, React, and related technologies. Integrate the platform with contact center, HR, payroll, and enterprise systems while supporting reliable cloud deployments, performance optimization, and collaboration across product and engineering teams.

Requirements

Requires 8+ years of full-stack development experience, strong Java and Spring Boot skills, and frontend experience with React or Angular and TypeScript. Candidates should understand workforce management processes and have experience with APIs, microservices, event-driven systems, relational databases, cloud or containerized applications, and enterprise integrations.

Skills

Java
Spring Boot
React
TypeScript
Node.js
Workforce Management
Microservices
REST APIs
Event-Driven Architecture
PostgreSQL
SQL
AWS
Amazon Connect
CI/CD
Jenkins
Scheduling Algorithms

Benefits

Health Insurance
Language Courses
Relocation Program
Professional Development Opportunities
Certification Programs
Mentorship Programs
Internal Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
Angular
TypeScript
Node.js
Workforce Management
Forecasting
Capacity Planning
Scheduling
Intraday Management
Real-Time Adherence
Microservices
REST APIs
OpenAPI
Event-Driven Architecture
PostgreSQL
SQL
AWS
Amazon Connect
Jenkins
CI/CD
Docker
Kubernetes
Kafka
RabbitMQ
ACD
Contact Center
Optimization Algorithms
Domain-Driven Design

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