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Added 1 min ago
AS
Technical Product Manager - Digital Channel Applications
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
Lead vendor relationships for assigned products and services, including requirements, deliverables, performance expectations, service levels, risks, dependencies, and issue escalation. Hold…
Added 1 min ago
WHS Specialist
Amazon
Richmond, BC
Safety Program Excellence & Implementation - Drive comprehensive safety programs through data-driven strategies. Lead daily safety audits, incident investigations, and risk assessments…
Added 1 min ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Missions System International
Ottawa, ON
- Full-time
…engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen…
Added 11 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 11 mins ago
MT
Class 1 Dedicated East Power Driver (night shift)
Midland Transport
Dieppe, NB
- Full-time
…excellence. We’re investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and…
Added 16 mins ago
Safety Manager
CAM Industrial Solutions LLC
Regina, SK
CAM Industrial Solutions, a leader in industrial services and one of the fastest-growing privately held companies in Canada and the United States, is seeking a driven and results-oriented…
Added 16 mins ago
I
Executive Recruiter
Infoblox
Burnaby, BC
- Full-time
…enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence…
Added 16 mins ago
T
Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
…environments. This role ensures the availability, performance, security, recoverability, and operational excellence of enterprise database services that support business-critical…
Added 16 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
…tuning, automation, patch management, audit readiness, and security controls. The role requires a proactive problem solver who can lead complex incident resolution, conduct root cause…
Added 16 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
Online & Mobile- Canadian Personal Banking Digital team focus on releasing online and mobile banking solutions on
Added 16 mins ago
CG
System Administrator (Microsoft F&O)
CORA Group
Markham, ON · Canada - Markham - Ontario
- Full-time
Administer user provisioning, security roles, and detailed permission levels, performing regular reviews to ensure appropriate segregation of duties and control over access.
Added 16 mins ago
JS
System Administrator (Microsoft F&O)
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
Administer user provisioning, security roles, and detailed permission levels, performing regular reviews to ensure appropriate segregation of duties and control over access.
Added 16 mins ago
CT
Solutions Architect
Canadian Tire Corporation
Oakville, ON · Toronto, ON
- Full-time
We’re looking for multiple Solution Architects to design and govern end-to-end solutions across the retail value chain - Supply Chain & Logistics, Store Technology, Merchandising,…
Added 31 mins ago
C
Senior HSE Advisor
Cummins
Mississauga, ON
- Full-time
Guide and support sites in implementing effective hazard and risk controls through administrative controls, engineering solutions, procedures, training, education, and awareness initiatives.
Added 43 mins ago
C
Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
Reporting to a Discipline Lead, Engineers / System Integrators participate in the design, development, implementation and documentation of marine systems and solutions. This role is…
Added 43 mins ago
C
Guidewire Technical Architect - InsuranceNow
Cognizant
Canada
- Full-time
…InsuranceNow (ACX) and Pet Insurance platforms. This role will lead the architecture, design, and modernization of policy administration solutions, ensuring scalable, secure, and…
Added 43 mins ago
GD
Supply Chain Manager Procurement and Supplier Quality
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
…engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen…
Added 43 mins ago
IS
Operations Manager
InVision Staffing Services Inc.
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
Our client, a leading Canadian manufacturer of electrical and utility products and custom metal-fabricated solutions. The company serves customers across the electrical, utility,…
Added 43 mins ago
RU
Responsable restauration / Catering Lead
Ricoh USA, Inc.
Montreal, QC
- Full-time
…with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We…
Added 43 mins ago
RF
Customer Account Manager (Fire Protection Services)
Radius Fire Protection
Richmond, BC
- Full-time
Execute inbound/outbound engagement to identify customer needs, recommend fire safety solutions, and develop sales opportunities
Added 58 mins ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
Design and implement Data360 solutions that unify CRM, transaction, portfolio, behavioural, and enterprise data into trusted customer profiles.
Added 58 mins ago
IR
Production Supervisor
Ingersoll Rand
Acheson, AB
- Full-time
…timely and accurate execution of work orders, material planning, customer communication, and safety…
Added 58 mins ago
BS
Technology Delivery Lead
Brainhunter Systems Ltd
Toronto, ON
- Contract
The Technology Delivery Lead is a customer first individual accountable for the execution of their projects and initiatives. The role covers all aspects of the software development…
Added 58 mins ago
US
Renewables Software Sales Specialist - Canada
UL Solutions
Canada
- Full-time
Position UL Solutions wind maps, wind resource grids, time-series data, analytics, APIs, and modeling tools based on each customer’s technical, commercial, and integration requirements.
Added 58 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
…tuning, automation, patch management, audit readiness, and security controls. The role requires a proactive problem solver who can lead complex incident resolution, conduct root cause…

Miratech

Senior Full Stack Java Engineer - CX & Contact Center Solutions

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot, React, TypeScript, API-first design, event-driven architecture, and cloud-native practices while remaining directly involved in critical engineering work. The role includes designing, developing voice infrastructure, digital-channel and messaging applications, and intelligent routing capabilities using technologies such as FreeSWITCH, Kamailio, and Twilio or comparable communications platforms. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Lead solution architecture and detailed technical design for scalable, secure, and highly available CX and contact center capabilities.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Define API-first and event-driven strategies, including domain boundaries, contracts, event schemas, versioning, resilience, and data ownership.
Design integrations across voice infrastructure, digital channels, messaging applications, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise applications.
Design and evolve carrier-grade voice and communications capabilities using FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Lead technical discovery, proof-of-concept work, platform assessments, modernization planning, and production-readiness reviews.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Strong expertise in Angular or React and TypeScript, with the ability to guide frontend architecture and engineering practices.
Practical familiarity with Node.js for services, integrations, tooling, or server-side frontend patterns.
Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Experience with AWS services and Amazon Connect is preferred.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience designing digital-channel and messaging applications across SMS, chat, WhatsApp, social messaging, email, or comparable channels.
Experience designing routing engines for voice and digital interactions, including skills, priorities, queues, capacity, overflow, and fallback logic.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead the solution architecture and technical design for scalable CX and contact center capabilities. Collaborate with cross-functional teams and stakeholders to govern delivery and resolve critical technical issues.

Requirements

Requires 8+ years of software engineering experience with deep expertise in Java, Spring Boot, React, and real-time communications infrastructure. Candidates must possess strong knowledge of API-first design, event-driven systems, and contact center operational concepts.

Skills

Java
Spring Boot
React
TypeScript
API-first design
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact center platforms
Solution architecture

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
API-first
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact Center
CX
Node.js
Kafka
RabbitMQ
Kubernetes
Jenkins
Genesys
NICE
Five9
Amazon Connect
Cisco
Avaya
WFM
Solution Architecture
Distributed Systems

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