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Added 2 hours ago
Senior Software Development Engineer, AWS Eventbridge
Amazon
Vancouver, BC
…service for building GraphQL and Pub/Sub APIs that securely connect applications to data and events at scale. Developers use AppSync to bring together data from sources like Amazon…
Added 3 hours ago
D
Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
We are hiring a Senior DevOps Engineer to own and evolve our cloud platform on AWS, grounded in infrastructure as code, secure multi-account patterns, and reliable delivery. You will shape…
Added 5 hours ago
Senior Forward-Deployed AI Engineer 1
Bell
Toronto, ON
As a Senior Forward-Deployed AI Engineer, you will own engagements end-to-end: scoping the problem, choosing the right approach across automation, classical ML, and GenAI/agents, and taking…
Added 6 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 7 hours ago
M
Senior Programmable Voice Engineer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Programmable Voice Engineer to develop programmable voice capabilities, call control services, media processing, and API-driven communications infrastructure…
Added 8 hours ago
Applied AI Engineer
ContactMonkey
Toronto, ON
You'll work alongside senior engineers, Product, and our Chief Product & Technology Officer (CPTO) to design, prototype, and ship AI-powered capabilities quickly. This role is hands-on and…
Added 12 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 12 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 13 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 13 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 16 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, build, test, and maintain reliable full-stack applications. You will use Java and Spring Boot to develop scalable backend…
Added 16 hours ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot,…
Added 16 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, build, test, and maintain reliable full-stack applications. You will use Java and Spring Boot to develop scalable backend…
Added 16 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence,…
Added 17 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence,…
Added 17 hours ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot,…
Added 1 day ago
GS
Artificial Intelligence Engineer
Gala Solutions
Montreal, QC
- Contract
Experience Level: Level 3 (senior): 5-7 years
Added 2 days ago
S
Senior Data Engineer, NimbleRx
Swoop
Toronto, ON
- Temporary
As a Senior Data Engineer, you will own NimbleRx’s data platform - the layer that every other team builds on to understand the business, ship product features, and meet our compliance…
Added 4 days ago
MC
Senior DevOps Engineer
Modern Campus
Canada
- Full-time
Modern Campus is looking for a Senior DevOps Engineer to build, operate, and improve the cloud infrastructure supporting our higher education products. Our environment is primarily AWS,…
Added 8 days ago
W
Sr Software Development Engineer VNDLY
Workday
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Senior Software Development Engineer, you will be a technical leader on the team responsible for maintaining and building our pay-related features. This is a hands-on-keyboard role…
Added 11 days ago
T
Senior Manager, Engineering
TD
Toronto, ON
- Full-time
The Senior Manager, Engineering role requires in-depth experience in building enterprise scaled cloud platforms, enabling cloud services and compute capabilities, and codifying patterns for…
Added 12 days ago
D
AWS Architect/ Tech Lead
Deloitte
Toronto, ON
- Full-time
…throughout the transformation lifecycle. You will work closely with senior business and technology stakeholders, architecture governance forums, and delivery teams to translate business…
Added 13 days ago
EA
Senior Systems Engineer - Identity and Access Management
Electronic Arts (EA)
Vancouver, BC
- Full-time
We are looking for an experienced Senior Systems Engineer with deep expertise in both Identity & Access Management (IAM) and Windows Systems Administration to join our Identity Security…
Added 13 days ago
A
Senior Software Engineer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk is looking for a talented Senior Software Engineer to join our growing Access team leading the User Management and Administration capabilities supporting all Autodesk customers!
Added 13 days ago
UR
Senior Forward-Deployed AI Engineer
Urban Ridge Supplies
Toronto, ON
- Full-time
As a Senior Forward-Deployed AI Engineer, you will own engagements end-to-end: scoping the problem, choosing the right approach across automation, classical ML, and GenAI/agents, and taking…

Miratech

Senior Full Stack Java Engineer - CX & Contact Center Solutions

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot, React, TypeScript, API-first design, event-driven architecture, and cloud-native practices while remaining directly involved in critical engineering work. The role includes designing, developing voice infrastructure, digital-channel and messaging applications, and intelligent routing capabilities using technologies such as FreeSWITCH, Kamailio, and Twilio or comparable communications platforms. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Lead solution architecture and detailed technical design for scalable, secure, and highly available CX and contact center capabilities.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Define API-first and event-driven strategies, including domain boundaries, contracts, event schemas, versioning, resilience, and data ownership.
Design integrations across voice infrastructure, digital channels, messaging applications, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise applications.
Design and evolve carrier-grade voice and communications capabilities using FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Lead technical discovery, proof-of-concept work, platform assessments, modernization planning, and production-readiness reviews.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Strong expertise in Angular or React and TypeScript, with the ability to guide frontend architecture and engineering practices.
Practical familiarity with Node.js for services, integrations, tooling, or server-side frontend patterns.
Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Experience with AWS services and Amazon Connect is preferred.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience designing digital-channel and messaging applications across SMS, chat, WhatsApp, social messaging, email, or comparable channels.
Experience designing routing engines for voice and digital interactions, including skills, priorities, queues, capacity, overflow, and fallback logic.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead the solution architecture and technical design for scalable CX and contact center capabilities. Collaborate with cross-functional teams and stakeholders to govern delivery and resolve critical technical issues.

Requirements

Requires 8+ years of software engineering experience with deep expertise in Java, Spring Boot, React, and real-time communications infrastructure. Candidates must possess strong knowledge of API-first design, event-driven systems, and contact center operational concepts.

Skills

Java
Spring Boot
React
TypeScript
API-first design
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact center platforms
Solution architecture

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
API-first
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact Center
CX
Node.js
Kafka
RabbitMQ
Kubernetes
Jenkins
Genesys
NICE
Five9
Amazon Connect
Cisco
Avaya
WFM
Solution Architecture
Distributed Systems

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