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Added 2 hours ago
W
IT Support Specialist
WalterFedy
Calgary, AB
- Full-time
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Added 11 hours ago
G
Enterprise AI Solution Manager - Named Accounts
Gorgias
Toronto, ON
- Full-time
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the…
Added 11 hours ago
IT Support Specialist
WF Group Inc.
Calgary, AB
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Added 12 hours ago
Intermediate Site Reliability Engineer
ContactMonkey
Toronto, ON
You'll take ownership of defined projects and operational improvements, with senior engineers available for guidance and review. There's room to develop deeper expertise in reliability,…
Added 13 hours ago
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Enterprise AI Solution Manager (Named Accounts)
Gorgias
Remote, Canada
- $141,953 to $156,895 USD / year
- Full-time
- Remote
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the…
Added 20 hours ago
SH
Applied AI Software Engineer
SE Health
Markham, ON
- Full-time
…specification-driven workflows, autonomous iteration loops, repository-level agent instruction files, custom commands, skills and hooks, subagent orchestration, Model Context Protocol…
Added 1 day ago
NA
Technical Systems Analyst, Student Systems
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
This is a senior-level role involving highly complex, non-routine technical problems. You will work both independently and as part of a team, collaborate with internal clients, vendors and…
Added 1 day ago
E
Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
Serve as a senior technical leader and change agent without requiring formal people-management responsibility.
Added 1 day ago
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Manager, Board Services & Corporate Governance
ZSA Canada
Toronto, ON
- Full-time
Canada Enterprise Emergency Funding Corporation (“CEEFC”), a CDEV group company, is a federal non-agent Crown corporation, which exists to deliver timely financing to eligible Canadian…
Added 1 day ago
SB
Senior Hydraulics and Capacity Engineer
South Bow
Calgary, AB · Manulife Place
- Full-time
We are seeking a Senior Hydraulics and Capacity Engineer to provide technical leadership and strategic oversight of operational capacity management for South Bow's crude oil pipeline…
Added 1 day ago
M
Senior Routing Engine Developer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 1 day ago
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Indirect Tax – Recovery, Senior Manager (Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Halifax, NS
- Full-time
As an Indirect Tax Senior Manager – Recovery, you’ll work as part of a team of problem solvers, planning, leading and delivering indirect tax recovery engagements for a diverse client base.…
Added 1 day ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot,…
Added 1 day ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot,…
Added 2 days ago
SB
Senior Hydraulics and Capacity Engineer
South Bow
Calgary, AB
- Full-time
We are seeking a Senior Hydraulics and Capacity Engineer to provide technical leadership and strategic oversight of operational capacity management for South Bow's crude oil pipeline…
Added 2 days ago
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Développeur Logiciel Principal.e, Plan de Contrôle - Laboratoire d'IA Souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
…together functionalities such as model serving, retrieval, agent orchestration, observability, and a control plane to operate these components as one coherent…
Added 2 days ago
M-
Spécialiste en intégration de systèmes, IA souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
…infrastructure they control. It combines model serving, retrieval, agent orchestration, and observability, with a control plane to operate them as one…
Added 2 days ago
NS
Senior Applied AI Engineer
Network Solutions
Canada
- Full-time
We are looking for a hands on Senior Applied AI Engineer who combines strong software engineering with practical AI problem solving. You will build production AI experiences across Network…
Added 3 days ago
BJ
Law Clerk, Intellectual Property/Litigation
Bennett Jones
Toronto, ON
- Full-time
Review, audit, and systematically process vendor, agent, and expert witness invoices related to active litigation
Added 3 days ago
TW
Senior Support Engineer
Town Web
Remote, Canada
- Full-time
- Remote
This is the senior seat on our Client Success team. We are hiring you to raise the standard of our support: fix what is broken, write down how it should work, and show what great looks like.
Added 6 days ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Reporting to the Senior Vice President, Risk, Legal & Finance (the “SVP”), the Director, Legal & Loan Operations (the “Director”) will lead MarshallZehr’s legal and loan operations function…
Added 6 days ago
DI
MLOps Engineer – Databricks (1896) $90-100hr
Direct IT Recruiting Inc.
Toronto, ON
- $90 to $100 CAD / hour
- Contract
Develop operational runbooks, support procedures, incident response guidance, and recovery processes.
Added 6 days ago
E
Senior Cloud Platform Engineer (AWS), AI Infrastructure - Evinova
Evinova
Mississauga, ON
- Full-time
As a Senior Cloud Platform Engineer on the ML/AI Ops team, you will design, build and operate the AWS platform that runs our production Generative AI, agentic AI and conversational AI…
Added 6 days ago
Senior Agentic AI Engineer- Physical AI hub, Kitchener
Siemens
Kitchener, ON
We are seeking a Senior Agentic AI Engineer to build the harness reasoning, monitoring, recovery, and completion-gating capabilities for the Physical AI Runtime. This engineer will design…
Added 7 days ago
A
Senior Cloud Platform Engineer (AWS), AI Infrastructure - Evinova
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
As a Senior Cloud Platform Engineer on the ML/AI Ops team, you will design, build and operate the AWS platform that runs our production Generative AI, agentic AI and conversational AI…

Miratech

Senior Full Stack Java Engineer - CX & Contact Center Solutions

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot, React, TypeScript, API-first design, event-driven architecture, and cloud-native practices while remaining directly involved in critical engineering work. The role includes designing, developing voice infrastructure, digital-channel and messaging applications, and intelligent routing capabilities using technologies such as FreeSWITCH, Kamailio, and Twilio or comparable communications platforms. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Lead solution architecture and detailed technical design for scalable, secure, and highly available CX and contact center capabilities.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Define API-first and event-driven strategies, including domain boundaries, contracts, event schemas, versioning, resilience, and data ownership.
Design integrations across voice infrastructure, digital channels, messaging applications, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise applications.
Design and evolve carrier-grade voice and communications capabilities using FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Lead technical discovery, proof-of-concept work, platform assessments, modernization planning, and production-readiness reviews.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Strong expertise in Angular or React and TypeScript, with the ability to guide frontend architecture and engineering practices.
Practical familiarity with Node.js for services, integrations, tooling, or server-side frontend patterns.
Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Experience with AWS services and Amazon Connect is preferred.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience designing digital-channel and messaging applications across SMS, chat, WhatsApp, social messaging, email, or comparable channels.
Experience designing routing engines for voice and digital interactions, including skills, priorities, queues, capacity, overflow, and fallback logic.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead the solution architecture and technical design for scalable CX and contact center capabilities. Collaborate with cross-functional teams and stakeholders to govern delivery and resolve critical technical issues.

Requirements

Requires 8+ years of software engineering experience with deep expertise in Java, Spring Boot, React, and real-time communications infrastructure. Candidates must possess strong knowledge of API-first design, event-driven systems, and contact center operational concepts.

Skills

Java
Spring Boot
React
TypeScript
API-first design
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact center platforms
Solution architecture

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
API-first
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact Center
CX
Node.js
Kafka
RabbitMQ
Kubernetes
Jenkins
Genesys
NICE
Five9
Amazon Connect
Cisco
Avaya
WFM
Solution Architecture
Distributed Systems

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