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Added 3 hours ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
…une refonte importante de nos applications afin d'offrir une solution de traitement des appels d'urgence basée sur le Web et le Cloud. La prochaine génération de 911 (NG911) est…
Added 4 hours ago
SO
Senior Software Engineer, Dentrix Ascend
Software of Excellence
Surrey, BC
- Full-time
Our Dentrix Ascend engineering team contributes to the development of Dentrix Ascend, our cloud-based practice management platform used by dental practices across the United States.…
Added 5 hours ago
HS
Senior Software Engineer
Henry Schein One Canada
Surrey, BC
- Full-time
Our Dentrix Ascend engineering team contributes to the development of Dentrix Ascend, our cloud-based practice management platform used by dental practices across the United States.…
Added 5 hours ago
M
Lead AI Solutions Engineer
McKesson
Mississauga, ON
- Full-time
As a senior technical leader, this role provides end-to-end ownership of the early solution lifecycle, influences enterprise AI adoption, drives technical direction across initiatives, and…
Added 5 hours ago
HS
Senior Java Software Engineer
Henry Schein One Canada
Surrey, BC
- $130,000 to $142,000 CAD / year
- Full-time
Our Dentrix Ascend engineering team contributes to the development of Dentrix Ascend, our cloud-based practice management platform used by dental practices across the United States.…
Added 6 hours ago
A
Information Technology - Lead Analytics Engineer, Analytics Engineering Excellence
Aritzia
Vancouver, BC
- Full-time
The mission of the Enterprise Data & Analytics (D&A) Department is to democratize access to trusted Data Models and world-class Data & Analytics best practices to solution delivery teams.
Added 6 hours ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
…une refonte importante de nos applications afin d'offrir une solution de traitement des appels d'urgence basée sur le Web et le Cloud. La prochaine génération de 911 (NG911) est…
Added 6 hours ago
T
Senior AI Engineer (GCP/Vertex AI) Contract
TekRek
Canada
- Contract
The data platform runs on Databricks and Google Cloud. Several AI solutions are already live in production and have delivered measurable reductions in claims processing time.
Added 9 hours ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
…work across application development, agentic AI, integrations, data, APIs, automation, networking, and cloud infrastructure to solve problems in real customer…
Added 10 hours ago
V
Forward Deployed Engineer - Full Stack AI Solutions
VistaVu
Calgary, AB
- Full-time
…responsive support through our partnerships with SAP S/4Hana Cloud, SAP Business One, SAP Business ByDesign, Boomi, and Amazon Web Services to mid-market companies in a broad range of…
Added 11 hours ago
M
Technical Architect- AI
Mphasis
Toronto, ON
- Full-time
10+ years of overall experience in software engineering, cloud architecture, or data platforms.
Added 11 hours ago
Q
ML Architect
Quantiphi
Canada
- Full-time
Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.
Added 11 hours ago
VS
Forward Deployed Engineer - Full Stack AI Solutions
VistaVu Solutions
Calgary, AB
- Full-time
…responsive support through our partnerships with SAP S/4Hana Cloud, SAP Business One, SAP Business ByDesign, Boomi, and Amazon Web Services to mid-market companies in a broad range of…
Added 11 hours ago
CF
AI/ML DevOps Engineer
CI Financial
Toronto, ON
- Full-time
CI Financial is seeking an experienced AI/ML DevOps Engineer to join the Data, AI & Analytics (DNA) team. In this role, you will help operationalize Gen AI and machine learning solutions by…
Added 14 hours ago
Senior Software Engineer, OIG
Okta
Toronto, ON
Okta Identity Governance (OIG) organization is looking for a Senior Engineer to join our team - OIG is Okta’s Identity Governance and Administration solution that is directly responsible…
Added 14 hours ago
O
Senior Software Engineer, OIG
Okta
Toronto, ON
- $136,000 to $187,000 CAD / year
- Full-time
Okta Identity Governance (OIG) organization is looking for a Senior Engineer to join our team - OIG is Okta’s Identity Governance and Administration solution that is directly responsible…
Added 15 hours ago
RB
Senior Director, Program Delivery
Royal Bank of Canada
Toronto, ON
- Full-time
…strategic planning, execution, and governance of large-scale AI solution delivery programs across RBC's enterprise. You'll bring both technical credibility and program management expertise…
Added 20 hours ago
SH
Applied AI Software Engineer
SE Health
Markham, ON
- Full-time
Integrate AI services with enterprise applications, workflows, identity controls, data platforms, and approved cloud environments.
Added 23 hours ago
N
Software Engineer - AI/Inference /Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…to queries from a position of deep learning. A GPT-in-a-box solution removes the burden of building or implementing these AI solutions yourself. It also makes overcoming the complexity,…
Added 1 day ago
M
Senior software engineer: Applied AI
Morningstar
Toronto, ON
- Full-time
The role encompasses fluency across cloud architecture and local model inference, evaluation design, agentic workflows and orchestration, API and tool design, and AI-assisted data…
Added 1 day ago
M
Senior Software Engineer- Applied AI
Morningstar
Toronto, ON
- Full-time
The role encompasses fluency across cloud architecture and local model inference, evaluation design, agentic workflows and orchestration, API and tool design, and AI-assisted data…
Added 1 day ago
C
Cybersecurity Architect
CGI
Mississauga, ON
- Full-time
The Cybersecurity Solution Architect is responsible for designing secure, scalable, and resilient technology solutions that align with organizational security standards, enterprise…
Added 1 day ago
M
Innovative Data Platform Solution Engineer
Microsoft
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…in the era of AI? If so, we invite you to join our team as a Cloud & AI Solution Engineer in Innovative Data Platform for commercial customers at Microsoft. Here, you'll be at the forefront…
Added 1 day ago
BS
Technical Lead (Full-Stack Engineering & AI)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
…orchestration to Java/Spring Boot services, APIs, Kafka events, and data integration using REST API via Apigee. You will also be able to establish cloud infrastructure, development…
Added 1 day ago
H
AI Solutions Architect
Hays
Toronto, ON
- Contract
The organization is investing heavily in AI, agentic technologies, cloud platforms, and enterprise-scale solution architecture capabilities to support strategic business priorities.

Miratech

Senior Full Stack Java Engineer - CX & Contact Center Solutions

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot, React, TypeScript, API-first design, event-driven architecture, and cloud-native practices while remaining directly involved in critical engineering work. The role includes designing, developing voice infrastructure, digital-channel and messaging applications, and intelligent routing capabilities using technologies such as FreeSWITCH, Kamailio, and Twilio or comparable communications platforms. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Lead solution architecture and detailed technical design for scalable, secure, and highly available CX and contact center capabilities.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Define API-first and event-driven strategies, including domain boundaries, contracts, event schemas, versioning, resilience, and data ownership.
Design integrations across voice infrastructure, digital channels, messaging applications, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise applications.
Design and evolve carrier-grade voice and communications capabilities using FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Lead technical discovery, proof-of-concept work, platform assessments, modernization planning, and production-readiness reviews.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Strong expertise in Angular or React and TypeScript, with the ability to guide frontend architecture and engineering practices.
Practical familiarity with Node.js for services, integrations, tooling, or server-side frontend patterns.
Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Experience with AWS services and Amazon Connect is preferred.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience designing digital-channel and messaging applications across SMS, chat, WhatsApp, social messaging, email, or comparable channels.
Experience designing routing engines for voice and digital interactions, including skills, priorities, queues, capacity, overflow, and fallback logic.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead the solution architecture and technical design for scalable CX and contact center capabilities. Collaborate with cross-functional teams and stakeholders to govern delivery and resolve critical technical issues.

Requirements

Requires 8+ years of software engineering experience with deep expertise in Java, Spring Boot, React, and real-time communications infrastructure. Candidates must possess strong knowledge of API-first design, event-driven systems, and contact center operational concepts.

Skills

Java
Spring Boot
React
TypeScript
API-first design
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact center platforms
Solution architecture

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
API-first
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact Center
CX
Node.js
Kafka
RabbitMQ
Kubernetes
Jenkins
Genesys
NICE
Five9
Amazon Connect
Cisco
Avaya
WFM
Solution Architecture
Distributed Systems

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