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Added 6 mins ago
Senior Forward-Deployed AI Engineer 1
Bell
Toronto, ON
As a Senior Forward-Deployed AI Engineer, you will own engagements end-to-end: scoping the problem, choosing the right approach across automation, classical ML, and GenAI/agents, and taking…
Added 6 mins ago
M
Electrical Engineer
Mecka
Richmond Hill, ON
- $146,000 to $190,000 CAD / year
- Full-time
…designs from schematics and first power-on through validation and production. As Mecka expands data collection around the world, your engineering decisions will shape signal quality, power…
Added 21 mins ago
A
Civil & Structural Engineer - Transmission and Distribution Substation Designs
Artelia
Mississauga, ON
- $90,000 to $120,000 CAD / year
- Full-time
Assigned to the Transmission, Distribution, and Energy production department as a professional in your discipline, you will be responsible for the delivery of specifications, designs, and…
Added 36 mins ago
B
Technical Specialist II
BMO
Toronto, ON · SCC
- Full-time
Participate in an on-call rotation to support production systems
Added 36 mins ago
A
Senior Machine Learning Engineer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are looking for an exceptional Machine Learning Engineer to design, build, operationalize, and scale production-grade AI/ML and Agentic AI systems at Autodesk For Go-to-market…
Added 50 mins ago
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Full Stack Engineer
Apptoza Inc.
Toronto, ON
- Contract
Build Gen AI system frameworks, Prompt Engineering, including designing and refining prompts to optimize LLM outputs, implementing Gen AI systems into production.
Added 50 mins ago
RC
SRE/ Platform Engineer
Realtek Consulting LLC
Toronto, ON
- Contract
Seeking a hands-on engineer to drive the reliability automation and modernization of the enterprise JAMS workload automation platform.
Added 50 mins ago
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Senior Product Engineer II - Backend
Docebo
Toronto, ON
- $123,400 to $164,500 CAD / year
- Full-time
System design expertise Strong understanding of service architecture, APIs, distributed systems, cloud services, and maintainable production software.
Added 50 mins ago
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Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
…resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and…
Added 51 mins ago
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The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Gain hands‑on experience supporting real production systems
Added 51 mins ago
Civil Engineer
Mott MacDonald
Toronto, ON · Vancouver, BC · Calgary, AB
…geometric design of roadways, develop comprehensive road drainage systems, and lead site servicing strategies that integrate utilities and access. Grading design and earthworks planning…
Added 51 mins ago
Forward Deployed Engineer, AI - Technology Strategy & Transformation
EY
Toronto, ON
Build prototypes and proofs of concept, then help evolve successful solutions into secure, scalable production implementations.
Added 51 mins ago
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Senior Electrical Engineer
HDR
Toronto, ON · Ottawa, ON · Richmond Hill, ON · Victoria, BC · Vancouver, BC · Calgary, AB
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 51 mins ago
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Senior Mechanical Engineer
HDR
Calgary, AB
- Full-time
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Added 51 mins ago
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Senior Project Manager
HDR
Calgary, AB
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 51 mins ago
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Power Systems Engineer III
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Engineer III. The Engineer III is responsible for providing technical and engineering support for field work, and office work performing…
Added 51 mins ago
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Manufacturing Controls Engineer
General Motors
St. Catharines, ON
- Full-time
You will work in a highly collaborative environment to continuously improve production equipment and processes using advanced automation and controls technologies such as safety PLCs,…
Added 1 hour ago
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Senior Mechanical Engineer
Irving Oil
Saint John, NB
- Full-time
As a Senior Mechanical Engineer on our Engineering Services team, you will collaborate with a multi-disciplinary team to deliver a diverse portfolio of capital and expense projects…
Added 1 hour ago
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Full-Stack Developer - Platform & Infrastructure
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
Developer Productivity: Internal tooling and IDE plugins that make every engineer faster.
Added 1 hour ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
…resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and…
Added 1 hour ago
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RCCA Lead -Root Cause Corrective Action Lead
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Added 1 hour ago
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Production Support - Elite Quant Fund- Up to $180,000 CAD + Bonus
Hunter Bond
Montreal, QC
- Full-time
My client is hiring a Production Support Engineer to support mission-critical front office trading systems in a fast-paced, high-performance environment where uptime, speed, and reliability…
Added 1 hour ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 1 hour ago
A
Civil & Structural Engineer - Transmission and Distribution Substation Designs
Artelia
Mississauga, ON
- $90,000 to $120,000 CAD / year
- Full-time
Assigned to the Transmission, Distribution, and Energy production department as a professional in your discipline, you will be responsible for the delivery of specifications, designs, and…
Added 1 hour ago
P
Controls Engineer
ProMach
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Experience in packaging machinery, OEM equipment manufacturing, or automated production systems is preferred.

Miratech

Senior Full Stack Java Engineer - CX & Contact Center Solutions

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot, React, TypeScript, API-first design, event-driven architecture, and cloud-native practices while remaining directly involved in critical engineering work. The role includes designing, developing voice infrastructure, digital-channel and messaging applications, and intelligent routing capabilities using technologies such as FreeSWITCH, Kamailio, and Twilio or comparable communications platforms. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Lead solution architecture and detailed technical design for scalable, secure, and highly available CX and contact center capabilities.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Define API-first and event-driven strategies, including domain boundaries, contracts, event schemas, versioning, resilience, and data ownership.
Design integrations across voice infrastructure, digital channels, messaging applications, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise applications.
Design and evolve carrier-grade voice and communications capabilities using FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Lead technical discovery, proof-of-concept work, platform assessments, modernization planning, and production-readiness reviews.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Strong expertise in Angular or React and TypeScript, with the ability to guide frontend architecture and engineering practices.
Practical familiarity with Node.js for services, integrations, tooling, or server-side frontend patterns.
Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Experience with AWS services and Amazon Connect is preferred.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have:

Experience designing digital-channel and messaging applications across SMS, chat, WhatsApp, social messaging, email, or comparable channels.
Experience designing routing engines for voice and digital interactions, including skills, priorities, queues, capacity, overflow, and fallback logic.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead the solution architecture and technical design for scalable CX and contact center capabilities. Collaborate with cross-functional teams and stakeholders to govern delivery and resolve critical technical issues.

Requirements

Requires 8+ years of software engineering experience with deep expertise in Java, Spring Boot, React, and real-time communications infrastructure. Candidates must possess strong knowledge of API-first design, event-driven systems, and contact center operational concepts.

Skills

Java
Spring Boot
React
TypeScript
API-first design
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact center platforms
Solution architecture

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
React
TypeScript
API-first
Event-driven architecture
Cloud-native
FreeSWITCH
Kamailio
Twilio
SIP
WebRTC
Microservices
PostgreSQL
Contact Center
CX
Node.js
Kafka
RabbitMQ
Kubernetes
Jenkins
Genesys
NICE
Five9
Amazon Connect
Cisco
Avaya
WFM
Solution Architecture
Distributed Systems

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