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Added 18 hours ago
Senior Software Development Engineer, AWS Eventbridge
Amazon
Vancouver, BC
…service for building GraphQL and Pub/Sub APIs that securely connect applications to data and events at scale. Developers use AppSync to bring together data from sources like Amazon…
Added 19 hours ago
D
Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
We are hiring a Senior DevOps Engineer to own and evolve our cloud platform on AWS, grounded in infrastructure as code, secure multi-account patterns, and reliable delivery. You will shape…
Added 21 hours ago
Senior Forward-Deployed AI Engineer 1
Bell
Toronto, ON
…original multiplatform media content – we advance how Canadians connect with each other and the…
Added 22 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Experience with AWS services and Amazon Connect is preferred.
Added 23 hours ago
M
Senior Programmable Voice Engineer (CX Platform)
Miratech
Canada
- Full-time
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Added 1 day ago
Applied AI Engineer
ContactMonkey
Toronto, ON
Our stack, concretely: Ruby on Rails and Vue.js in a production SaaS codebase; Amazon Bedrock for model inference; AWS on EKS, provisioned with Terraform and Terragrunt across regions;…
Added 1 day ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
Experience with AWS services and Amazon Connect
Added 1 day ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Experience with AWS services and Amazon Connect is preferred.
Added 1 day ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
Experience with AWS services and Amazon Connect
Added 1 day ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
Experience with AWS services and Amazon Connect is preferred.
Added 1 day ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
Experience with AWS services and Amazon Connect.
Added 1 day ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Experience with AWS services and Amazon Connect is preferred.
Added 1 day ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Experience with AWS services and Amazon Connect is preferred.
Added 1 day ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
Experience with AWS services and Amazon Connect is preferred.
Added 1 day ago
AI
Bilingual QE Engineer – Contact Center Tools
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Key Skills: Amazon Connect, French Speaking & Test Automation
Added 1 day ago
AI
Amazon Connect Engineer – Contact Center, AWS, IVR & Java
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
5+ years of hands-on experience with Amazon Connect.
Added 1 day ago
AW
Software Development Engineer II, AWS Identity - IAM Identity Center
Amazon Web Services (AWS)
Toronto, ON
- Full-time
Amazon Web Services (AWS) is a dynamic and rapidly growing business within Amazon, with millions of active customers in 190 countries around the world. We maintain a rapid pace of…
Added 1 day ago
GS
Artificial Intelligence Engineer
Gala Solutions
Montreal, QC
- Contract
Amazon Web Services, hands-on across at least three of: IAM and STS / assume-role, SigV4 request signing, Bedrock, EKS, VPC endpoints and private networking, Secrets Manager, and CloudWatch.
Added 1 day ago
H
Bilingual QE Engineer – Contact Center
HRConnects
Toronto, ON
- Full-time
Quality Engineer (QE) with CC Tools & Contact Center Platforms
Added 2 days ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Toronto, ON · Ottawa, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
As a Dynamics 365 CRM Solution Engineer, you will lead AI transformation engagements with deep CRM domain expertise. Your role involves owning the technical win strategy and supporting AI…
Added 2 days ago
S
Senior Data Engineer, NimbleRx
Swoop
Toronto, ON
- Temporary
…targeted engagement. Empowering millions of patients nationwide to connect, share resources, and access medically verified information to better manage their health. MyHealthTeam hosts the…
Added 2 days ago
TD
Manager, Solutions Architecture (Amazon Connect & Zendesk)
TELUS Digital
Remote, Canada
- $186,000 to $222,000 CAD / year
- Full-time
- Remote
The Manager, Solutions Architecture for Amazon Connect is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Zendesk Contact Center…
Added 5 days ago
MC
Senior DevOps Engineer
Modern Campus
Canada
- Full-time
Modern Campus is looking for a Senior DevOps Engineer to build, operate, and improve the cloud infrastructure supporting our higher education products. Our environment is primarily AWS,…
Added 5 days ago
EG
Software Development Engineer I
Expedia Group
Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
…passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising…
Added 5 days ago
Software Engineer
ExaCare AI
Toronto, Ontario
We are looking for a Software Engineer who is eager to grow, take ownership, and build products that solve meaningful customer problems. In this role, you will contribute to user-facing…

Miratech

Senior Programmable Voice Engineer (CX Platform)

Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Programmable Voice Engineer to develop programmable voice capabilities, call control services, media processing, and API-driven communications infrastructure similar to Twilio and other CPaaS platforms. The role includes designing and building the voice platform powering next-generation customer experience solutions using technologies such as FreeSWITCH, Kamailio, SIP, WebRTC, Java, and Spring Boot. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Design and develop programmable voice services, APIs, and call-control capabilities for enterprise-scale communications platforms.
Build and extend voice infrastructure using FreeSWITCH, Kamailio, SIP, RTP, WebRTC, and related technologies.
Design and develop backend services and communication APIs using Java and Spring Boot to expose voice capabilities to internal and external applications.
Implement call routing, session management, media handling, carrier integrations, and voice traffic processing solutions.
Design highly available, scalable systems capable of handling large volumes of real-time communications traffic.Troubleshoot complex signaling, media, telephony, and call-quality issues across distributed environments.
Integrate voice services with contact center, routing, digital engagement, CRM, identity, and reporting platforms.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Deep hands-on expertise with FreeSWITCH and/or Kamailio, including call control, dial plans, media services, ESL, modules, and platform customization.
Experience building API-driven communication platforms, voice services, or CPaaS-style solutions.Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, session control, media handling, and telephony troubleshooting.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with OpenSIPS, Asterisk, Twilio, SignalWire, or comparable communications platforms.
Experience building routing engines, IVR platforms, voice bots, or omnichannel engagement services.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Apply About employer

More about this job

Responsibilities

Design and build scalable programmable voice services, APIs, and call-control infrastructure, including routing, media processing, carrier integrations, and connections to CX and enterprise platforms. Define and uphold technical standards and non-functional requirements, troubleshoot complex voice issues, and collaborate with clients and cross-functional teams to guide delivery.

Requirements

Requires 8+ years of software engineering experience with substantial architecture and delivery ownership, deep hands-on expertise in FreeSWITCH and/or Kamailio, and strong knowledge of SIP, RTP, WebRTC, and telephony. Candidates should also have expert Java and Spring Boot experience, distributed systems and API design expertise, relational database experience, contact center platform knowledge, and strong communication skills.

Skills

FreeSWITCH
Kamailio
SIP
RTP
WebRTC
Java
Spring Boot
Microservices
REST APIs
Distributed Systems
API-First Design
Event-Driven Architecture
PostgreSQL
Contact Center Platforms
Call Routing
Telephony Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Programmable Voice
CPaaS
FreeSWITCH
Kamailio
SIP
RTP
WebRTC
Java
Spring Boot
Microservices
REST APIs
PostgreSQL
Call Control
Call Routing
Media Processing
Carrier Integrations
Contact Center
Customer Experience
Event-Driven Architecture
Distributed Systems
Cloud-Native Engineering
Kafka
RabbitMQ
Kubernetes
Jenkins
API Gateways
Observability
Genesys
Amazon Connect
AI-Assisted Software Development

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