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Added 9 mins ago
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Manager, Client Success
GovAI
Waterloo, ON
- $100,000 to $130,000 CAD / year
- Full-time
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Added 9 mins ago
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VP, IT Infrastructure & Compliance
AIIM
Toronto, ON · Scarborough, ON
- Full-time
Experience operating controls for SOC 2 or a comparable assurance program and responding to enterprise client security requirements.
Added 10 mins ago
CE
Head Chef - Sweet Loretta
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Calgary, AB
- Full-time
…company image is always positively supported through remarkable client experiences with consistently high levels of…
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FG
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Victoria, BC
- Full-time
…deliver high-quality services. This role focuses on building client relationships, managing operations, and driving business…
Added 10 mins ago
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Bilingual HR Client Services Representative
J.D. Irving, Limited
Saint John, NB
- Full-time
The Bilingual HR Client Services Representative works as part of the HR Shared Services Team, located at our Head Office in Saint John, New Brunswick. This role provides superior customer…
Added 10 mins ago
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Vice President, Product Management
Sitero LLC
Mississauga, ON
- Full-time
Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus…
Added 10 mins ago
ST
Systems Administrator
Strides Toronto
Scarborough Bluffs Park, ON
- $66,912 to $77,919 CAD / year
- Contract
…treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child…
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Directeur de projet Hydro/Hydro Project Director
GE Vernova
Brossard, QC
- Full-time
Communication : Représente GE envers le client, contrôle et gère cette interface et cette relation. Gère les boucles de communication interne et externe.
Added 21 mins ago
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Salesforce Omnistudio Lead
Cognizant
Toronto, ON
- $70,000 to $120,000 CAD / year
- Full-time
As a Salesforce OmniStudio Tech Lead, you will make an impact by leading the design, development, and delivery of scalable Salesforce Industries solutions using OmniStudio and Salesforce…
Added 21 mins ago
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Registered Massage Therapist - Toronto (Join the Talent Pool!)
Myo
Toronto, ON
- Full-time
Deliver high-quality care to every client that walks through our door
Added 21 mins ago
BS
Oracle Fusion Redwood Functional Consultant
BULL-IT SOLUTIONS LTD
Toronto, ON
- Full-time
…documents content, completion and quality.• Assess readiness and lead the migration of existing Oracle Fusion pages, workflows, and navigation flows to the Redwood UI.• Configure core…
Added 21 mins ago
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Manager, Business Continuity & Operational Resilience - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Champion a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge
Added 21 mins ago
WI
Senior Project Management - Land Development
WSP in Canada
ON · Ontario, Canada
- Full-time
…Manager – Land Development & Municipal Engineering, you will lead high‑impact projects across Ontario, overseeing the full project lifecycle while building trusted client relationships,…
Added 21 mins ago
WI
Senior Project Engineer - Land Development
WSP in Canada
ON · Ontario, Canada
- Full-time
Lead transformative land development projects that help shape growing communities. As a Senior Project Engineer, Land Development, you will combine technical excellence, project leadership,…
Added 21 mins ago
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Senior Product Solutions Analyst
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Toronto, ON
- Full-time
Experience with enhancing client experience through personalized AI or predictive analytics
Added 21 mins ago
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- Full-time
Create project plan to help determine lead times and/or schedules to present to the client.
Added 21 mins ago
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Tangerine Advisor, Growth - Tangerine
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Toronto, ON
- Full-time
Using marketing and lead generation data, and through proactive prospecting outreach, seek out, identify and connect with existing Tangerine clients and prospects to build new client…
Added 21 mins ago
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Mainframe Technical Lead
Cognizant
Toronto, ON
- Full-time
Cognizant is seeking an experienced Mainframe Technical Lead to join our team supporting a leading banking client. This full-time position is based in Toronto, Ontario, Canada, and follows…
Added 21 mins ago
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Automation Lead – Quality Engineering
CGI
Toronto, ON
- Full-time
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.
Added 21 mins ago
AC
Administrateur·trice Stockage
ALTEN Canada
Montreal, QC · Greater Montreal Metropolitan Area
- $100,000 to $125,000 CAD / year
- Full-time
Pour soutenir la croissance de notre client dans le secteur finance de marché, ALTEN Canada recrute un·e Administrateur·trice Stockage dont le rôle sera de concevoir, supporter et optimiser…
Added 21 mins ago
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Digital Project Manager
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Toronto, ON
- Full-time
…that never gets noticed, has zero impact and is a waste of client budgets. We are here to change all that. When you truly embrace creativity as a competitive advantage, you will see it…
Added 21 mins ago
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Finance Project Manager
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…transformation team supporting the finance and tax functions of a BFSI client. You'll run PMO coordination, end-to-end finance process reviews, and automation…
Added 21 mins ago
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System Integrator
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Proven delivery as the lead integrator across multiple vendors through formal acceptance. Experience with HA/DR testing and backup solutions.
Added 21 mins ago
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Waterloo, ON
- Part-time
…independence in their homes and communities. You'll apply a client-centered approach to address physical, cognitive, social, emotional, and spiritual needs while building meaningful…
Added 21 mins ago
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Staff Device Program Manager
TCWGlobal
Richmond, BC
- $155,000 to $160,000 CAD / year
- Full-time
Our client is seeking an experienced Staff Device Program Manager to join its Device Engineering organization and lead complex hardware programs from early concept and design through…

Miratech

Senior Programmable Voice Engineer (CX Platform)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Programmable Voice Engineer to develop programmable voice capabilities, call control services, media processing, and API-driven communications infrastructure similar to Twilio and other CPaaS platforms. The role includes designing and building the voice platform powering next-generation customer experience solutions using technologies such as FreeSWITCH, Kamailio, SIP, WebRTC, Java, and Spring Boot. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Design and develop programmable voice services, APIs, and call-control capabilities for enterprise-scale communications platforms.
Build and extend voice infrastructure using FreeSWITCH, Kamailio, SIP, RTP, WebRTC, and related technologies.
Design and develop backend services and communication APIs using Java and Spring Boot to expose voice capabilities to internal and external applications.
Implement call routing, session management, media handling, carrier integrations, and voice traffic processing solutions.
Design highly available, scalable systems capable of handling large volumes of real-time communications traffic.Troubleshoot complex signaling, media, telephony, and call-quality issues across distributed environments.
Integrate voice services with contact center, routing, digital engagement, CRM, identity, and reporting platforms.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Deep hands-on expertise with FreeSWITCH and/or Kamailio, including call control, dial plans, media services, ESL, modules, and platform customization.
Experience building API-driven communication platforms, voice services, or CPaaS-style solutions.Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, session control, media handling, and telephony troubleshooting.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with OpenSIPS, Asterisk, Twilio, SignalWire, or comparable communications platforms.
Experience building routing engines, IVR platforms, voice bots, or omnichannel engagement services.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

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More about this job

Responsibilities

Design and build scalable programmable voice services, APIs, and call-control infrastructure, including routing, media processing, carrier integrations, and connections to CX and enterprise platforms. Define and uphold technical standards and non-functional requirements, troubleshoot complex voice issues, and collaborate with clients and cross-functional teams to guide delivery.

Requirements

Requires 8+ years of software engineering experience with substantial architecture and delivery ownership, deep hands-on expertise in FreeSWITCH and/or Kamailio, and strong knowledge of SIP, RTP, WebRTC, and telephony. Candidates should also have expert Java and Spring Boot experience, distributed systems and API design expertise, relational database experience, contact center platform knowledge, and strong communication skills.

Skills

FreeSWITCH
Kamailio
SIP
RTP
WebRTC
Java
Spring Boot
Microservices
REST APIs
Distributed Systems
API-First Design
Event-Driven Architecture
PostgreSQL
Contact Center Platforms
Call Routing
Telephony Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Programmable Voice
CPaaS
FreeSWITCH
Kamailio
SIP
RTP
WebRTC
Java
Spring Boot
Microservices
REST APIs
PostgreSQL
Call Control
Call Routing
Media Processing
Carrier Integrations
Contact Center
Customer Experience
Event-Driven Architecture
Distributed Systems
Cloud-Native Engineering
Kafka
RabbitMQ
Kubernetes
Jenkins
API Gateways
Observability
Genesys
Amazon Connect
AI-Assisted Software Development

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