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Added 6 mins ago
S
Director, Digital Experience Platforms
Sobeys
Mississauga, ON
- Full-time
…engineering delivery, operations, reliability, and evolution of all customer-facing digital experience platforms across Empire banners. This role leads the technology execution of web,…
Added 6 mins ago
ES
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 6 mins ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vernon, BC
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 6 mins ago
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VP, IT Infrastructure & Compliance
AIIM
Toronto, ON · Scarborough, ON
- Full-time
Avant Imaging & Integrated Media ULC (AIIM) provides customer communications, print, mail and fulfillment services to enterprise clients across Canada and the United States. Our clients…
Added 6 mins ago
AB
Business Development Manager
Aldermore Bank
Field, BC
- Full-time
…residential mortgage business and delivering an outstanding service to brokers across your region. You’ll spend time face to face with a dedicated panel of brokers, building trusted,…
Added 8 mins ago
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Shift Leader
Q2 Management
Woodstock, ON
- Full-time
A dedication to customer service and an "expert-level" of knowledge about clients
Added 8 mins ago
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Electrician
Innovative Group of Companies
Newmarket, ON
- Full-time
…day? Do you take pride in delivering quality work, solving technical challenges, and seeing a machine come to life from the ground up? If so, Mecsmart wants to hear from…
Added 8 mins ago
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Controls Programmer
Innovative Group of Companies
Newmarket, ON
- Full-time
Are you energized by solving complex technical challenges? Do you enjoy seeing your work move from concept to commissioning? Are you looking for an environment where no two projects are the…
Added 8 mins ago
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Product Guide - Seasonal
ARC'TERYX
Toronto, ON
- Part-time
- Temporary
You are passionate about delivering exceptional customer service
Added 8 mins ago
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Field Support Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 8 mins ago
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Master Data Analyst
The Redpath Group
Vaughan, ON
- Full-time
Ability to communicate ideas in both technical and user-friendly language.
Added 19 mins ago
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Manager, Business Continuity & Operational Resilience - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 19 mins ago
AE
Product Guide - Seasonal
Arc'teryx Equipment
Toronto, ON
- Full-time
You are passionate about delivering exceptional customer service
Added 19 mins ago
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Commercial Account Assistant
Cowan Insurance Group
Cambridge, ON
- Full-time
The successful candidate will provide administrative support on new and renewal accounts in partnership with Service Consultants to ensure client retention and timely customer service. You…
Added 19 mins ago
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Administrateur·trice Stockage
ALTEN Canada
Montreal, QC · Greater Montreal Metropolitan Area
- $100,000 to $125,000 CAD / year
- Full-time
…activité. Chez ALTEN Canada, nous offrons à chaque candidat·e un service entièrement personnalisé. Vous avez la possibilité d’exercer votre métier de façon indépendante ou permanente. Nous…
Added 19 mins ago
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Territory Manager (East Toronto)
MT Talent Solutions Inc.
Toronto, ON
- Full-time
…the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties…
Added 19 mins ago
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Jr. Projects Quotations-FR
Guillevin
Nanaimo, BC
- Full-time
…criteria from their manager; Take the necessary action to resolve customer service issues in a timely manner; follow up with the customer to ensure satisfaction; Maintain his technical…
Added 19 mins ago
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Technical Support Specialist
White Owl Family Office Group
Georgetown, ON
- Full-time
The Technical Support Specialist provides onsite and remote technical support for end-user hardware, software, workstations, and networking issues. The position provides customer-focused…
Added 19 mins ago
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Medical Imaging Installation Technician
TECHNOMED Medical Parts & Equipment(TEMPE)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…biomedical technology, industrial equipment, automotive, HVAC, field service, or similar technical fields are encouraged to…
Added 19 mins ago
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Service/Scheduling Coordinator
Onyx-Fire Protection Services Inc.
Mississauga, ON
- Full-time
The Service/Scheduling Coordinator is motivated, with a strong technical and administrative focus to coordinate compliance preventive maintenance and repairs for our clients while meeting…
Added 22 mins ago
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Help Desk Operator
AtkinsRéalis
Ottawa, ON
- Full-time
Join the Technical Services team supporting the Trillium Line Project. In this role, you will play a key part in maintaining the efficiency and reliability of transit operations by managing…
Added 22 mins ago
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Property Field Claims Manager
Allstate
Toronto, ON
- Full-time
Champion exceptional customer service through timely, fair, and efficient claim resolution, including support for escalated customer concerns.
Added 22 mins ago
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Beauty Advisor - The Cosmetic Company Store- Seasonal Part time - Richmond, BC
ELC Beauty LLC
Richmond, BC
- Part-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 22 mins ago
Mechanical Engineer
Enerflex Ltd
Calgary, AB
Review and interpret customer requirements, technical specifications and project scope for electric power projects.
Added 22 mins ago
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Client Executive, Fintech
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- Full-time
This Client Executive will act as a key client executive & partner of the sales team and is responsible for supporting customer engagement and growth in the FinTech Industry. This role will…

Miratech

Senior Programmable Voice Engineer (CX Platform)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Programmable Voice Engineer to develop programmable voice capabilities, call control services, media processing, and API-driven communications infrastructure similar to Twilio and other CPaaS platforms. The role includes designing and building the voice platform powering next-generation customer experience solutions using technologies such as FreeSWITCH, Kamailio, SIP, WebRTC, Java, and Spring Boot. It suits a senior engineer who can move confidently between architecture, code, delivery risk, non-functional requirements, and client-facing technical discussions.

Responsibilities:

Design and develop programmable voice services, APIs, and call-control capabilities for enterprise-scale communications platforms.
Build and extend voice infrastructure using FreeSWITCH, Kamailio, SIP, RTP, WebRTC, and related technologies.
Design and develop backend services and communication APIs using Java and Spring Boot to expose voice capabilities to internal and external applications.
Implement call routing, session management, media handling, carrier integrations, and voice traffic processing solutions.
Design highly available, scalable systems capable of handling large volumes of real-time communications traffic.Troubleshoot complex signaling, media, telephony, and call-quality issues across distributed environments.
Integrate voice services with contact center, routing, digital engagement, CRM, identity, and reporting platforms.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Deep hands-on expertise with FreeSWITCH and/or Kamailio, including call control, dial plans, media services, ESL, modules, and platform customization.
Experience building API-driven communication platforms, voice services, or CPaaS-style solutions.Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, session control, media handling, and telephony troubleshooting.
Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering.
Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with OpenSIPS, Asterisk, Twilio, SignalWire, or comparable communications platforms.
Experience building routing engines, IVR platforms, voice bots, or omnichannel engagement services.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

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More about this job

Responsibilities

Design and build scalable programmable voice services, APIs, and call-control infrastructure, including routing, media processing, carrier integrations, and connections to CX and enterprise platforms. Define and uphold technical standards and non-functional requirements, troubleshoot complex voice issues, and collaborate with clients and cross-functional teams to guide delivery.

Requirements

Requires 8+ years of software engineering experience with substantial architecture and delivery ownership, deep hands-on expertise in FreeSWITCH and/or Kamailio, and strong knowledge of SIP, RTP, WebRTC, and telephony. Candidates should also have expert Java and Spring Boot experience, distributed systems and API design expertise, relational database experience, contact center platform knowledge, and strong communication skills.

Skills

FreeSWITCH
Kamailio
SIP
RTP
WebRTC
Java
Spring Boot
Microservices
REST APIs
Distributed Systems
API-First Design
Event-Driven Architecture
PostgreSQL
Contact Center Platforms
Call Routing
Telephony Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Programmable Voice
CPaaS
FreeSWITCH
Kamailio
SIP
RTP
WebRTC
Java
Spring Boot
Microservices
REST APIs
PostgreSQL
Call Control
Call Routing
Media Processing
Carrier Integrations
Contact Center
Customer Experience
Event-Driven Architecture
Distributed Systems
Cloud-Native Engineering
Kafka
RabbitMQ
Kubernetes
Jenkins
API Gateways
Observability
Genesys
Amazon Connect
AI-Assisted Software Development

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