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Added 53 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 1 hour ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 1 hour ago
M
Senior Routing Engine Developer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 1 hour ago
E
Test Manager ISAC System Verification
Ericsson
Ottawa, ON
- Full-time
…organization embraces modern engineering practices including AI-enabled verification, CI/CD integration, and sustainable long-term test solutions designed for both current ISAC products and…
Added 1 hour ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 1 hour ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 2 hours ago
EG
Développeur(-euse) de logiciels sénior(e) (contenu) / Senior Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
- Full-time
Added 2 hours ago
S
AI Workflow & Operations Intern
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…of Global Sales Operations to design, test, and document AI-enabled workflows that improve efficiency, consistency, and insight across real sales processes. This is not a research role -…
Added 4 hours ago
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Senior Software Engineer
Fleetworthy
AB · Edmonton, AB
- Full-time
Senior-level full stack developer with Dev Lead Experience
Added 4 hours ago
DC
Vice President, Enterprise Data & Performance
Distress Centre Calgary
Calgary, AB
- Full-time
This is an exciting opportunity where you will provide executive oversight of our Contact Centre, lead our enterprise approach to data and analytics, and grow our Community Information…
Added 4 hours ago
DC
Mobile Response Coordinator
Distress Centre Calgary
Calgary, AB
- $53,000 to $55,000 CAD / year
- Full-time
- Temporary
The Mobile Response Coordinator reports to a Coordinated Entry Program (CEP) Team Lead. In this role, you will be responsible for coordinating access and response within the CEP at Safe…
Added 5 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 5 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 5 hours ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 5 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 5 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 6 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 6 hours ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
…organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since…
Added 6 hours ago
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Sales Specialist ( 13 Month Contract )
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
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Added 8 hours ago
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Manages overall operation of their area. Responsible to lead, guide, support and demonstrate ownership for the assigned area to ensure all targets / standards are met on an hourly, daily…
Added 9 hours ago
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Supervisor Production Coaldale
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Coaldale, AB
- Full-time
Manages overall operation of their area. Responsible to lead, guide, support and demonstrate ownership for the assigned area to ensure all targets / standards are met on an hourly, daily…
Added 9 hours ago
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Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
This role leads a high-performing embedded software team developing systems software and applications for advanced medical imaging and airway management devices. You will own the full…
Added 9 hours ago
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Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
We're looking for an experienced Embedded Software Engineering Manager to lead a team developing software for advanced medical devices. This is primarily a people leadership role with…
Added 9 hours ago
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Business Development Manager
Tavoron
Winnipeg, MB
- Full-time
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Miratech

Senior Routing Engine Developer (CX Platform)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time. Implement intelligent routing algorithms and ensure high availability, scalability, and performance across complex interaction workloads.

Requirements

Requires 8+ years of software engineering experience with expert-level proficiency in Java, Spring Boot, and distributed systems. Candidates must have hands-on experience with contact center or CX platforms and a deep understanding of API-first design and event-driven architecture.

Skills

Java
Spring Boot
Distributed systems
Microservices
Routing algorithms
Contact center platforms
API design
Event-driven architecture
Cloud-native technologies
PostgreSQL
Performance engineering
ACD concepts
Queue management
Skill-based routing
Transaction processing
Technical documentation

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility opportunities
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
Microservices
Distributed systems
Routing engine
Contact center
CX platform
ACD
API
PostgreSQL
Cloud-native
Event-driven architecture
Kafka
RabbitMQ
Kubernetes
Jenkins
FreeSWITCH
Kamailio
Genesys
NICE
Five9
Amazon Connect
Cisco
Avaya
WFM
Performance engineering
Scalability
High availability
Observability
Disaster recovery

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