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Added 11 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The successful candidate will support business and technical teams by analyzing business needs, documenting requirements, facilitating workshops, developing business cases, supporting Agile…
Added 11 mins ago
O
Sr. Practice Consultant-Public Cloud
OnX
Toronto, ON
- Full-time
OnX has helped organizations across Canada solve complex technology challenges - combining deep technical expertise with local insight and long-term client relationships. OnX's capabilities…
Added 11 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The successful candidate will support business and technical teams by analyzing business needs, documenting requirements, facilitating workshops, developing business cases, supporting Agile…
Added 11 mins ago
IB
Senior Manager, Admissions and Enrolment
International Business University
Toronto, ON
- Full-time
Lead the modernization and digital transformation of admissions, enrolment, and student records systems to improve efficiency, automation, data integrity, and service delivery.
Added 13 mins ago
B
Senior Manager-PM Quality Assurance
BMO
Toronto, ON · YNG
- Full-time
Shape the future of Quality Engineering and help deliver exceptional digital experiences for Blue Rewards customers.
Added 13 mins ago
Application Architect Core HR
Scotiabank
Toronto, ON
As an Architect, you will be at the forefront of shaping the digital employee experience. Your mission is to architect and deliver scalable, secure, and forward-thinking solutions that…
Added 13 mins ago
S
Business Center Practice Leader
Stantec
Edmonton, AB
- Full-time
Support the Regional Delivery Leader (RDL) with oversight of project delivery, QAQC, discipline excellence and technical quality, documents quality and best practices in the execution of…
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Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
We're looking for a senior, hands-on technical architect - someone with deep Financial Services Cloud implementation experience who still configures, codes, and builds, not just designs on…
Added 28 mins ago
MN
Construction Technology Platform Manager - Material Planning & Purchasing
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
Assess product releases and technology changes for operational, technical, training, governance, integration, and data impacts, then lead testing and rollout readiness.
Added 28 mins ago
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Construction Technology Platform Manager - Pipeline & Pursuits
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
Assess vendor roadmaps, releases, and technology changes for operational, technical, training, governance, integration, and data impacts, then lead testing and rollout readiness.
Added 43 mins ago
Senior Security Architect (6 Month Term)
Payments Canada
Ottawa, ON · Toronto, ON
Lead the development of reusable security reference architectures and design patterns to accelerate the delivery of secure systems across the IT organization.
Added 43 mins ago
Facilities Lead - 12 Month Contract (Facilities)
The Globe and Mail
Toronto, ON
The Facilities Lead is responsible for overseeing facilities operations and maintenance to support a safe, efficient, and productive working environment for employees. The role coordinates…
Added 43 mins ago
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Technology Strategy & Transformation, Senior Associate
PwC
Vancouver, BC · Victoria, BC
- Full-time
Exposure to one or more relevant technology domains, such as cloud, data, artificial intelligence, GenAI, digital, infrastructure, technology architecture, automation, software delivery,…
Added 57 mins ago
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Technical Consultant I
Worley
Calgary, AB · Edmonton, AB
- Full-time
…with 3-8 years of experience who is looking to expand their technical expertise while developing consulting, client engagement, and project delivery…
Added 1 hour ago
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Product Manager, Rewards Strategy & Partnership
Infotek Consulting Inc.
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Lead delivery of integrations connecting the platform to the broader service ecosystem, including customer SSO and integrations with third-party service providers.
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Vice President Human Resources
Napoleon
Barrie, ON
- Full-time
Lead enterprise workforce planning to ensure organizational capability supports future business needs.
Added 1 hour ago
Senior Manager, Admissions and Enrolment
International Business University
Toronto, ON
Lead the modernization and digital transformation of admissions, enrolment, and student records systems to improve efficiency, automation, data integrity, and service delivery.
Added 1 hour ago
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Cyber Security Analyst
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
…care for all. The Royal College partners and collaborates to lead the evolution of specialty medical education and standards; support specialist physicians, learners and teams to…
Added 1 hour ago
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Senior Director, Program Delivery
Royal Bank of Canada
Toronto, ON
- Full-time
As a member of RBC Borealis AI, reporting to the VP, Solutions Engineering & Delivery, the Senior Director, Program Delivery will lead the strategic planning, execution, and governance of…
Added 1 hour ago
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Purchasing Specialist
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Ottawa, ON
- Full-time
The Purchasing Specialist supports successful project delivery by coordinating procurement planning, technical sourcing, purchasing, and procurement tracking. The role works closely with…
Added 2 hours ago
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Victoria, BC
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The CIS is the liaison between Professional Practice, Digital Health/Information Management, clinical operations leaders, users (staff and clinicians) and other groups and utilizes their…
Added 2 hours ago
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Senior Business Analyst
Top Recruitment
Toronto, ON
- Contract
We're seeking an experienced Senior Business Analyst to join a large public sector client on a series of digital and IT initiatives. You'll act as the bridge between business stakeholders…
Added 3 hours ago
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Job ID #32266: Manager, Vacant Unit Tax & General Revenue
City of Hamilton
Hamilton, ON
- Full-time
…and implementation of opportunities for process automation, digital service delivery, system enhancements, data analytics and other technologies that improve efficiency, internal controls…
Added 4 hours ago
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Sr. Developer - Application Development JAVA N 4B
BrightClaim
AB
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
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Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Miratech

Senior Routing Engine Developer (CX Platform)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

More about this job

Responsibilities

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time. Implement intelligent routing algorithms and ensure high availability, scalability, and performance across complex interaction workloads.

Requirements

Requires 8+ years of software engineering experience with expert-level proficiency in Java, Spring Boot, and distributed systems. Candidates must have hands-on experience with contact center or CX platforms and a deep understanding of API-first design and event-driven architecture.

Skills

Java
Spring Boot
Distributed systems
Microservices
Routing algorithms
Contact center platforms
API design
Event-driven architecture
Cloud-native technologies
PostgreSQL
Performance engineering
ACD concepts
Queue management
Skill-based routing
Transaction processing
Technical documentation

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility opportunities
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
Microservices
Distributed systems
Routing engine
Contact center
CX platform
ACD
API
PostgreSQL
Cloud-native
Event-driven architecture
Kafka
RabbitMQ
Kubernetes
Jenkins
FreeSWITCH
Kamailio
Genesys
NICE
Five9
Amazon Connect
Cisco
Avaya
WFM
Performance engineering
Scalability
High availability
Observability
Disaster recovery

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