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Added 11 mins ago
ES
Senior Program Manager – AI Security Research
Epsilon Solutions Ltd.
Toronto, ON
- Contract
We are seeking a Senior Technical Program Manager – AI Security Research to lead and coordinate highly technical cybersecurity research and engineering programs. The ideal candidate will…
Added 13 mins ago
NI
Java, Angular/ReactJS Senior Developer
Nityo Infotech
Toronto, ON
- Contract
Lead the technical(backend/frontend) design, development, and implementation of software solutions.
Added 15 mins ago
A
AI Native Developer (Agentic / Applied)
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
…stack. You will work directly with client development teams, lead technical design sessions, and build reusable patterns and accelerators that scale beyond individual…
Added 15 mins ago
A
AI Native Solutions Lead (Agentic / Applied)
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
As an AI Solutions Lead (Agentic/Applied), you will design, build, and deploy production-grade agentic AI systems across the full enterprise technology stack. You will work directly with…
Added 15 mins ago
A
AI Native Development Lead - Reinvention Center
Accenture
Mississauga, ON · Montreal, QC
- Full-time
An AI Native Development Lead with experience building cloud-native solutions, and deep expertise in designing and deploying agentic systems, especially for enterprise environments. You are…
Added 15 mins ago
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Product Manager
Priceline
Toronto, ON
- Full-time
You'll lead product for the Packages Book & Service team, which owns everything that happens once a customer selects their package: the checkout experience, the behind-the-scenes booking…
Added 41 mins ago
D
Consultant or Senior Consultant Product Engineering & Development
Deloitte
Toronto, ON
- Full-time
development tools. You will lead complex technical deliverables across the software development lifecycle,
Added 41 mins ago
LI
WebMethods Developer
LanceSoft, Inc.
Toronto, ON
- Contract
…demonstrated ability to facilitate requirements gathering sessions, lead technical discussions, document solution designs, and communicate effectively with both technical and business…
Added 1 hour ago
AI
React Native- Lead
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking a Senior/Lead React Native Engineer with 8+ years of mobile engineering and 5+ years of production React Native experience.Strong expertise in React Native 0.76+, New…
Added 1 hour ago
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Staff Software Engineer - Capital One Travel Tech - Full-stack
Capital One
Toronto, ON
- Full-time
Act as a tech lead developer owning technical design and development of cross-functional, multi-platform, fault tolerant application systems
Added 1 hour ago
CO
Principal Associate, Software Engineering
Capital One
Toronto, ON
- Full-time
…in hand with tech and business leaders to shape the future technical direction of Card Tech and…
Added 1 hour ago
UT
Solutions Architect # 26-25245
US Tech Solutions
Fredericton, NB
- $90 to $95 CAD / hour
- Contract
…project managers, business analysts, database teams, and other technical resources to translate business requirements into scalable and secure technology…
Added 1 hour ago
RS
Manager, Engineering - RMJ (AI Accelerated)
Redwood Software
Toronto, ON
- $135,000 to $160,000 CAD / year
As Software Development Manager, Redwood Automation Platform, you will lead multiple development teams and you’ll report to the Head of Engineering for Redwood’s core product platform at…
Added 1 hour ago
GitHub AI Consultant
Lantern
Edmonton, AB
As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support…
Added 2 hours ago
L
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
The technical scope includes building effective automated test suites, remediating security vulnerabilities, performing dependency and reachability analysis, upgrading Java and NPM…
Added 2 hours ago
C
Junior Developer Co-op
Convverge
Calgary, AB
- Full-time
…each other to deliver. We're passionate problem solvers who lead with quality, not just in what we build, but in how we work together and with our…
Added 2 hours ago
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Consultant Conversion - Lead Software Eng : Job Level - Vice President
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking someone to join our team as a Lead Software Developer to design and deliver scalable credit risk solutions across large-scale distributed computing platforms supporting…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
Senior Manager, Software Development (Mobile Application)
Scotiabank
Toronto, ON
With many years of technology experience, lead, coach and continuously advance the capabilities of the technology team ensuring we are identifying and building future technology skills &…
Added 3 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and…
Added 3 hours ago
Forward Deployed Engineer, Application & Infrastructure - Technology Strategy & Transformation
EY
Toronto, ON
Lead or support application modernization, cloud transformation, platform engineering, and infrastructure-modernization initiatives.
Added 3 hours ago
M
Guidewire ClaimCenter Developer
Maarut
Montréal-Est, QC · Montreal /Quebec, Quebec
- Contract
intermediate/senior contributor level, not technical leadership. A Java, Spring
Added 3 hours ago
SI
Senior Developer
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
Own technical quality: establish coding standards, lead code reviews, and champion test automation practices
Added 3 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
Use languages such as Python, Java, Golang, or JavaScript/TypeScript to implement APIs, data services, and lightweight UIs that expose data in a usable way to agents, managers, and…
Added 3 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Miratech

Senior Routing Engine Developer (CX Platform)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

More about this job

Responsibilities

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time. Implement intelligent routing algorithms and ensure high availability, scalability, and performance across complex interaction workloads.

Requirements

Requires 8+ years of software engineering experience with expert-level proficiency in Java, Spring Boot, and distributed systems. Candidates must have hands-on experience with contact center or CX platforms and a deep understanding of API-first design and event-driven architecture.

Skills

Java
Spring Boot
Distributed systems
Microservices
Routing algorithms
Contact center platforms
API design
Event-driven architecture
Cloud-native technologies
PostgreSQL
Performance engineering
ACD concepts
Queue management
Skill-based routing
Transaction processing
Technical documentation

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility opportunities
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
Microservices
Distributed systems
Routing engine
Contact center
CX platform
ACD
API
PostgreSQL
Cloud-native
Event-driven architecture
Kafka
RabbitMQ
Kubernetes
Jenkins
FreeSWITCH
Kamailio
Genesys
NICE
Five9
Amazon Connect
Cisco
Avaya
WFM
Performance engineering
Scalability
High availability
Observability
Disaster recovery

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