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Added 3 mins ago
TH
Caissier(ère) principal(e) (temps partiel)
The Home Depot
Saint-Jérôme, QC
- Part-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
Head Cashier: Full Time - NANAIMO
The Home Depot
Nanaimo, BC
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
Chef(fe) cassier(ère) de l'avant du magasin (temps plein)
The Home Depot
Canada
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
Caissier(ère) principal(e) (temps plein)
The Home Depot
Laval, QC
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
Head Cashier Full-Time - 7180 Winnipeg North
The Home Depot
Winnipeg, MB
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
Head Cashier Part Time - BRANTFORD
The Home Depot
Brantford, ON
- Part-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
NIGHT OPERATIONS ASSISTANT STORE MANAGER- BRADFORD STORE
The Home Depot
Canada
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
Tool Rental Technician: Full Time - BEACON HILL
The Home Depot
Canada
- Full-time
Lead Rental Technicians are responsible for fostering a culture of customer service & support and should GET involved with TRC associates to provide the solutions our rental customers need…
Added 3 mins ago
TH
Head Cashier: Full Time - COQUITLAM
The Home Depot
Coquitlam, BC
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
Spécialiste en Protection des Ressources - Temps Plein
The Home Depot
Canada
- Full-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 3 mins ago
TH
Head Cashier Part Time - 7050 Spruce Grove
The Home Depot
Spruce Grove, AB
- Part-time
…an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your…
Added 20 mins ago
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Associé aux ventes internes II - Inside Sales Associate II
Resideo
Montreal, QC · LACHINE, QUEBEC
- Full-time
ADI is North America’s leading wholesale distributor of security and low-voltage products. We are passionate about helping customers prosper in this exciting and growing marketplace. We…
Added 34 mins ago
M
Cloud & AI Solution Engineer
Microsoft
Toronto, ON
- Full-time
You will collaborate across teams to deliver impactful solutions that enhance agility, reduce costs, and unlock value through AI-powered infrastructure.
Added 34 mins ago
M
Innovative Data Platform Solution Engineer
Microsoft
Toronto, ON
- Full-time
Lead hands-on engagements - hackathons and architecture workshops - to accelerate adoption of Microsoft’s cloud platforms.
Added 1 hour ago
IF
Gestionnaire principal de la location/Senior Manager Rental
Impact Fulfillment Services
Montreal, QC
- Full-time
Depuis près de 100 ans, Ryder fournit à ses clients du monde entier des solutions intégrées de transport, de logistique et de gestion de la chaîne d'approvisionnement qui optimisent leurs…
Added 1 hour ago
E
Manager, Application Support - 26384
Enverus
Calgary, AB
- Full-time
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power…
Added 2 hours ago
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Press Operator
Novolex
Orangeville, ON
- Full-time
…We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000…
Added 2 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 2 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
…cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and operational business processes. You will use Java and Spring Boot to develop scalable backend…
Added 2 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is…
Added 2 hours ago
M
Senior Routing Engine Developer (CX Platform)
Miratech
Canada
- Full-time
…systems and microservices architectures, REST APIs, persistence, security, testing, and performance…
Added 3 hours ago
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Test Manager ISAC System Verification
Ericsson
Ottawa, ON
- Full-time
…from the ground up to ensure the quality, performance, and customer readiness of this next-generation product…
Added 3 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
…cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and operational business processes. You will use Java and Spring Boot to develop scalable backend…
Added 3 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is…

Miratech

Senior Routing Engine Developer (CX Platform)

Canada

Full-time

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Job details

Job type: Full-time
Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time. Implement intelligent routing algorithms and ensure high availability, scalability, and performance across complex interaction workloads.

Requirements

Requires 8+ years of software engineering experience with expert-level proficiency in Java, Spring Boot, and distributed systems. Candidates must have hands-on experience with contact center or CX platforms and a deep understanding of API-first design and event-driven architecture.

Skills

Java
Spring Boot
Distributed systems
Microservices
Routing algorithms
Contact center platforms
API design
Event-driven architecture
Cloud-native technologies
PostgreSQL
Performance engineering
ACD concepts
Queue management
Skill-based routing
Transaction processing
Technical documentation

Benefits

Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility opportunities
Internship opportunities

Visa sponsorship

Not detected in the job text

Keywords

Java
Spring Boot
Microservices
Distributed systems
Routing engine
Contact center
CX platform
ACD
API
PostgreSQL
Cloud-native
Event-driven architecture
Kafka
RabbitMQ
Kubernetes
Jenkins
FreeSWITCH
Kamailio
Genesys
NICE
Five9
Amazon Connect
Cisco
Avaya
WFM
Performance engineering
Scalability
High availability
Observability
Disaster recovery

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