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Added 37 mins ago
1
Marketing Technology Lead Developer
1-800-GOT-JUNK?
Vancouver, BC · Toronto, ON
- Full-time
Analytics & Growth Stack Integration: Maintain seamless data flow between front-end web properties and backend marketing solutions (Google Tag Manager, HubSpot, Salesforce, etc.), ensuring…
Added 53 mins ago
T
Senior Technology Architect – Oracle Database & Middleware
ThoughtStorm
Toronto, ON
- Contract
Hiring: Senior Technology Architect – Oracle Database & Middleware
Added 1 hour ago
O
Associate Director, Process Engineering
OMERS
Toronto, ON · Head Office Toronto
- Full-time
This is an opportunity to play a leading role in shaping how work gets done across OMERS. As part of the Data and Technology team, the Associate Director, Process Engineering will lead the…
Added 2 hours ago
CI
Principal Architect
Camis Inc
Guelph, ON
- Full-time
…North America, Camis is dedicated to delivering innovative solutions that make it easier for visitors to discover, book, and enjoy the most beautiful…
Added 3 hours ago
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Senior Technology Architect
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking a Senior Technology Architect with strong expertise in Oracle Database, IBM TRIRIGA, WebSphere, ODI, SQL Server, Hadoop, Linux/Unix, and enterprise infrastructure…
Added 4 hours ago
Senior Product Marketing Manager, Marketing & Operations Audiences
Asana
Vancouver, BC
…and inspire current ones to grow with us. We're looking for a Senior Product Marketing Manager to join our Solutions and Audience Marketing team in Vancouver to own how Asana shows up to…
Added 4 hours ago
Senior Product Marketing Manager, IT and AI Transformation
Asana
Vancouver, BC
…and inspire current ones to grow with us. We’re looking for a Senior Product Marketing Manager to join our Audience Marketing team in Vancouver to own how Asana shows up to CIOs, digital…
Added 5 hours ago
ES
Salesforce Consultant
Epsilon Solutions Ltd.
Toronto, ON
- Contract
We are looking for a Senior Salesforce Consultant to provide domain, technical and architectural depth on a capability assessment for a large enterprise client. You will evaluate how the…
Added 6 hours ago
MF
Staff Software Engineer
Magnet Forensics
Canada
- Full-time
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard…
Added 6 hours ago
Senior Lead Systems Engineer
Braze
Toronto, ON
We're looking for a Senior Lead Systems Engineer who's passionate about building the next generation of enterprise technology through automation, software engineering, AI, and intelligent…
Added 6 hours ago
AC
Principal Presales Solutions Architect
Adastra Corporation
Markham, ON
- Full-time
Adastra Canada is looking for a well-rounded senior architect to lead the technical side of our pursuits turning an ambiguous client problem into an architecture, a delivery approach, and a…
Added 6 hours ago
A
Solutions Architect
Altis
Toronto, ON · Greater Toronto Area, Canada
- $88 to $100 CAD / hour
- Contract
Bachelor's degree in a related field or equivalent experience. TOGAF, Azure Solutions Architect Expert, or recent architecture certifications preferred.
Added 7 hours ago
M
Senior Data Architect
Miratech
Toronto, ON · North York, ON
- Full-time
This role suits a hands-on Senior or Lead Data Architect who can turn complex reporting requirements into robust, auditable data solutions and explain architectural trade-offs to both…
Added 18 hours ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This role suits a hands-on Senior or Lead Data Architect who can turn complex reporting requirements into robust, auditable data solutions and explain architectural trade-offs to both…
Added 18 hours ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This role suits a hands-on Senior or Lead Data Architect who can turn complex reporting requirements into robust, auditable data solutions and explain architectural trade-offs to both…
Added 19 hours ago
I
Principal Data Architect, FSI
Infostrux
Toronto, ON
- Full-time
…health, gaming, and retail, we design and deliver scalable data solutions that enable faster, smarter, data-driven decisions. And as proud recipients of the Great Place to Work®…
Added 19 hours ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
As a Data Governance Architect at Infostrux, you will own the delivery of a data governance workstream from end to end, leading a team of data governance associates, specialists, and…
Added 21 hours ago
MC
Senior Enterprise Information Data Architect (35902)
Myticas Consulting
Canada
- Contract
Senior Enterprise Information / Data Architect
Added 21 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Architect secure, reliable and scalable infrastructure solutions aligned with client requirements.
Added 21 hours ago
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Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
Myticas Consulting is seeking an experienced Solutions Architect for a long-term consulting engagement supporting a major digital transformation program within the financial services…
Added 1 day ago
A
Senior Python Developer
Ampliwork
Brossard, QC
- Full-time
Cross-Functional Collaboration: Partner closely with Data Science, DevOps, Product, and Pre-Sales teams to architect and ship scalable solutions.
Added 1 day ago
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Senior Python Developer
Ampliwork
Montreal, QC
- Full-time
Cross-Functional Collaboration: Partner closely with Data Science, DevOps, Product, and Pre-Sales teams to architect and ship scalable solutions.
Added 2 days ago
KG
Senior Data Center Network Engineer
K&K Global Talent Solutions INC.
Quebec, QC
- Full-time
We are seeking an expert-level Senior Data Center Network Engineer to own the design, deployment, implementation, and advanced escalation support of our enterprise-scale data center…
Added 2 days ago
O
Cloud Network Architect
OnX
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Enterprise networking environments including Data Centre, Campus, and Cloud/Hybrid networks (AWS, Azure, GCP) including virtual networks (VPC/VNet), subnets, routing, and segmentation
Added 2 days ago
PC
Senior Cloud Platform Lead, Senior Manager
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
Architect and manage hybrid and multi-cloud networking solutions, ensuring secure and efficient connectivity.

Miratech

Senior Technical Architect, Genesys Cloud

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 23, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Genesys Cloud CX Solution Designer to design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.

You will own end-to-end technical solution design across a large-scale enterprise contact centre platform in a highly regulated environment. Acting as a trusted technical leader, you will partner with program managers, engineering teams, vendors and business stakeholders to create scalable, resilient, secure and future-ready solutions, covering integrations with APIs, internal applications, external platforms, data services, security controls and regulatory requirements.

This role requires practical, hands-on implementation expertise, not simply familiarity with contact centre tools.

Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Responsibilities:

Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.
Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach.
Translate business needs into clear, scalable, secure and supportable contact centre designs.
Own solution designs across core services, including IVR and self-service, call routing, call recording, workforce management and agent desktop technologies.
Design Genesys Cloud CX solutions and integrations across internal and external applications.
Define how Genesys Cloud CX APIs are consumed, and how the platform consumes APIs exposed by other enterprise systems.
Provide architectural direction for integrations involving CRM, analytics platforms, data services and middleware.
Build security, privacy, risk and regulatory compliance requirements into solution designs.
Work closely with delivery partners and vendors to oversee implementation and keep it aligned with the approved design.
Act as a senior design authority, reviewing and influencing technical decisions across programs.
Maintain traceability between business objectives, requirements, solution components and delivered functionality.
Produce clear, well-structured solution design documentation and present recommendations to technical and non-technical audiences.

Qualifications

5+ years of experience in solution design or solution architecture for contact centre technology; hands-on Genesys Cloud CX experience is strongly preferred.
Strong understanding of contact centre technologies and business processes, including IVR, call routing, call recording, quality monitoring, workforce management and agent desktop solutions.
Experience designing and delivering API-based integrations across enterprise systems, including CRM, analytics, data services, internal applications and external platforms.
Strong understanding of backend integrations, enterprise dependencies, security and regulatory compliance in complex environments.
Proven ability to translate business requirements into scalable, resilient, secure and supportable solution designs.
Ability to take loosely defined business ideas, ask the right questions and guide stakeholders toward an effective technical solution.
Strong delivery track record, carrying solutions from early design through implementation.
Highly self-sufficient and mature, comfortable operating in complex enterprise environments.
Excellent communication and leadership skills, with the ability to engage business stakeholders, senior leaders, vendors, and technology and delivery teams.

Nice to have:

Experience designing solutions for large-scale contact centres in banking, financial services, insurance or another highly regulated institution.
Experience delivering AI-enabled contact centre solutions, including conversational AI, voicebots, chatbots and intent-based routing.
Experience with Google integrations or other cloud-based AI services in a contact centre environment.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead the end-to-end solution design for contact centre initiatives within a complex banking ecosystem. Partner with stakeholders to translate business needs into scalable, secure, and resilient technical architectures.

Requirements

Requires 5+ years of experience in solution design or architecture for contact centre technology, with strong preference for hands-on Genesys Cloud CX expertise. Must possess the ability to design API-based integrations and navigate regulatory compliance in complex enterprise environments.

Skills

Genesys Cloud CX
Solution architecture
Contact centre technology
API integration
IVR design
Call routing
Workforce management
Technical leadership
System design
Regulatory compliance
CRM integration
Data services
Middleware
Security controls
Cloud services

Benefits

Health insurance
Relocation program
Professional development
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Solution Architecture
Contact Centre
Banking
API
IVR
Call Routing
Workforce Management
CRM
Middleware
Security
Regulatory Compliance
Cloud Computing
Digital Transformation
Enterprise Architecture
System Integration
Analytics
Conversational AI
Voicebots
Chatbots
Intent-based Routing
Google Integrations
Technical Leadership
Solution Design
Scalability
Resilience
Data Services
Agent Desktop
Quality Monitoring
Consulting

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