Jobs in Canada

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Added 14 mins ago
A
Développeur / C# Developer
Actalent
Brossard, QC
- $45 to $65 CAD / hour
- Contract
Prioriser les fonctionnalités et optimiser les solutions pour offrir la meilleure expérience utilisateur possible.
Added 14 mins ago
TC
Total Rewards Specialist
The CSL Group Inc.
Montreal, QC
- Full-time
Experience Our Anchor Days: offering flexible work hours and freedom to work from home up to 2 days per week to help fit your lifestyle
Added 14 mins ago
SC
Sales Consultant Trainee
Sysco Canada Inc.
AB · Edmonton, AB
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 14 mins ago
BB
Associé(e) aux ventes - Mobile (Temps plein) / Mobile Sales Associate (Full Time)
Best Buy Canada
Canada
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 14 mins ago
A
Sales Operations Analyst, Custom-Pak®
Alcon
Mississauga, ON
- $25 to $40.5 CAD / hour
- Full-time
…boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before.…
Added 14 mins ago
R
Assembly Manager, Operations
RTX
Midland, ON
- Full-time
Qualifications You Must Have:
Added 14 mins ago
EB
Key Holder - Jo Malone London - Parttime - Pacific Centre - Vancouver, BC
ELC Beauty LLC
Vancouver, BC
- Part-time
If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long…
Added 14 mins ago
EB
Assistant Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Full-time
Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
Added 14 mins ago
SB
05657 Inside Sales
Sally Beauty Holdings
Oakville, ON
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 14 mins ago
W
Union Warehouse Associate (Night Shift)
Wesco
Mississauga, ON
- Full-time
Shift: Night shifts 11:30pm-8am- Sunday 11:30pm to 8am Friday
Added 14 mins ago
Multi Store Manager
EssilorLuxottica Group
Mississauga, ON
…and is responsible for their store sets business performance, customer experience, talent management and development, and flawless execution of the retail operations and brand…
Added 14 mins ago
Branch Manager - Tillicum Mall (Victoria)
Coast Capital Savings
Victoria, BC
We’re looking for a community driven leader to give direction, guidance and coaching to the Branch employees to continue providing and enhancing execeptional service for our members. As…
Added 15 mins ago
D
Lab Assistant Specimen Processing
Dynacare
London, ON
- Contract
Experience providing exceptional, professional customer focused service in a demanding and frequently changing environment
Added 15 mins ago
Senior Data Scientist
Celestica International LP
Toronto, ON
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply…
Added 15 mins ago
AE
Aerie - Merchandise Leader (Part-Time)
American Eagle Outfitters
Brossard, QC
- Part-time
You have a passion for merchandising: You support driving an outstanding guest experience in partnership with the Merchandising Team Leader by ensuring your store is always representative…
Added 29 mins ago
Sanitor
Ventura Foods
Toronto, ON
All other work as assigned by Supervisor or Team Leader.
Added 29 mins ago
Senior Manager, Culinary (12 Month Contract)
HelloFresh
Toronto, ON
Ability to work on-site 5 days per week and available for the full 12-month contract term
Added 30 mins ago
M
Senior Technical Architect, Genesys Cloud (Relocation to Toronto)
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 30 mins ago
Sr Staff Advanced Package Design Engineer - 18918
Synopsys
Mississauga, ON
…semiconductor challenges. With more than a decade of hands-on experience in package and interposer design, you possess a deep understanding of the latest advancements in 3DIC and…
Added 30 mins ago
B
Senior Cybersecurity Operations Analyst
BRP
Valcourt, QC
- Full-time
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt,…
Added 30 mins ago
AI
Outside Sales Representative
American Iron and Metal
Ottawa, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 44 mins ago
SC
Security Guard - Full Time and Part Time (Distillery and Energy Sites)
Securitas Canada
Windsor, ON
- Full-time
- Part-time
Candidates must have a G class drivers licence due to site requirements for company vehicle use
Added 44 mins ago
N
Offset Pressman/Heidelberg Press Operator
Newprint
Ottawa, ON
- $35.1 to $42 CAD / hour
- Contract
Since 1990, Newprint™ has been a leader in printing and packaging solutions. We're passionate about delivering high-quality products and exceptional customer service. In addition to…
Added 44 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Drummondville, QC
You have previous team management experience in a retail environment;
Added 44 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Mont-Royal, QC · VILLE MONT-ROYAL, QC
You have previous team management experience in a retail environment;

Miratech

Senior Technical Architect, Genesys Cloud (Relocation to Toronto)

Toronto, ON, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Genesys Cloud CX Solution Designer to design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.

You will own end-to-end technical solution design across a large-scale enterprise contact centre platform in a highly regulated environment. Acting as a trusted technical leader, you will partner with program managers, engineering teams, vendors and business stakeholders to create scalable, resilient, secure and future-ready solutions, covering integrations with APIs, internal applications, external platforms, data services, security controls and regulatory requirements.

This role requires practical, hands-on implementation expertise, not simply familiarity with contact centre tools.

Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Responsibilities:

Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.
Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach.
Translate business needs into clear, scalable, secure and supportable contact centre designs.
Own solution designs across core services, including IVR and self-service, call routing, call recording, workforce management and agent desktop technologies.
Design Genesys Cloud CX solutions and integrations across internal and external applications.
Define how Genesys Cloud CX APIs are consumed, and how the platform consumes APIs exposed by other enterprise systems.
Provide architectural direction for integrations involving CRM, analytics platforms, data services and middleware.
Build security, privacy, risk and regulatory compliance requirements into solution designs.
Work closely with delivery partners and vendors to oversee implementation and keep it aligned with the approved design.
Act as a senior design authority, reviewing and influencing technical decisions across programs.
Maintain traceability between business objectives, requirements, solution components and delivered functionality.
Produce clear, well-structured solution design documentation and present recommendations to technical and non-technical audiences.

Qualifications

5+ years of experience in solution design or solution architecture for contact centre technology; hands-on Genesys Cloud CX experience is strongly preferred.
Strong understanding of contact centre technologies and business processes, including IVR, call routing, call recording, quality monitoring, workforce management and agent desktop solutions.
Experience designing and delivering API-based integrations across enterprise systems, including CRM, analytics, data services, internal applications and external platforms.
Strong understanding of backend integrations, enterprise dependencies, security and regulatory compliance in complex environments.
Proven ability to translate business requirements into scalable, resilient, secure and supportable solution designs.
Ability to take loosely defined business ideas, ask the right questions and guide stakeholders toward an effective technical solution.
Strong delivery track record, carrying solutions from early design through implementation.
Highly self-sufficient and mature, comfortable operating in complex enterprise environments.
Excellent communication and leadership skills, with the ability to engage business stakeholders, senior leaders, vendors, and technology and delivery teams.

Nice to have:

Experience designing solutions for large-scale contact centres in banking, financial services, insurance or another highly regulated institution.
Experience delivering AI-enabled contact centre solutions, including conversational AI, voicebots, chatbots and intent-based routing.
Experience with Google integrations or other cloud-based AI services in a contact centre environment.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

Lead the end-to-end solution design for contact centre initiatives within a complex banking ecosystem. Partner with stakeholders to translate business needs into scalable, secure, and resilient technical architectures.

Requirements

Requires 5+ years of experience in solution design for contact centre technology, with strong hands-on expertise in Genesys Cloud CX. Candidates must demonstrate proficiency in API-based integrations and navigating regulatory compliance in complex enterprise environments.

Skills

Genesys Cloud CX
Solution architecture
Contact centre technology
API integration
IVR
Call routing
Workforce management
Technical leadership
System design
Regulatory compliance
CRM integration
Data services
Middleware
Security controls
Cloud services

Benefits

Health insurance
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Solution Architecture
Contact Centre
Banking
API
IVR
Call Routing
Workforce Management
CRM
Middleware
Data Services
Security
Regulatory Compliance
Cloud Computing
Enterprise Systems
Digital Transformation
Technical Leadership
System Integration
Conversational AI
Voicebots
Chatbots
Google Integrations
Financial Services
Insurance
Solution Design

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Jobs in Canada