Jobs in Canada

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Added 14 mins ago
AC
Co-op Accountant, Assurance and Accounting (January 2028)
ACCA Careers
Sarnia, ON
- Temporary
Customer service and/or client service experience is considered an asset
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I
Staff Customer Experience Professional - Growth & Retention
Intuit
Toronto, ON
- Full-time
Intuit has embraced a hybrid working model and this role will be based out of our Toronto office 3 days per week
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AB - Central Kitchen - Hot Kitchens - Cook Kitchens
Sobeys
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Work night shifts and weekends as required · Must have previous food experience
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RC
Data and Analytics Technical Manager
RSM Canada
Toronto, ON
- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…
Added 14 mins ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
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Associate, Investment Services
LetkoBrosseau
Toronto, ON
- Full-time
…set of investment solutions to a domestic and international customer base. We believe our business-minded, fundamental research approach, strong ethical culture and client-first fiduciary…
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BC
Principal Electrical Engineer for Energy, Mining, and Industrial
BBA Consultants
Vancouver, BC
- Full-time
Maintain and grow business relationships and the quality of BBA’s professional services
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RC
Oracle NetSuite Customer Success Manager
RSM Canada
Vancouver, BC
- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…
Added 14 mins ago
TH
Brand Specialist
The Humberview Group
Toronto, ON
- Full-time
Must possess a valid driver’s license and clean driving record
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Management Training Program - Edmonton (New Graduates)-EN
Guillevin
AB · Edmonton, AB
- Full-time
Solid experience (or knowledge) of management, commercial sales and distribution, as well as the electricity and renewable energy industry.
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WC
Admissions Advisor
Western Community College
Surrey, BC
- Full-time
The successful candidate must be flexible and available to work rotating shifts, including evenings and weekends · Schedule: 40 hours per week; flexibility to work rotating shifts covering Monday through Sunday, between 9:00 AM and 8:00 PM
Added 14 mins ago
TC
Total Rewards Specialist
The CSL Group Inc.
Montreal, QC
- Full-time
Experience Our Anchor Days: offering flexible work hours and freedom to work from home up to 2 days per week to help fit your lifestyle
Added 14 mins ago
CS
Senior Account Manager
Clever Samurai
Mississauga, ON
- Full-time
This is a hands-on client services position for someone who combines strong account management experience with exceptional organization, sound business judgment and a genuine sense of…
Added 14 mins ago
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Counter Salesperson-EN
Guillevin
Sarnia, ON
- Full-time
Keep the counter clean and organized to optimize the customer experience, as well as to provide effective marketing.
Added 14 mins ago
CC
Nisku Based (LCV) - Class 1 LCV Certified Drivers
Canada Cartage
Nisku, AB
- Full-time
Provide professional customer service at pickup and delivery locations
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Management Training Program - Saskatoon (New Graduates)-EN
Guillevin
Saskatoon, SK
- Full-time
Solid experience (or knowledge) of management, commercial sales and distribution, as well as the electricity and renewable energy industry.
Added 14 mins ago
Intermediate Auto Claims Advisor/Adjuster (London, ON - Hybrid)
Aviva
London, ON
To meet our customer’s needs, you must be available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday
Added 14 mins ago
Intermediate Auto Claims Advisor/Adjuster (Oakville, ON - Hybrid)
Aviva
Oakville, ON
To meet our customer’s needs, you must be available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday
Added 14 mins ago
A
Marketing Intern
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The position will be based at our Mississauga head office and will follow AstraZeneca’s hybrid working model, with three days per week onsite
Added 14 mins ago
A
Analyste de l’Offre Produit, Systèmes cabine - Product offer analyst, Cabin systems
Airbus
Mirabel, QC
- Full-time
Vous avez une expérience en personnalisation des avions, vous avez travaillé en ingénierie, gestion de projets, de configuration ou en gestion de produit ? Vous souhaitez évoluer et…
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A
Dietary Aide - AgeCare London
AgeCare
London, ON · AgeCare London
- Part-time
Must have or be enrolled in Food Service Worker Training Program
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Assembly Manager, Operations
RTX
Midland, ON
- Full-time
Qualifications You Must Have:
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TT
Retail Store Full Time Associate Winners - Bay Centre
The TJX Companies, Inc.
Victoria, BC
- Full-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 14 mins ago
SB
05657 Inside Sales
Sally Beauty Holdings
Oakville, ON
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 14 mins ago
Transit Operator in Victoria
BC Transit
Victoria, BC
Night shifts after 8:00 pm, will receive an additional $1.00/hour

Miratech

Senior Technical Architect, Genesys Cloud (Relocation to Toronto)

Toronto, ON, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Genesys Cloud CX Solution Designer to design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.

You will own end-to-end technical solution design across a large-scale enterprise contact centre platform in a highly regulated environment. Acting as a trusted technical leader, you will partner with program managers, engineering teams, vendors and business stakeholders to create scalable, resilient, secure and future-ready solutions, covering integrations with APIs, internal applications, external platforms, data services, security controls and regulatory requirements.

This role requires practical, hands-on implementation expertise, not simply familiarity with contact centre tools.

Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Responsibilities:

Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.
Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach.
Translate business needs into clear, scalable, secure and supportable contact centre designs.
Own solution designs across core services, including IVR and self-service, call routing, call recording, workforce management and agent desktop technologies.
Design Genesys Cloud CX solutions and integrations across internal and external applications.
Define how Genesys Cloud CX APIs are consumed, and how the platform consumes APIs exposed by other enterprise systems.
Provide architectural direction for integrations involving CRM, analytics platforms, data services and middleware.
Build security, privacy, risk and regulatory compliance requirements into solution designs.
Work closely with delivery partners and vendors to oversee implementation and keep it aligned with the approved design.
Act as a senior design authority, reviewing and influencing technical decisions across programs.
Maintain traceability between business objectives, requirements, solution components and delivered functionality.
Produce clear, well-structured solution design documentation and present recommendations to technical and non-technical audiences.

Qualifications

5+ years of experience in solution design or solution architecture for contact centre technology; hands-on Genesys Cloud CX experience is strongly preferred.
Strong understanding of contact centre technologies and business processes, including IVR, call routing, call recording, quality monitoring, workforce management and agent desktop solutions.
Experience designing and delivering API-based integrations across enterprise systems, including CRM, analytics, data services, internal applications and external platforms.
Strong understanding of backend integrations, enterprise dependencies, security and regulatory compliance in complex environments.
Proven ability to translate business requirements into scalable, resilient, secure and supportable solution designs.
Ability to take loosely defined business ideas, ask the right questions and guide stakeholders toward an effective technical solution.
Strong delivery track record, carrying solutions from early design through implementation.
Highly self-sufficient and mature, comfortable operating in complex enterprise environments.
Excellent communication and leadership skills, with the ability to engage business stakeholders, senior leaders, vendors, and technology and delivery teams.

Nice to have:

Experience designing solutions for large-scale contact centres in banking, financial services, insurance or another highly regulated institution.
Experience delivering AI-enabled contact centre solutions, including conversational AI, voicebots, chatbots and intent-based routing.
Experience with Google integrations or other cloud-based AI services in a contact centre environment.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

Lead the end-to-end solution design for contact centre initiatives within a complex banking ecosystem. Partner with stakeholders to translate business needs into scalable, secure, and resilient technical architectures.

Requirements

Requires 5+ years of experience in solution design for contact centre technology, with strong hands-on expertise in Genesys Cloud CX. Candidates must demonstrate proficiency in API-based integrations and navigating regulatory compliance in complex enterprise environments.

Skills

Genesys Cloud CX
Solution architecture
Contact centre technology
API integration
IVR
Call routing
Workforce management
Technical leadership
System design
Regulatory compliance
CRM integration
Data services
Middleware
Security controls
Cloud services

Benefits

Health insurance
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Solution Architecture
Contact Centre
Banking
API
IVR
Call Routing
Workforce Management
CRM
Middleware
Data Services
Security
Regulatory Compliance
Cloud Computing
Enterprise Systems
Digital Transformation
Technical Leadership
System Integration
Conversational AI
Voicebots
Chatbots
Google Integrations
Financial Services
Insurance
Solution Design

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Jobs in Canada