Jobs in Canada

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BS
Technical Project Manager – Release Management
BrickRed Systems
Canada
- Contract
We are looking for a technically strong and delivery-oriented Technical Project Manager with experience working closely with software development and engineering teams, managing end-to-end…
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SENIOR BUSINESS ANALYST – PAYMENTS MODERNIZATION
Kelly
Toronto, ON
- Contract
📍 Hybrid (4 days in office, Toronto, ON) · ✅ Must Have:
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Chargé(e) De Projet
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- $46 to $56 CAD / hour
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Experience with Jira or similar project tracking and workflow management systems.
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Defence Construction Canada
Moose Jaw, SK
- Full-time
…Contractors are responsible for health and safety on their project sites, this role focuses on providing guidance, reviewing health and safety programs, and monitoring contractor…
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CCFM - EM Provincial Program Assistant
The University of British Columbia
Trail, BC
- $32.84 to $37.67 CAD / hour
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General Manager
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Nanaimo, BC
- Full-time
All responses are sent to Waterstone Human Capital. Please, indicate your interest in Project # 0418-0005S. Please note: Only candidates selected for an interview will be contacted.
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Toronto, ON
- Full-time
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Toronto, ON
- Full-time
We are building a centralized finance function for our portfolio, and we are looking for the person to lead it. You will give Rhyno greater control over cash, faster and more reliable…
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Product Specialist
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Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
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The work model is hybrid with a minimum of 2 days per week at the office
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- $70 to $80 CAD / hour
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Experience in project management for small to mid-size scale projects.
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Senior Project Manager - Media Technology
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Lead, SOX Controls Advisory (Contract)
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Vancouver, BC · Greater Vancouver, BC
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This candidate will support management in designing, implementing, and maintaining financial reporting controls in accordance with SOX requirements. The Lead will have the opportunity to…
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BC
Principal Electrical Engineer for Energy, Mining, and Industrial
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Vancouver, BC
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Toronto, ON
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Mississauga, ON
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Proficiency with contemporary project management, collaboration and marketing tools.
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Controls Manager
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The Controls Engineering Manager leads the controls engineering function, providing people management and technical leadership across multiple concurrent automation projects. This role…
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Mississauga, ON · Canada - Mississauga
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That’s why we work, on average, a minimum of three days per week from the office
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Acumatica Managing Consultant (Construction)
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Senior Data Scientist
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Miratech

Senior Technical Architect, Genesys Cloud (Relocation to Toronto)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Genesys Cloud CX Solution Designer to design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.

You will own end-to-end technical solution design across a large-scale enterprise contact centre platform in a highly regulated environment. Acting as a trusted technical leader, you will partner with program managers, engineering teams, vendors and business stakeholders to create scalable, resilient, secure and future-ready solutions, covering integrations with APIs, internal applications, external platforms, data services, security controls and regulatory requirements.

This role requires practical, hands-on implementation expertise, not simply familiarity with contact centre tools.

Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Responsibilities:

Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.
Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach.
Translate business needs into clear, scalable, secure and supportable contact centre designs.
Own solution designs across core services, including IVR and self-service, call routing, call recording, workforce management and agent desktop technologies.
Design Genesys Cloud CX solutions and integrations across internal and external applications.
Define how Genesys Cloud CX APIs are consumed, and how the platform consumes APIs exposed by other enterprise systems.
Provide architectural direction for integrations involving CRM, analytics platforms, data services and middleware.
Build security, privacy, risk and regulatory compliance requirements into solution designs.
Work closely with delivery partners and vendors to oversee implementation and keep it aligned with the approved design.
Act as a senior design authority, reviewing and influencing technical decisions across programs.
Maintain traceability between business objectives, requirements, solution components and delivered functionality.
Produce clear, well-structured solution design documentation and present recommendations to technical and non-technical audiences.

Qualifications

5+ years of experience in solution design or solution architecture for contact centre technology; hands-on Genesys Cloud CX experience is strongly preferred.
Strong understanding of contact centre technologies and business processes, including IVR, call routing, call recording, quality monitoring, workforce management and agent desktop solutions.
Experience designing and delivering API-based integrations across enterprise systems, including CRM, analytics, data services, internal applications and external platforms.
Strong understanding of backend integrations, enterprise dependencies, security and regulatory compliance in complex environments.
Proven ability to translate business requirements into scalable, resilient, secure and supportable solution designs.
Ability to take loosely defined business ideas, ask the right questions and guide stakeholders toward an effective technical solution.
Strong delivery track record, carrying solutions from early design through implementation.
Highly self-sufficient and mature, comfortable operating in complex enterprise environments.
Excellent communication and leadership skills, with the ability to engage business stakeholders, senior leaders, vendors, and technology and delivery teams.

Nice to have:

Experience designing solutions for large-scale contact centres in banking, financial services, insurance or another highly regulated institution.
Experience delivering AI-enabled contact centre solutions, including conversational AI, voicebots, chatbots and intent-based routing.
Experience with Google integrations or other cloud-based AI services in a contact centre environment.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Responsibilities

Lead the end-to-end solution design for contact centre initiatives within a complex banking ecosystem. Partner with stakeholders to translate business needs into scalable, secure, and resilient technical architectures.

Requirements

Requires 5+ years of experience in solution design for contact centre technology, with strong hands-on expertise in Genesys Cloud CX. Candidates must demonstrate proficiency in API-based integrations and navigating regulatory compliance in complex enterprise environments.

Skills

Genesys Cloud CX
Solution architecture
Contact centre technology
API integration
IVR
Call routing
Workforce management
Technical leadership
System design
Regulatory compliance
CRM integration
Data services
Middleware
Security controls
Cloud services

Benefits

Health insurance
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Solution Architecture
Contact Centre
Banking
API
IVR
Call Routing
Workforce Management
CRM
Middleware
Data Services
Security
Regulatory Compliance
Cloud Computing
Enterprise Systems
Digital Transformation
Technical Leadership
System Integration
Conversational AI
Voicebots
Chatbots
Google Integrations
Financial Services
Insurance
Solution Design

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Jobs in Canada