Jobs in Canada

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Added 14 mins ago
SC
Financial Advisor/ Senior Financial Advisor - Seton Branch
Servus Credit Union
AB · Calgary, AB
- Full-time
Successful candidate must have flexibility to work late shifts Thursday (until 7:00); Friday (until 6:00); and Saturday (until 3:00) · Must have a reliable vehicle and valid driver's license
Added 14 mins ago
DO
Director, Indigenous Specific Anti-Racism & Equity, Diversity, and Inclusion
Doctors of BC
Vancouver, BC · BC
- Full-time
…direction, providing guidance, and ensuring accountability for the development and delivery of organization-wide strategies, initiatives, and workplans. This role ensures alignment of ISAR,…
Added 14 mins ago
DO
Manager, Facility Based Advisors (24 Month Contract)
Doctors of BC
Vancouver, BC · BC
- Full-time
Reporting to the Senior Manager, Physician Business Services the Manager, Facility Based Advisors provides leadership, strategic direction, and oversight for the Facility Based Group…
Added 14 mins ago
M
Senior Technical Architect, Genesys Cloud (Relocation to Toronto)
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 14 mins ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
Turner & Townsend is seeking an accomplished Senior Project Leader to provide strategic leadership on a landmark institutional infrastructure development program. This is a unique…
Added 14 mins ago
SS
Core Operation, Senior Associate
State Street
Toronto, ON
- Full-time
Must have a minimum of 2 years of experience at the management level in a hedge fund administration environment · Must have a minimum of 3 years experience in a hedge fund administration environment or other related financial services experience
Added 14 mins ago
C
Assignment Editor (Regional), Special Assignments and Enterprise Desk (French Services) (On Site)
CBC/Radio-Canada
Quebec, QC
- Full-time
Radio-Canada Québec is seeking an Assignment Editor to oversee special assignments and the enterprise desk. You will report to the Senior Manager, News and Programming.
Added 28 mins ago
CS
Maintenance Manager
Cogir Senior Living
Vancouver, BC · Crofton Manor
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 28 mins ago
R
Senior Manager, Business Intelligence & Reporting
RBC
Toronto, ON
- Full-time
Dashboard Development and Visualization: Design, develop and maintain Tableau dashboards and reports end to end, turning business requirements into clear, intuitive visualizations. Apply…
Added 28 mins ago
Animal Flow Coordinator
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a…
Added 29 mins ago
CR
Sr. Financial Analyst
Cando Rail & Terminals
Winnipeg, MB
- Full-time
The Senior Financial Analyst is responsible for the preparation and review of financial transactions and the financial results of a segment of the Company’s operating units. If you enjoy…
Added 29 mins ago
B-
Manager, Technical Services
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
B2Gold is a responsible international senior gold producer headquartered in Vancouver, Canada. Founded in 2007, today, B2Gold has operating gold mines in Canada, Mali, Namibia and the…
Added 29 mins ago
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Operator, Waste Management
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
B2Gold is a responsible international senior gold producer headquartered in Vancouver, Canada. Founded in 2007, today, B2Gold has operating gold mines in Canada, Mali, Namibia and the…
Added 29 mins ago
T
Senior Software Development Engineer in Test
Thinkific
Canada
- Full-time
…and framework at an organizational level? We’re looking for a Senior Software Development Engineer in Test (SDET) to join us at…
Added 29 mins ago
CH
Sous Chef (contract)
Covenant House Toronto
Toronto, ON
- Part-time
…homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every…
Added 29 mins ago
RI
Mobile Application Developer
Raas Infotek
Brampton, ON
- Contract
Job Title: Senior Full Stack & Mobile Application Developer
Added 29 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
The APSC Shared Services Centre (SSC) is a centralized unit that offers three areas of services: Student Academic Advising, Finance, and Human Resources & Faculty Affairs (HRFA). The…
Added 29 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
…administrative professionals and contributes to the ongoing development, standardization, and continuous improvement of HRFA services across the Faculty. The HR Manager is an integral role…
Added 29 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…administrative professionals and contributes to the ongoing development, standardization, and continuous improvement of HRFA services across the Faculty. The HR Manager is an integral role…
Added 29 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The APSC Shared Services Centre (SSC) is a centralized unit that offers three areas of services: Student Academic Advising, Finance, and Human Resources & Faculty Affairs (HRFA). The…
Added 29 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
…administrative professionals and contributes to the ongoing development, standardization, and continuous improvement of HRFA services across the Faculty. The HR Manager is an integral role…
Added 29 mins ago
UO
HR Coordinator
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
The APSC Shared Services Centre (SSC) is a centralized unit that offers three areas of services: Student Academic Advising, Finance, and Human Resources & Faculty Affairs (HRFA). The…
Added 29 mins ago
D
Psychologist
Desjardins
Mississauga, ON · Aurora, ON
- Full-time
Partner with Claims, Medical Services, Legal, Rehabilitation, and senior leaders to improve outcomes and manage operational, litigation, and financial risk.
Added 29 mins ago
AM
Sr. Vendor Technology Program Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…solution for the world’s leading OEM & ODM partners and cloud services providers. Our customers depend on us to solve their most complex server/rack design needs. Come and join our Data…
Added 29 mins ago
B
VP, Account Management (Hybrid)
Broadridge
Toronto, ON
- Full-time
Establish and maintain relationships with senior client executives

Miratech

Senior Technical Architect, Genesys Cloud (Relocation to Toronto)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Genesys Cloud CX Solution Designer to design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.

You will own end-to-end technical solution design across a large-scale enterprise contact centre platform in a highly regulated environment. Acting as a trusted technical leader, you will partner with program managers, engineering teams, vendors and business stakeholders to create scalable, resilient, secure and future-ready solutions, covering integrations with APIs, internal applications, external platforms, data services, security controls and regulatory requirements.

This role requires practical, hands-on implementation expertise, not simply familiarity with contact centre tools.

Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Responsibilities:

Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.
Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach.
Translate business needs into clear, scalable, secure and supportable contact centre designs.
Own solution designs across core services, including IVR and self-service, call routing, call recording, workforce management and agent desktop technologies.
Design Genesys Cloud CX solutions and integrations across internal and external applications.
Define how Genesys Cloud CX APIs are consumed, and how the platform consumes APIs exposed by other enterprise systems.
Provide architectural direction for integrations involving CRM, analytics platforms, data services and middleware.
Build security, privacy, risk and regulatory compliance requirements into solution designs.
Work closely with delivery partners and vendors to oversee implementation and keep it aligned with the approved design.
Act as a senior design authority, reviewing and influencing technical decisions across programs.
Maintain traceability between business objectives, requirements, solution components and delivered functionality.
Produce clear, well-structured solution design documentation and present recommendations to technical and non-technical audiences.

Qualifications

5+ years of experience in solution design or solution architecture for contact centre technology; hands-on Genesys Cloud CX experience is strongly preferred.
Strong understanding of contact centre technologies and business processes, including IVR, call routing, call recording, quality monitoring, workforce management and agent desktop solutions.
Experience designing and delivering API-based integrations across enterprise systems, including CRM, analytics, data services, internal applications and external platforms.
Strong understanding of backend integrations, enterprise dependencies, security and regulatory compliance in complex environments.
Proven ability to translate business requirements into scalable, resilient, secure and supportable solution designs.
Ability to take loosely defined business ideas, ask the right questions and guide stakeholders toward an effective technical solution.
Strong delivery track record, carrying solutions from early design through implementation.
Highly self-sufficient and mature, comfortable operating in complex enterprise environments.
Excellent communication and leadership skills, with the ability to engage business stakeholders, senior leaders, vendors, and technology and delivery teams.

Nice to have:

Experience designing solutions for large-scale contact centres in banking, financial services, insurance or another highly regulated institution.
Experience delivering AI-enabled contact centre solutions, including conversational AI, voicebots, chatbots and intent-based routing.
Experience with Google integrations or other cloud-based AI services in a contact centre environment.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

Lead the end-to-end solution design for contact centre initiatives within a complex banking ecosystem. Partner with stakeholders to translate business needs into scalable, secure, and resilient technical architectures.

Requirements

Requires 5+ years of experience in solution design for contact centre technology, with strong hands-on expertise in Genesys Cloud CX. Candidates must demonstrate proficiency in API-based integrations and navigating regulatory compliance in complex enterprise environments.

Skills

Genesys Cloud CX
Solution architecture
Contact centre technology
API integration
IVR
Call routing
Workforce management
Technical leadership
System design
Regulatory compliance
CRM integration
Data services
Middleware
Security controls
Cloud services

Benefits

Health insurance
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Solution Architecture
Contact Centre
Banking
API
IVR
Call Routing
Workforce Management
CRM
Middleware
Data Services
Security
Regulatory Compliance
Cloud Computing
Enterprise Systems
Digital Transformation
Technical Leadership
System Integration
Conversational AI
Voicebots
Chatbots
Google Integrations
Financial Services
Insurance
Solution Design

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Jobs in Canada