Jobs in Canada

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Added 13 mins ago
BS
Technical Project Manager – Release Management
BrickRed Systems
Canada
- Contract
BrickRed Systems is a global leader in next-generation technology consulting and workforce solutions, specializing in delivering high-quality talent across digital, engineering, marketing,…
Added 13 mins ago
A
Chargé(e) De Projet
Actalent
Longueuil, QC
- $46 to $56 CAD / hour
- Contract
…technical documentation and standardizing processes. You will lead governance and digital transformation initiatives within the…
Added 13 mins ago
A
Trade Compliance Intern-Winter 2027
ABB
Dorval, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 13 mins ago
RS
Senior Project Manager - Media Technology
Rogers Sports & Media
Toronto, ON
- Full-time
We are looking for a strong leader to join the Broadcast Engineering team within Rogers as a Sr. Project Manager. In this role, you will be responsible for delivering project management…
Added 13 mins ago
C
Supervisor Production
CPKC
Winnipeg, MB
- Full-time
Lead job briefings, shift handovers, and safety meetings; enforce safety rules through training, testing, and tracking
Added 13 mins ago
A
Controls Manager
Actalent
Ottawa, ON · Kanata, ON
- $50 to $60 CAD / hour
- Full-time
Lead and develop the controls engineering team of approximately six engineers, with potential growth and inclusion of co-op students.
Added 13 mins ago
A
Analyste de l’Offre Produit, Systèmes cabine - Product offer analyst, Cabin systems
Airbus
Mirabel, QC
- Full-time
Added 13 mins ago
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Assembly Manager, Operations
RTX
Midland, ON
- Full-time
Qualifications You Must Have:
Added 13 mins ago
SO
Sr. Technical Staff
Spirit Omega Inc.
Pickering, ON
- Contract
Lead and administer the organization, coordination and execution of assigned project(s) within multidiscipline project portfolios.
Added 14 mins ago
I
General Foreman - Commissioning (Canal Flats)
IREN
Canal Flats, BC
- Temporary
…liquid cooling, air cooling, fire suppression, and controls systems during the transition from construction to operations on IREN's 30 MW data center project in Canal Flats, verifying that…
Added 28 mins ago
Product Manager, Consumer Bank Network
Stripe
Toronto, ON
…research and funnel analysis into ideas, work closely with Engineering, Design, and Data Science to test them, and scale what works. You’ll shape both the everyday details of the experience…
Added 29 mins ago
M
Senior Technical Architect, Genesys Cloud (Relocation to Toronto)
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 29 mins ago
Staff Engineer, Mechanical Design
Tenstorrent
Toronto, ON
…problems. We are seeking a Staff Mechanical Design Engineer to lead mechanical and thermal productization for next-generation multi-chip AI servers and advanced data center hardware. You…
Added 29 mins ago
Sr Staff Advanced Package Design Engineer - 18918
Synopsys
Mississauga, ON
…Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software…
Added 29 mins ago
SJ
Quality Manager
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
As the Quality Manager, you are responsible for managing and improving the Quality systems, programs and standards for the Brantford location across varied technologies and product types.…
Added 43 mins ago
T
Senior Software Development Engineer in Test
Thinkific
Canada
- Full-time
As a Senior SDET, you'll join Thinkific's Platform Engineering team, a group of SREs, DevOps engineers, front-end engineers, and SDETs. We own the foundation every other team builds on: our…
Added 43 mins ago
Foreman - Chief Power Engineer
Harvest Operations Corp.
Conklin, AB
…the Superintendent. The Foreman - Chief Power Engineer will lead and guide key staff to understand and execute Harvest’s company objectives and policies. The Foreman - Chief Power Engineer…
Added 43 mins ago
T
Firmware Technical Leader
Thales
Ottawa, ON
- Full-time
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more
Added 43 mins ago
T
VP, Quantitative Research - TD Asset Management
TD
Toronto, ON · Montreal, QC
- Full-time
Candidates may come from quantitative finance, machine learning, computer science, statistics, physics, engineering, or another highly quantitative discipline. Direct investment experience…
Added 43 mins ago
Sheet Metal Foreperson
Wildstone Construction Group
Kelowna, BC
As our newest Sheet Metal Lead, your expertise and attention to detail will be key as you install ductwork, ventilation systems, and make-up air systems, ensuring everything is aligned with…
Added 43 mins ago
Sheet Metal Foreperson
Wildstone Construction Group
Calgary, AB
As our newest Sheet Metal Lead, your expertise and attention to detail will be key as you install ductwork, ventilation systems, and make-up air systems, ensuring everything is aligned with…
Added 43 mins ago
AM
Sr. Vendor Technology Program Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD's Data Center Platform Engineering Group (DPEG) - Vendor Technology Enablement Team is designing, developing, and delivering innovative technology infrastructure enabling the digital…
Added 43 mins ago
TM
Electronics Components Buyer
Taiga Motors
Montreal, QC
- Full-time
…electronic components used in our PCB assemblies and electronic systems. Working closely with Electrical Engineering, Manufacturing Engineering and suppliers, you will play an important…
Added 44 mins ago
B
Infrastructure Solution Architect
Bombardier
Dorval, QC
- Full-time
Develop high-availability and resilient system designs for mission-critical aerospace applications and engineering systems.
Added 44 mins ago
BC
Senior Engineering Leader
BrainRidge Consulting
Toronto, ON
- Full-time
We are seeking a hands-on and delivery-focused Senior Engineering Leader to lead engineering teams building and modernizing backend banking systems for one of our major financial services…

Miratech

Senior Technical Architect, Genesys Cloud (Relocation to Toronto)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Genesys Cloud CX Solution Designer to design and deliver a complete Genesys Cloud CX solution within a complex banking ecosystem.

You will own end-to-end technical solution design across a large-scale enterprise contact centre platform in a highly regulated environment. Acting as a trusted technical leader, you will partner with program managers, engineering teams, vendors and business stakeholders to create scalable, resilient, secure and future-ready solutions, covering integrations with APIs, internal applications, external platforms, data services, security controls and regulatory requirements.

This role requires practical, hands-on implementation expertise, not simply familiarity with contact centre tools.

Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office.

Responsibilities:

Lead end-to-end solution design for contact centre initiatives, from early business ideation through implementation.
Partner with business stakeholders and senior leaders to understand objectives and recommend the right technical approach.
Translate business needs into clear, scalable, secure and supportable contact centre designs.
Own solution designs across core services, including IVR and self-service, call routing, call recording, workforce management and agent desktop technologies.
Design Genesys Cloud CX solutions and integrations across internal and external applications.
Define how Genesys Cloud CX APIs are consumed, and how the platform consumes APIs exposed by other enterprise systems.
Provide architectural direction for integrations involving CRM, analytics platforms, data services and middleware.
Build security, privacy, risk and regulatory compliance requirements into solution designs.
Work closely with delivery partners and vendors to oversee implementation and keep it aligned with the approved design.
Act as a senior design authority, reviewing and influencing technical decisions across programs.
Maintain traceability between business objectives, requirements, solution components and delivered functionality.
Produce clear, well-structured solution design documentation and present recommendations to technical and non-technical audiences.

Qualifications

5+ years of experience in solution design or solution architecture for contact centre technology; hands-on Genesys Cloud CX experience is strongly preferred.
Strong understanding of contact centre technologies and business processes, including IVR, call routing, call recording, quality monitoring, workforce management and agent desktop solutions.
Experience designing and delivering API-based integrations across enterprise systems, including CRM, analytics, data services, internal applications and external platforms.
Strong understanding of backend integrations, enterprise dependencies, security and regulatory compliance in complex environments.
Proven ability to translate business requirements into scalable, resilient, secure and supportable solution designs.
Ability to take loosely defined business ideas, ask the right questions and guide stakeholders toward an effective technical solution.
Strong delivery track record, carrying solutions from early design through implementation.
Highly self-sufficient and mature, comfortable operating in complex enterprise environments.
Excellent communication and leadership skills, with the ability to engage business stakeholders, senior leaders, vendors, and technology and delivery teams.

Nice to have:

Experience designing solutions for large-scale contact centres in banking, financial services, insurance or another highly regulated institution.
Experience delivering AI-enabled contact centre solutions, including conversational AI, voicebots, chatbots and intent-based routing.
Experience with Google integrations or other cloud-based AI services in a contact centre environment.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

Lead the end-to-end solution design for contact centre initiatives within a complex banking ecosystem. Partner with stakeholders to translate business needs into scalable, secure, and resilient technical architectures.

Requirements

Requires 5+ years of experience in solution design for contact centre technology, with strong hands-on expertise in Genesys Cloud CX. Candidates must demonstrate proficiency in API-based integrations and navigating regulatory compliance in complex enterprise environments.

Skills

Genesys Cloud CX
Solution architecture
Contact centre technology
API integration
IVR
Call routing
Workforce management
Technical leadership
System design
Regulatory compliance
CRM integration
Data services
Middleware
Security controls
Cloud services

Benefits

Health insurance
Relocation program
Professional development opportunities
Certification programs
Mentorship programs
Talent investment programs
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
Solution Architecture
Contact Centre
Banking
API
IVR
Call Routing
Workforce Management
CRM
Middleware
Data Services
Security
Regulatory Compliance
Cloud Computing
Enterprise Systems
Digital Transformation
Technical Leadership
System Integration
Conversational AI
Voicebots
Chatbots
Google Integrations
Financial Services
Insurance
Solution Design

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Jobs in Canada