Service coordinator

Service Coordinator

Montreal, QC

Founded in 1991, the Mircom Group of Companies is the largest independent designer, manufacturer, and distributor of intelligent building and personal safety solutions in North America. Our portfolio, which reaches customers in over 100 countries, includes fire detection and alarm systems, communication and security systems, mass notification systems, nurse call systems, building automation, and smart technologies.

Mircom's mission is to save lives and protect property by providing a range of innovative and advanced solutions that scale to meet the diverse needs of users, from small buildings to the largest complexes. Our unwavering commitment to manufacturing in North America allows us to offer the highest quality and best competitive value across our extensive portfolio of products and solutions.

Summary:

We're growing - and we need sharp, organized professionals to keep our service operations running smoothly.

We're looking for a bilingual Service Coordinator to be the backbone of our Service Department at our Pointe-Claire, QC branch. You'll keep technicians scheduled, work orders moving, inventory tracked, and customers satisfied - all while maintaining the accuracy and professionalism our department depends on.This is not a passive administrative role. You'll be hands-on, cross-functional, and essential.

If you have a minimum of 3 years of office administration experience, hands-on experience scheduling technicians and managing work orders, strong customer service skills, and are perfectly bilingual in French and English - we want to hear from you!!!!

Responsibilities:

Operations & Scheduling:

• Create and manage work orders for service calls and assign technicians accordingly.
• Build purchase orders for suppliers, subcontractors, equipment, and technical needs.
• Schedule and coordinate resources for PMA and construction projects.

Inventory & Asset Management:

• Track, manage, and transfer parts, equipment, and tools across warehouse locations.
• Monitor consumable stock levels and place replenishment orders proactively.
• Maintain an accurate inventory of technical assets and manage equipment calibration schedules.
• Monitor assets belonging to both suppliers and technicians.

Billing & Documentation:

• Review and resolve billing discrepancies across work orders and purchase orders.
• Assist with credit applications for service and construction departments.
• Maintain organized project files in shared virtual drives.

Administrative & Customer Support:

• Greet visitors, handle incoming calls, and provide front-line office support.
• Respond to inquiries from customers, sales, and supplier accounts.
• Assist with light warehouse tasks as needed.
• Ensure all work aligns with ISO quality standards and compliance procedures.

Requirements and Skills:

• Experience in a related industry (construction, fire & life safety, security, etc.) is a strong asset.
• Minimum of 3 years and more of experience in office administration.
• Experience in the industry would be considered an asset.
• Post-secondary education required (diploma or technical certificate).
• Strong computer skills (Microsoft Office - Excel, Word, etc.).
• Excellent customer service skills.
• Strong interpersonal skills and team spirit.
• Ability to meet tight deadlines.
• Strong communication skills, both written and oral.
• Strong organizational skills.
• Maintain a clean and safe work environment.
• Ability to handle confidential information with a high degree of professionalism.
• Must be perfectly bilingual in French and English.

What Mircom offers:

• An excellent working environment with opportunities for advancement
• A competitive salary
• Group insurance benefits
• A company RRSP program

We thank all applicants for their interest in this position, but we will only contact those selected for an interview.

Mircom Group is an equal opportunity employer. We consider all applications without regard to ethnic or cultural origin, religion, marital status, sexual orientation, family status, disability or any other ground protected by the Quebec Charter of Human Rights and Freedoms.

At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.

In accordance with the Act respecting equal access to employment in public bodies and the Act to secure the exercise of rights by persons with disabilities, Mircom is committed to providing an inclusive, respectful, and accessible workplace for all persons living with a disability. Accommodations can be provided, upon request, to candidates with specific needs throughout the recruitment process.

Disclaimer:

Mircom does not accept resumes from placement agencies, headhunters, or other recruitment service providers that do not have a formal contractual agreement with the company. Our agreements with providers are limited to specific hiring needs and do not include this or any other posted positions. Any resume or information received from an unapproved provider will be considered unsolicited and will not be considered. No referral, placement, or other fees will be paid for such applications.