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Added 1 day ago
FH
Physiotherapist - surrey memorial hospital
Fraser Health Authority
Surrey, BC
- $45.15 to $56.17 CAD / hour
…therapy and interprofessional research, special projects, and program quality and safety activities. May provide care to patients through a combination of telephone, virtual video/audio…
Added 1 day ago
FH
Registered nurse, cardiac intensive care unit (cicu) - royal columbian hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
Join Our Cardiac Intensive Care Unit (CICU)Be part of an exciting new specialized cardiac program providing high-acuity care for patients with complex cardiac needs. Our CICU offers…
Added 1 day ago
FH
Registered nurse, cardiac intensive care unit (cicu) - royal columbian hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
Join Our Cardiac Intensive Care Unit (CICU)Be part of an exciting new specialized cardiac program providing high-acuity care for patients with complex cardiac needs. Our CICU offers…
Added 1 day ago
FH
Registered nurse, transition line - admitted cardiac intervention – royal columbian hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
…complete the applicable post graduate specialty nursing courses/program within the agreed-to time…
Added 1 day ago
FH
Registered nurse, transition line - emergency - burnaby hospital
Fraser Health Authority
Burnaby, BC
- $41.42 to $59.52 CAD / hour
…psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology, and…
Added 1 day ago
FH
Community health nurse - registered nurse - burnaby
Fraser Health Authority
Burnaby, BC
- $41.42 to $59.52 CAD / hour
…Community Health Worker has the necessary knowledge, skills and support to perform the delegated tasks within the clearly defined limits; collaborates with the Community Health Nurse -…
Added 1 day ago
FH
Indigenous cultural advisor
Fraser Health Authority
Surrey, BC
- $29.88 to $39.22 CAD / hour
The Indigenous Cultural Safety program, consisting of Elders and traditional cultural knowledge keepers, aims to ensure Indigenous perspectives, knowledge, and approaches to wellness are…
Added 1 day ago
FH
Physiotherapist
Fraser Health Authority
Maple Ridge, BC
- $45.15 to $56.17 CAD / hour
…assessment, treatment, consultation, and education services that support patients in achieving their optimal level of function and…
Added 1 day ago
FH
Community health nurse - registered nurse
Fraser Health Authority
Abbotsford, BC
- $41.42 to $59.52 CAD / hour
…Community Health Worker has the necessary knowledge, skills and support to perform the delegated tasks within the clearly defined limits; collaborates with the Community Health Nurse -…
Added 1 day ago
Agronomy Intern
Midwest co-operative services
Walkerton, ON
Support yard and office operations during spring rush, including taking fertilizer orders and coordinating seed deliveries
Added 1 day ago
IR
Senior commercial account manager
Impact Recruitment
Simcoe, ON
- $55,000 to $80,000 CAD / year
Active RIBO licence required
Added 1 day ago
Service coordinator
Mircom
Pointe-Claire, QC
Greet visitors, handle incoming calls, and provide front-line office support.
Added 1 day ago
Fire alarm systems estimator & designer
Mircom
Vaughan, ON
…shop drawing packages, and associated technical data sheets to support bids and project execution. This is a full-time role based out of our head office in Vaughan,…
Added 1 day ago
General machine operator
Mircom
Vaughan, ON
Counterbalance forklift certification required, with minimum 6 months experience · Must have steel-toed safety boots
Added 1 day ago
Service, team lead
Mircom
Vaughan, ON
…clear point of accountability for service quality, technician support, and consistent execution of service…
Added 1 day ago
Chef d’équipe assemblage de circuits imprimés/smt (quart de l’après-midi)
Mircom
Pointe-Claire, QC
Added 1 day ago
Pma (preventative maintenance agreement) sales, account manager
Mircom
Pointe-Claire, QC
Must possess a car and hold a valid driver’s licence
Added 1 day ago
Parmi laser aoi inspection operator
Mircom
Vaughan, ON
PARMI Laser AOI Inspector Operator night shift (12:10am to 8:10am) · This is a full time role, evening shift, based in Vaughan, ON
Added 1 day ago
Technical writer-digital products
Mircom
Vaughan, ON
…documentation, as well as modern digital-first content, UI/UX support for software products, and multimedia content to help customers install and use our products safely and…
Added 1 day ago
Test/repair technician
Mircom
Vaughan, ON
Provide technical support for the production lines.
Added 1 day ago
Product manager
Mircom
Vaughan, ON
…maintains a balance between business and quantitative product support. The role requires knowledge of the product life cycle including: market research and requirements development,…
Added 1 day ago
Service coordinator
Mircom
Maple Ridge, BC
Manage reception duties such as greeting visitors, handling incoming phone calls, office administration support and other time sensitive requests.
Added 1 day ago
Technical support & training representative
Mircom
Pointe-Claire, QC
Centre of Excellence - Technical Support & Training Representative Montreal, QC
Added 1 day ago
Inside sales support representative
Mircom
Vaughan, ON
Our Service department is currently looking for a qualified Inside Sales Support Representative for our Vaughan, ON office who is committed to the highest level of customer satisfaction.
Added 1 day ago
Associate Director, EMBA Recruitment and Admissions
IVEY BUSINESS SCHOOL FOUNDATION
Toronto, ON
Work closely with departments across Ivey, including Program Services, Advancement, IT, and faculty to provide appropriate contacts and information to applicants.

Mircom

Technical support & training representative

Pointe-Claire, QC, Canada

Apply on jobillico.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 9, 2026
Experience: 1-3 years of technical support or field service experience, preferably in the fire safety, security, or building systems industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

Centre of Excellence - Technical Support & Training Representative

Montreal, QC

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. This is a full time permanent role based out of our facility in Pointe Claire, QC.

Summary:

We are seeking a technically skilled and customer-focused individual to provide support for our fire safety and security product lines. In this role, you will troubleshoot installation and production issues, assist with resolving technical and engineering challenges, and support the sales and installation teams to ensure product effectiveness. You will respond to customer inquiries via phone, email, and web, log support cases using Microsoft Dynamics AX, and escalate unresolved issues as needed. Additionally, you will simulate field issues in a lab environment, document findings, and deliver technical training to help customers effectively use our fire alarm and communication products.

Responsibilities:

Provide technical support for fire safety equipment and security products.
Provide troubleshooting support for installations and production.
Help resolve technical and engineering related issues that impact sales, installation, or utilization of fire safety and security products.
Identify and help resolve product quality issues through escalation process.
Simulate field problems in the technical support lab and document the results.
Respond to phone, email, and web-based inquiries on Mircom's fire protection and security products.
Log incoming inquiries and their resolution via Microsoft Dynamics AX.
Escalate issues to respective departments that cannot be addressed directly by the team.
Provide training and assistance to customers to learn how to use various fire alarm and communication products and accessories.

Requirements and Skills:

Diploma or degree in Electronics, Electrical Engineering, Fire Protection Engineering, or a related technical field.
1-3 years of technical support or field service experience, preferably in the fire safety, security, or building systems industry.
Experience with fire alarm systems, communication products, or security systems is highly desirable.
Strong troubleshooting and diagnostic skills for electronic and electromechanical systems.
Familiarity with installation practices for fire alarm and security systems.
Working knowledge of fire alarm codes and standards (e.g., NFPA, ULC, CSA) is an asset.
Proficiency in using lab equipment for simulations and technical validation.
Ability to use CRM systems such as Microsoft Dynamics AX to log and track support cases.
Excellent verbal and written communication skills to handle customer inquiries and deliver training.
Ability to translate complex technical concepts into clear, customer-friendly language.
Strong customer service orientation with the ability to manage multiple support cases and prioritize tasks effectively.
Self-motivated and capable of working independently or as part of a team.
Must be Fluent in French.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Quebec Human Rights Code. In compliance with the Accessibility and Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Apply on jobillico.com About employer

More about this job

Responsibilities

The Technical Support & Training Representative at Mircom will answer customer questions about fire and security products, troubleshoot installation and production problems, and record and escalate cases. The role also tests problems in a lab, documents the findings, and trains customers on using the equipment.

Requirements

Candidates need a diploma or degree in electronics, electrical or fire protection engineering, or a related technical field, plus 1 to 3 years of technical support or field service experience. Strong troubleshooting skills, clear communication and fluent French are required.

Skills

Microsoft Dynamics AX
CRM systems
Fire alarm systems
Security systems
Troubleshooting electronic systems
Electromechanical systems
Installation practices
NFPA codes
ULC standards
CSA standards
Lab equipment
Technical documentation
Customer training
Customer service
French fluency
Written communication
Verbal communication
Case management
Escalation management
Problem solving

Benefits

Group insurance benefits
Company RRSP program

Keywords

technical support
fire alarm
fire safety
security systems
troubleshooting
customer support
technical training
Microsoft Dynamics AX
CRM
NFPA
ULC
CSA
electronics
electromechanical
lab testing
French bilingual
Montreal
Pointe-Claire
fire detection
mass notification

Seniority

Entry level

Perks

Retirement plan

Tools

Microsoft Dynamics AX
lab equipment

Languages

English
French

Fields of study

Electronics
Electrical Engineering
Fire Protection Engineering

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Work requirements

Jobs in Canada