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Added 1 day ago
Parmi laser aoi inspection operator
Mircom
Vaughan, ON
PARMI Laser AOI Inspector Operator night shift (12:10am to 8:10am) · This is a full time role, evening shift, based in Vaughan, ON
Added 1 day ago
Technical writer-digital products
Mircom
Vaughan, ON
…documentation, as well as modern digital-first content, UI/UX support for software products, and multimedia content to help customers install and use our products safely and…
Added 1 day ago
Test/repair technician
Mircom
Vaughan, ON
Provide technical support for the production lines.
Added 1 day ago
Product manager
Mircom
Vaughan, ON
…maintains a balance between business and quantitative product support. The role requires knowledge of the product life cycle including: market research and requirements development,…
Added 1 day ago
Service coordinator
Mircom
Maple Ridge, BC
Manage reception duties such as greeting visitors, handling incoming phone calls, office administration support and other time sensitive requests.
Added 1 day ago
Technical support & training representative
Mircom
Pointe-Claire, QC
Centre of Excellence - Technical Support & Training Representative Montreal, QC
Added 1 day ago
Inside sales support representative
Mircom
Vaughan, ON
Our Service department is currently looking for a qualified Inside Sales Support Representative for our Vaughan, ON office who is committed to the highest level of customer satisfaction.
Added 1 day ago
Associate Director, EMBA Recruitment and Admissions
IVEY BUSINESS SCHOOL FOUNDATION
Toronto, ON
Work closely with departments across Ivey, including Program Services, Advancement, IT, and faculty to provide appropriate contacts and information to applicants.
Added 1 day ago
Director of quality & continuous improvement
Mircom
Vaughan, ON
Support process improvement and automation initiatives to reduce variabilities and enhance manufacturing processes, anchored to key performance indicators including Cost of Poor Quality,…
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Pma (preventative maintenance agreement) sales, account manager
Mircom
Ottawa, ON
Must possess a car and hold a valid driver’s licence
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Bas project manager
Mircom
Vaughan, ON
…including coordination with designers and operations managers to support engineering design and produce detailed shop and as-built drawings. Skilled in analyzing and improving work…
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Key account manager - fresh meat
Olymel S.E.C.
Boucherville, QC
…deadlines. Bilingualism in English and French is required to support both Canadian and international…
Added 1 day ago
Registered Practical Nurse (RPN) Family Health Team
Unity Health Toronto
Toronto, ON
Successful completion of a Practical Nursing Diploma Program. Candidates who are currently working as an RPN at the Health Centre with a medication administration certificate will be…
Added 1 day ago
WR
LTO EA Level D - Extended Day After School - 10 hrs/wk
Waterloo Region District School Board
Kitchener, ON
- Part-time
- Contract
…sites. WRDSB is committed to creating learning environments that support the achievement and well-being of all students through partnering with staff, parents, families, caregivers and…
Added 1 day ago
HP
Resident Care Worker (Permanent Part-Time 70%) - Summerset Manor, Summerside - 175406
Health PEI
Summerside, PE
- $27.1 to $29.47 CAD / hour
- Part-time
Bi-Weekly Hours: 52.5 Hours Bi-Weekly / 8 And 12hr Rotating Shifts / Every Second Weekend
Added 1 day ago
HP
Registered Nurse (Permanent Full-Time) - Facility Supervisor - Large/Specialty Hospital Supervision & System Flow - PCH - 172571
Health PEI
Summerside, PE
- $44.32 to $55.45 CAD / hour
- Full-time
Must have knowledge of health care system in Prince Edward Island, including relevant legislation, programs and services · To be eligible for recruitment incentives candidates must hold a 1.0 FTE, this can be a full-time role or a combination of part-time positions
Added 1 day ago
HP
Registered Nurse (Permanent Part-Time (50%) - Facility Supervisor - Large/Specialty Hospital Supervision & System Flow - 175338
Health PEI
Summerside, PE
- $44.32 to $55.45 CAD / hour
- Part-time
Must have knowledge of health care system in Prince Edward Island, including relevant legislation, programs and services · To be eligible for recruitment incentives candidates must hold a 1.0 FTE, this can be a full-time role or a combination of part-time positions
Added 1 day ago
HP
Resident Care Worker (Permanent Part-Time 40%) - Wedgewood Manor - 175348
Health PEI
Summerside, PE
- $27.1 to $29.47 CAD / hour
- Part-time
Bi-Weekly Hours: 30 Hours Bi-Weekly / 8 And 12hr Rotating Shifts / Every Second Weekend
Added 1 day ago
EC
Gestionnaire Junior en Distribution / Strategic Development Trainee
EMCO Corporation
Brossard, QC
- Full-time
- On-site
Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure…
Added 1 day ago
PE
Journeyman Electrician
PTW Energy Services Ltd.
Valleyview, AB
- Full-time
Apprentices: Support is provided for apprenticeship programs and completion of required hours
Added 1 day ago
PE
Journeyman Instrumentation Technician
PTW Energy Services Ltd.
Valleyview, AB
- Full-time
…proven experience producing accurate, detail-oriented work in support of client…
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PE
Journeyman Electrician
PTW Energy Services Ltd.
Peace River, AB
- Full-time
Apprentices: Support is provided for apprenticeship programs and completion of required hours
Added 1 day ago
PE
Apprentice Electrician
PTW Energy Services Ltd.
Grande Prairie, AB
- Full-time
Must possess construction and maintenance electrical experience · Must have valid safety tickets (CSO, Standard First Aid, ESC Fall Protection and H2S Alive)
Added 1 day ago
BC
Indigenous Recreation Programmer I
Britannia Community Services Centre Society
Vancouver, BC
- $35.09 to $41.31 CAD / hour
- Full-time
- On-site
…community development environment, this position focuses on program delivery, relationship-building, mentorship, and program planning that centers Indigenous values and cultural protocols.…
Added 1 day ago
Consulting Services: Finance Software Search and Implementation
Family Services of Greater Vancouver
Vancouver, BC
…engagement is to identify requirements, conduct a search, and support with…

Mircom

Technical support & training representative

Pointe-Claire, QC, Canada

Apply on jobillico.com About employer

Applications open in a new tab.

Job details

Apply by: Dec 9, 2026
Experience: 1-3 years of technical support or field service experience, preferably in the fire safety, security, or building systems industry.
Posting language: English
Posted: Nov 10, 2026

Original job description

Centre of Excellence - Technical Support & Training Representative

Montreal, QC

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions. This is a full time permanent role based out of our facility in Pointe Claire, QC.

Summary:

We are seeking a technically skilled and customer-focused individual to provide support for our fire safety and security product lines. In this role, you will troubleshoot installation and production issues, assist with resolving technical and engineering challenges, and support the sales and installation teams to ensure product effectiveness. You will respond to customer inquiries via phone, email, and web, log support cases using Microsoft Dynamics AX, and escalate unresolved issues as needed. Additionally, you will simulate field issues in a lab environment, document findings, and deliver technical training to help customers effectively use our fire alarm and communication products.

Responsibilities:

Provide technical support for fire safety equipment and security products.
Provide troubleshooting support for installations and production.
Help resolve technical and engineering related issues that impact sales, installation, or utilization of fire safety and security products.
Identify and help resolve product quality issues through escalation process.
Simulate field problems in the technical support lab and document the results.
Respond to phone, email, and web-based inquiries on Mircom's fire protection and security products.
Log incoming inquiries and their resolution via Microsoft Dynamics AX.
Escalate issues to respective departments that cannot be addressed directly by the team.
Provide training and assistance to customers to learn how to use various fire alarm and communication products and accessories.

Requirements and Skills:

Diploma or degree in Electronics, Electrical Engineering, Fire Protection Engineering, or a related technical field.
1-3 years of technical support or field service experience, preferably in the fire safety, security, or building systems industry.
Experience with fire alarm systems, communication products, or security systems is highly desirable.
Strong troubleshooting and diagnostic skills for electronic and electromechanical systems.
Familiarity with installation practices for fire alarm and security systems.
Working knowledge of fire alarm codes and standards (e.g., NFPA, ULC, CSA) is an asset.
Proficiency in using lab equipment for simulations and technical validation.
Ability to use CRM systems such as Microsoft Dynamics AX to log and track support cases.
Excellent verbal and written communication skills to handle customer inquiries and deliver training.
Ability to translate complex technical concepts into clear, customer-friendly language.
Strong customer service orientation with the ability to manage multiple support cases and prioritize tasks effectively.
Self-motivated and capable of working independently or as part of a team.
Must be Fluent in French.

What Mircom offers:

A great working environment
Competitive salary
Group Insurance benefits
Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Quebec Human Rights Code. In compliance with the Accessibility and Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

At Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate’s skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and RRSP.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or web-site will be considered unsolicited

Apply on jobillico.com About employer

More about this job

Responsibilities

The Technical Support & Training Representative at Mircom will answer customer questions about fire and security products, troubleshoot installation and production problems, and record and escalate cases. The role also tests problems in a lab, documents the findings, and trains customers on using the equipment.

Requirements

Candidates need a diploma or degree in electronics, electrical or fire protection engineering, or a related technical field, plus 1 to 3 years of technical support or field service experience. Strong troubleshooting skills, clear communication and fluent French are required.

Skills

Microsoft Dynamics AX
CRM systems
Fire alarm systems
Security systems
Troubleshooting electronic systems
Electromechanical systems
Installation practices
NFPA codes
ULC standards
CSA standards
Lab equipment
Technical documentation
Customer training
Customer service
French fluency
Written communication
Verbal communication
Case management
Escalation management
Problem solving

Benefits

Group insurance benefits
Company RRSP program

Keywords

technical support
fire alarm
fire safety
security systems
troubleshooting
customer support
technical training
Microsoft Dynamics AX
CRM
NFPA
ULC
CSA
electronics
electromechanical
lab testing
French bilingual
Montreal
Pointe-Claire
fire detection
mass notification

Seniority

Entry level

Perks

Retirement plan

Tools

Microsoft Dynamics AX
lab equipment

Languages

English
French

Fields of study

Electronics
Electrical Engineering
Fire Protection Engineering

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Work requirements

Jobs in Canada