Donor Relations Coordinator

Donor Relations Coordinator

ABOUT MISSION POSSIBLE

Mission Possible is a growing non-profit organization and social enterprise located in Vancouver’s Downtown Eastside. We support individuals challenged by homelessness, poverty, addiction, mental illness, and other barriers to employment to achieve a renewed sense of dignity and purpose through meaningful work. Through our Employment Readiness Program and our social enterprises, we equip our program participants with the skills, confidence, and support they need to rejoin the workforce and rebuild a self-sustaining livelihood for themselves.

ABOUT THE JOB

Position Type

• 4 or 5 days per week (32–37.5 hours), with the schedule to be determined based on organizational needs and candidate preferences
• Permanent

Compensation

$25.25–$28.50/hour, depending on relevant experience and skills. Previous fundraising experience is an asset but is not required.

Key Benefits

• 6% vacation accrual (3 weeks)
• 100% Organization-paid life and extended health benefits after 90 days
• RRSP matching after 90 days
• Professional development opportunities

Requirements

• Willing to complete a Vulnerable Sector Background Check
• Legally allowed to work in BC

Job Summary

The Donor Relations Coordinator works closely with the Manager of Development and the Development Operations Coordinator to strengthen donor relationships, stewardship systems, and donor engagement at Mission Possible. This position plays a key role in ensuring donors experience meaningful, consistent, and personalized connection to Mission Possible’s work and impact.

Working Conditions

The Donor Relations Coordinator will report to the Manager of Development and will work closely with other members of the Development Team and other Mission Possible staff. They will regularly interact with donors, community partners, volunteers, and program participants. Most work will take place in Mission Possible’s office at 648 East Hastings, with some flexibility for hybrid work. Some rare off-site work may occur, including donor meetings, tours, and fundraising event activities.

Key Areas of Responsibility

Donor Relationships & Stewardship

• Coordinate donor acknowledgment and stewardship activities including thank-you calls, handwritten notes, donor correspondence, follow-up communications, and donor recognition activities.
• Respond to donor inquiries and correspondence by phone, email, and mail
• Work with the Manager of Development to identify opportunities for deeper donor engagement 
• Assist with donor relations for event management for Development team events, including the Mission Possible annual gala
• Make periodic outbound calls to donors, beginning with thank-you calls and progressing, with training and support, to renewal, reactivation, monthly giving, and other fundraising asks.

Donor Experience Systems & Coordination

• Maintain stewardship timelines, donor touchpoint tracking, donor engagement documentation, workflows, schedules, follow-up systems, and stewardship and fundraising call reporting within the CRM
• Coordinate with the Development Operations Coordinator regarding associate stories, updates, and stewardship materials
• Coordinate with the Communications Specialist on event communications and donor-facing materials 

Administrative Support

• Support the Development Team with donor relations and event-related administrative and coordination tasks as needed
• Support volunteers, practicum students, and other assistants in their roles, including answering questions, delegating tasks, mentoring, and assisting with tasks as needed

Other tasks as requested by the Manager of Development.

ABOUT YOU

You have a deep instinct for hospitality and follow-through. You notice when someone should be thanked, welcomed, remembered, or followed up with, and you take pride in helping people feel genuinely and consistently appreciated and connected. You understand that trust is built through many small interactions over time. You're energized by social contact and outreach, and you keep careful records of each interaction so the next conversation picks up where the last one left off. You're comfortable picking up the phone, whether to say thank you or to invite a donor to give again, and you see both as part of the same relationship.

Mission Possible donors believe meaningful work can help someone rebuild dignity, confidence, and stability. The Donor Relations Coordinator helps donors stay connected to that impact through thoughtful communication, personal touches, and consistent follow-through over time.

Our ideal Donor Relations Coordinator has:

Knowledge, Skills, Abilities

• Strong organization and time management skills
• Attention to detail and ability to consistently follow through on tasks and timelines
• Ability to communicate warmly and professionally with donors and community members, by phone, email, handwritten note, and in person
• Comfort speaking with people by phone, including a willingness to learn how to make effective fundraising asks.
• Accurate, consistent record-keeping of donor interactions, gifts, and follow-ups in the CRM
• Comfort managing multiple projects, schedules, and donor interactions simultaneously, including during busy periods such as year-end
• Ability to work independently while also collaborating effectively within a team
• Strong emotional intelligence, professionalism, and discretion
• Comfort working with donor databases and CRM systems
• Experience with CRM platforms such as Raiser’s Edge and/or Keela is an asset
• Proven ability to demonstrate professionalism, respectful workplace conduct, and alignment with Mission Possible’s core values: Compassion, Humility, Empowerment, Support, and Tenacity

Education and Experience

• Diploma, certificate, or post-secondary degree in a related field (e.g. fundraising, communications, nonprofit management, hospitality, administration, or customer relations) is an asset*
• Previous fundraising experience is preferable but not required. We value transferable skills and experience from other sectors. 
• Experience working in customer service, hospitality, administration, phone-based outreach or relationship-based roles is an asset*
• Event management experience is an asset
• Experience working in the nonprofit sector, especially in the Downtown Eastside, is an asset
• Class 5 Driver’s License is an asset 
• Or the equivalent combination of related skills and experience.

HOW TO APPLY

If you feel you're a good fit for this role, please send your cover letter and resume to devcareers@mission-possible.ca with "Application for Donor Relations Coordinator" as the subject line. While we appreciate all interested candidates, only those we wish to screen and interview will be contacted. We will be interviewing candidates on a rolling basis until we find the right fit, so we encourage you to get your application in as soon as possible.

Thank you for your interest!