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Mission Services of Hamilton

Program Support Worker

Hamilton, ON, Canada

Up to $23.42 CAD / hour · Full-time · Contract

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Job details

Pay: Up to $23.42 CAD / hour
Job type: Full-time · Contract
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 8, 2026

Original job description

Violence Against Women’s Services - Safe at Home Program

Program Support Worker

Full-Time Contract

1 position

(Bargaining Unit Position as per Collective Agreement)

Wage: $23.42 per hour

Posting No. MS0682

POSITION SUMMARY:

Safe at Home (SAH) is a research pilot program that is lead by St. Michael’s Hospital-MAP Centre for Urban Health Solutions. The findings from the pilot will inform a sustainable and permanent Safe at Home model in Hamilton. During the pilot, the Safe at Home Program Support Worker role will provide some case management support throughout a woman’s/individual’s time in the program. The role will also assist in training referral partners, leading targeted recruitment efforts, and supporting the implementation of a concurrent intervention pilot for individuals using violence (IUV).

Please note that this role involves direct work with individuals using violence (IUV), including providing support in both one-on-one and group settings as part of the concurrent intervention pilot.

This role requires knowledge of the legal aspects of tenancy, housing and gender-based violence, and understand the research component of developing and testing an intervention model that is unique to Hamilton. The SAH Program Support Worker will provide services through a trauma- and violence-informed, anti-racist, and anti-oppressive lens to create a safe and supportive environment for women, as well as a learning and supportive environment for individuals using violence. Click here to learn more about the SAH pilot in Hamilton. www.maphealth.ca/safe-at-home/.

KEY RESPONSIBILITIES:

Coordinate direct service and case management to women/individuals and their dependants including conducting screening for eligibility, ongoing risk assessments, safety planning, completing assessments and admissions, facilitating case management and arrangement of interpreters (if applicable)

Guided by a newly formed psycho-educational curriculum for Individuals Using Violence, lead and facilitate group and/or 1:1 programming
Work closely with Hamilton Police Services to ensure completion of Safety Audits for clients
Lead targeted recruitment efforts through community training to increase referral numbers

Work closely with the SAH Manager to coordinate services
Provide information on resources to service users, and complete referrals as identified by program participants
Participate in regularly scheduled staff meetings and case conference meetings
Work safely, and identify and report any health and safety concerns, in accordance with Mission Services’ Workplace Health and Safety Policies
Adhere to all MSH Policies & Procedures as well as Women’s Services Policies and Procedures

Other duties that may be required to ensure the continuation of services

QUALIFICATIONS:

Successful candidates will hold at minimum a degree or diploma in Social Work/Social Service Work
Experience with facilitating groups is an asset
Minimum three (3) years of work experience in the fields of gender-based violence, child abuse, mental health, concurrent disorders, counselling and other social services supporting vulnerable women; experience with community-based research is an asset
Demonstrated understanding of gender-based violence, child abuse, mental health and addiction, poverty and homelessness
Demonstrated understanding of working from intersectional gender-transformative and intersectional feminist lenses
Demonstrated ability to provide person-centered, trauma and violence informed and anti-racist/anti-oppressive services and supports
Confident leading training sessions and groups
Excellent counselling, crisis intervention, organizational and interpersonal skills
Ability to work under pressure and under crisis situations
Confident decision maker and enthusiastic team player
Committed to upholding the organizations’ Mission, Vision and Values

HOURS OF WORK:

37.5 hours per week
Primarily Monday-Friday with the possibility of working occasional evening and weekend hours dependent on program needs

REQUIREMENTS:

Police Vulnerable Sector Check
Two-Step Tuberculosis Skin Test

At Mission Services of Hamilton, we value diversity in our employees, and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications

from all qualified candidates. We encourage applications from individuals from underserved and underrepresented

cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+

communities, people living with disabilities, and those with lived experience of abuse, food insecurity, homelessness,

mental health difficulties and addictions.

Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment.

We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted,

please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and

equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

We are committed to a fair and transparent hiring process. While our recruitment system may use AI‑assisted tools to help screen applications, final decisions are made by our recruitment team, and all applications receive human review

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More about this job

Responsibilities

The Program Support Worker will provide case management and direct support to individuals in the Safe at Home pilot program, including risk assessments and safety planning. They will also facilitate psycho-educational groups and lead community recruitment efforts to increase program referrals.

Requirements

Candidates must hold a degree or diploma in Social Work or Social Service Work and possess at least three years of experience in gender-based violence or related social services. The role requires a Police Vulnerable Sector Check and a two-step tuberculosis skin test.

Skills

Case management
Crisis intervention
Risk assessment
Safety planning
Group facilitation
Counselling
Trauma-informed care
Anti-oppressive practice
Gender-based violence support
Community outreach
Interpersonal skills
Organizational skills
Referral coordination
Psycho-educational programming
Conflict resolution

Benefits

Vacation payout

Visa sponsorship

Not detected in the job text

Keywords

Social Work
Case Management
Gender-Based Violence
Trauma-Informed Care
Anti-Racism
Anti-Oppression
Crisis Intervention
Community-Based Research
Psycho-educational Curriculum
Safety Audits
Mental Health
Addiction Support
Housing Advocacy
Tenancy Law
Intersectional Feminism
Vulnerable Sector Check
Social Services
Program Support
Referral Partners
Group Facilitation

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