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Added 13 mins ago
Host Ambassador, Coquitlam – BC
Canada Homestay Network
Port Coquitlam, BC
Full-time
Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both…
Added 13 mins ago
(CAN) Stock Unloader Associate**Part-Time Temp Contract End 01-18-2027**
Walmart Canada
Vaughan, ON
Part-time · Contract
…fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers, processing merchandise, and moving pallets to the sales floor,…
Added 13 mins ago
Financial Services Representative - Blundell Centre (6-Month Contract)
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Full-time
…individuals, access competitive rewards and benefits, and be part of a greater movement - apply…
Added 13 mins ago
Regional Sales Manager - Alberta
The Stevens Company
Calgary, AB
Full-time
Participate in major sales presentations, contract negotiations, and customer reviews.
Added 29 mins ago
PepsiCo Beverages Full Time Merchandiser - 6 Month Contract
PepsiCo
Fraserville, ON
Full-time · Temporary
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Added 44 mins ago
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Full-time
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Added 44 mins ago
Senior Account Manager (Enterprise Business Solutions)
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Contract
Lead enterprise business solutions sales initiatives for strategic accounts using TELUS's Premier Sales Organization (PSO) methodology
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BMO
Calgary, AB · Vancouver, BC · CALG
Full-time
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Added 1 hour ago
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Full-time
Drives sales results for designated products being sold through internal BMO channels by improving BMO employees’ product knowledge expertise and customer needs conversations in order to…
Added 1 hour ago
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Full-time
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Added 1 hour ago
Private Banking Officer, Sales
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Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
Mortgage Specialist
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Winnipeg, MB
Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 1 hour ago
Procurement Project Specialist
Voyageur Aviation
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…aviation services - from engineering and maintenance capabilities, part sales and logistics management to aircraft leasing, and contract flying…
Added 1 hour ago
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Added 1 hour ago
Business Development Coordinator (ASL 5)
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Added 1 hour ago
Charter Sales Account Manager
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Norfolk, ON
$41,600 to $150,000 CAD / year
Full-time
PLEASE NOTE: This role is full-time at our office in Vittoria, ON. This is NOT a hybrid or remote position.
Added 1 hour ago
District Administration Clerk
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…monthly deadlines. As well as issuing and updating service and sales appointments to the field and sales teams. Assisting in different areas as needed including customer follow…
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Added 1 hour ago
Quality Manager
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ON
$88,200 to $130,500 CAD / year
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…screening systems, or algorithm-based decision tools in any part of the hiring process for this position. All applications are reviewed by human…
Added 2 hours ago
Educator Contract |Coquitlam Centre
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Part-time
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Added 2 hours ago
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Issue required purchased and manufactured parts to sales orders for shipping as applicable.
Added 2 hours ago
Seasonal Sales Associate (Conestoga Mall)
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Waterloo, ON
$17.9 CAD / hour
Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 2 hours ago
Enterprise Account Executive RMC Solutions - North America
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…team, reporting to the Manager, Alliance Partnerships and RMC Sales. The ideal candidate will have experience building relationships and driving revenue with Tier 1 national and large…

MissionPerform

Customer Success Manager

Mississauga, ON, Canada

Pay: $75,000 to $110,000 CAD / year
Experience: 3–5+ years of experience in customer success, account management, business management, or a related client-facing role (experience level to be finalized).
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Details

The expected compensation range for this position is posted below and is based on experience, skills, and qualifications. The upper end of this range is reserved for exceptional, top-tier candidates. We use automated tools, including artificial intelligence, to assist in the evaluation of applications. We may conduct background checks for successful candidates.

About the role

MissionPerform is seeking a Customer Success Manager to serve as the primary business point of contact for our customers and to own the full lifecycle of customer engagement - from proposal and statement of work (SOW) development through delivery, ongoing account health, and long-term relationship growth. This role blends proposal and business development support with hands-on account management, escalation handling, and customer advocacy.

The Customer Success Manager will also proactively partner with clients to surface opportunities and drive full adoption of TheGrid, and will support the rollout of MissionPerform's CRM platform and processes as they are introduced.

Key Responsibilities

Proposal & Contract Management

Write and manage proposals, statements of work (SOWs), and related business development documents for prospective and existing customers.

Own the end-to-end proposal management process, coordinating input from sales, delivery, and technical teams to ensure accurate, on-time, and compelling submissions.

Track proposal pipeline status and maintain templates, boilerplate content, and pricing structures to improve consistency and turnaround time.

Business Management & Customer Point of Contact

Act as the primary point of contact for assigned customer accounts, representing MissionPerform in day-to-day business interactions.

Triage incoming customer requests and feature requests for MissionPerform's software solutions, routing them to the appropriate internal teams (product support, software engineering, support) and tracking them through to resolution.

Coordinate internally to ensure customer needs are understood, prioritized appropriately, and communicated back to the customer in a timely manner.

Act as lead of monthly/quarterly/annual customer business reviews focused on customer experience, scope management, new product adoption and general customer account growth and management.

Escalation Management

Serve as the lead point of contact for customer escalations, managing them with urgency, transparency, and a clear resolution plan.

Coordinate cross-functionally with engagement managers, project leads, and company leadership as appropriate to resolve escalated issues and prevent recurrence.

Maintain clear documentation and post-mortems for significant escalations.

Customer Health & Business Reviews

Monitor customer health using both qualitative signals and available account/usage data, proactively identifying at-risk accounts.

Develop and maintain a customer health scoring or tracking approach as part of the broader CRM process.

Plan and lead post-engagement business reviews with customers (targeted quarterly cadence), summarizing outcomes, open items, and future plans.

Relationship Building

Build and foster strong, trust-based relationships with key customer stakeholders across all levels.

Act as a customer advocate internally, ensuring customer feedback informs product and delivery decisions.

Identify opportunities to deepen engagement, support renewals, and surface growth opportunities in partnership with sales.

Qualifications

3–5+ years of experience in customer success, account management, business management, or a related client-facing role (experience level to be finalized).

Demonstrated experience writing proposals and/or statements of work; proposal management experience strongly preferred.

Experience managing customer escalations and coordinating cross-functional resolution.

Familiarity with CRM platforms (e.g., Salesforce, HubSpot, or similar) and an interest in shaping CRM processes from the ground up.

Excellent written and verbal communication skills, with strong attention to detail.

Strong organizational skills and comfort managing multiple accounts, proposals, and priorities simultaneously.

Experience in a software or consulting company.

Preferred: experience supporting clients in pharmaceutical manufacturing and life sciences.

Bachelor's degree or equivalent professional experience.

What Success Looks Like

Establish core metrics such as Net Promoter Score, Customer Satisfaction, and Customer Retention Rate to track and report on account health over time.

Proposals and SOWs are delivered accurately and on time, with a clear, repeatable process behind them.

Customers have a clear, responsive point of contact and feel heard when they raise requests or issues.

Escalations are resolved quickly and with minimal recurrence.

Customer health is visible and tracked, with at-risk accounts flagged early.

Business reviews happen on a predictable cadence and customers value them.

A functioning CRM platform and set of processes are in place and adopted by the team.

Benefits

Life, health, dental, vision, and more coverage.

Performance-based bonus program tied to both individual and company performance.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own the full lifecycle of customer engagement, from proposal development to ongoing account health and relationship growth. They will act as the primary point of contact for customers, managing escalations and coordinating cross-functional teams to ensure successful product adoption.

Requirements

Candidates must have 3–5+ years of experience in customer success or account management, with demonstrated skills in proposal writing and CRM platform usage. A bachelor's degree is required, and experience in software, consulting, or life sciences industries is preferred.

Skills

Customer success
Account management
Proposal writing
Statement of work development
CRM management
Escalation management
Business development
Customer advocacy
Relationship building
Data analysis
Project coordination
Communication skills
Organizational skills
Software solutions
Life sciences
Pharmaceutical manufacturing

Benefits

Life insurance
Health insurance
Dental insurance
Vision insurance
Performance-based bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Account Management
Proposal Management
Statement of Work
CRM
Salesforce
HubSpot
Customer Health
Business Reviews
Escalation Management
Software
Consulting
Pharmaceutical Manufacturing
Life Sciences
Net Promoter Score
Customer Satisfaction
Customer Retention
Business Development
TheGrid
MissionPerform

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